Bulk resolving of calls
We're running SD+ 7.5 here.
If we have an incident which generates many calls, I'm looking for an option to send the same resolution to all tickets for this particular issue.
Can this be done? Merging all the call doesn't help because the resolution will then only be sent to the main ticket under which all the others were merged.
I hope I'm clear.
Thanks,
Will
If we have an incident which generates many calls, I'm looking for an option to send the same resolution to all tickets for this particular issue.
Can this be done? Merging all the call doesn't help because the resolution will then only be sent to the main ticket under which all the others were merged.
I hope I'm clear.
Thanks,
Will