Techinicians are no longer Requestors in Build Number : 7505
When creating a new request the Technician is no longer listed in the Requester List. When entering the Technician name in the requestor field the associated AD attributes (contact number, department, etc.) are populated in the the new request but it will not create the request see error below:
"The user belongs to a site other than you have access to. You cannot create a request for this user."
The Technician belongs to the sites.
We have Technicians that are Requesters for 2nd & 3rd level support. This was working prior to the upgrade. Any ideas or Hot Fixes?
Thanks,
-- Pablo
"The user belongs to a site other than you have access to. You cannot create a request for this user."
The Technician belongs to the sites.
We have Technicians that are Requesters for 2nd & 3rd level support. This was working prior to the upgrade. Any ideas or Hot Fixes?
Thanks,
-- Pablo