After upgrading from 7016 to 7503, we have noticed that a mixture of contacts, requests, and in some cases, accounts had gone missing from the system. Figuring it was just a migration issue, we attempted to just re-add those contacts and accounts....however, we get the error that they already existed.

Upon closer inspection of our database, it appears that the information is still in the SQL database, but not showing up in SCP. It appears to be a pointer issue, where a contact is no longer 'bound' to an account or case. Just one solution we found was to locate the request id that the 'missing' contact was located in, hit the Edit button on the request, then turn around and save the request. This action re-bound the contact to the account without any database changes directly through SQL. Not the prettiest way of doing things, but it works for now.

Has anyone else experienced this? We have SCP running in a VM, and are using the MSSQL database instead of MySQL. With some of these problems we are running into, along with the overall slowness of SCP, we have been very tempted to revert ourselves back to 7016.

Thanks!