Need AD import filtering
The AD import feature is not adequate enough to import. We need the option to filter what and what not to import by the use of LDAP query strings and a way to selectively choose the domains and OUs to import from.
Critical : Error while invoking backup
I haven't been able to make backups on my SD in my company for a while. I always get the same error. I tried to execute the SQL statement, and the admin status 4 (which is equivalent to activated) was already set correctly. I have tried changing all admin
Unable to start cloned server after update to 14_2_0_SP-1_0 - Application startup halted due to mismatch in java version
Server 2019 MS SQL DB We cloned our production server to test upgrading from 13009 to the current 14306. After cloning, we were able to log into new server and update mail server settings, etc, without issues. Once we verified the server was working properly,
MDM Profile Error
Hello, I'm attempting to do self-enrollment for an iPad in MDM and when I scan the QR code and go through the setup, I get to the install profile section but then get Profile Error Invalid Profile and that Safari could not install a profile due to an
Populate tasks with information from Request
So I've found some information about this from older versions of the on-prem version of SDP but nothing for cloud. Here's the question; how do you auto-populate information in Tasks with information drawn from a service request. Scenario: New Hire Request.
Upcoming enhancements in Requests,Problems,Changes,Notification Rules,Project,Triggers,Sandbox and Zia
Dear Users, We are elated to announce the upcoming enhancements in Requests,Problems,Changes,Notification Rules,Project,Triggers,Sandbox and Zia .Below is a brief run-through of the same: Requests Request Closure Rules Enhancement The UI for Request closure
Masterclass 2023: Season 2 Episode 4—Strengthening the ITSM ecosystem with ServiceDesk Plus Cloud integrations
Greetings from ManageEngine! We are pleased to announce that registrations for the fourth episode of the ServiceDesk Plus Cloud Masterclass 2023 are now open! In this episode, you will learn how to leverage the various IT management solutions from ManageEngine
Masterclass 2023: Season 2 Episode 4—Strengthening the ITSM ecosystem with ServiceDesk Plus integrations
Greetings from ManageEngine! We are pleased to announce that registrations for the fourth episode of the ServiceDesk Plus Masterclass 2023 are now open! In this episode, you will learn how to leverage the various IT management solutions from ManageEngine
Periodic Sync Issue between AnalyticsPlus and SDP-MSP / SDP / SCP
Dear All, We would like to bring to your attention an issue that has been affecting the periodic synchronisation between SDP-MSP/ SDP/ SCP, and AnalyticsPlus. While the resynchronization process (Manual Resync) is working as expected, scheduled syncs
Can you add a view to the Helpdesk dashboard.
Hi, I've added a custom dashboard and have added everything I want to see except for a list of jobs specific to the technician viewing the dashboard. Is it possible to list open jobs for technician viewing the dashboard? I already have request by technician
OpManager -Script Monitor does not show graph
Hello, Recently I added a script monitor on OpManager to show the Uptime in minutes on a device. But it does not show information and the graph. I need to enable another configuration to have this? echo -n "uptime " && uptime | awk -F ', ' ' {print $1"
AD360 integrating with Self Service Password Reset - Incompatible Component Error
I am trying to integrate AD360 with our ADSelfService Plus.. I constantly get Incompatible Component error. Both products are on the latest updates. What else could be causing AD360 to show this message?
Audit policy Information is inconsistent
In AD Audit you have the ability to check the Audit Policy Status. (https://adaudit.server.internal/#/admin/rsop) This indicates what is required. If you follow the link on a report to troubleshoot missing data you get taken to the help files where a
[Zero-day] Microsoft release updates for 3 zero-days on October 2023's Patch Tuesday
Hey everyone, Microsoft has published updates for a total of 104 vulnerabilities in this Patch Tuesday. Of the total, 3 of these have been classified as zero-days. Here are the details of the zero days: CVE ID Description CVE-2023-44487 HTTP/2 Rapid Reset
[Zero-day] Microsoft release updates for 3 zero-days on October 2023's Patch Tuesday
Hey everyone, Microsoft has published updates for a total of 104 vulnerabilities in this Patch Tuesday. Of the total, 3 of these have been classified as zero-days. Here are the details of the zero days: CVE ID Description CVE-2023-44487 HTTP/2 Rapid Reset
[Zero-day] Microsoft release updates for 3 zero-days on October 2023's Patch Tuesday
Hey everyone, Microsoft has published updates for a total of 104 vulnerabilities in this Patch Tuesday. Of the total, 3 of these have been classified as zero-days. Here are the details of the zero days: CVE ID Description CVE-2023-44487 HTTP/2 Rapid Reset
Google fixes a critical severity vulnerability and releases several security fixes in its Chrome 118.0.5993.70/.71 Stable Channel update
Hey everyone! Chrome Stable Channel has been updated to 118.0.5993.70/.71 for Windows and 118.0.5993.70 for Mac and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical severity vulnerability and releases several security fixes in its Chrome 118.0.5993.70/.71 Stable Channel update
Hey everyone! Chrome Stable Channel has been updated to 118.0.5993.70/.71 for Windows and 118.0.5993.70 for Mac and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical severity vulnerability and releases several security fixes in its Chrome 118.0.5993.70/.71 Stable Channel update
Hey everyone! Chrome Stable Channel has been updated to 118.0.5993.70/.71 for Windows and 118.0.5993.70 for Mac and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Manage Bluetooth
Hello, those bluetooth actions are allowed in the profile settings: And system settings are blocked. I think it's by this rule: So if I want to activate bluetooth on the android phone, it says, that security policy prevents use of bluetooth. Any idea
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30 . Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30. Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30. Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30 . Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30. Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
[Blog] 4 Easy Ways To Boost Customer Satisfaction With IT ServiceDesk Software
Customer satisfaction is an often overlooked, but highly essential element of business growth. It’s simple: satisfied customers stick around longer and are more likely to cross-purchase and repurchase. They do display brand loyalty and typically increase
[Webinar series] New and improved security and management capabilities from ManageEngine
| WEBINAR SERIES ManageEngine's What's new webinar series Register now October 23, 24, 25, 26 at 11 AM BST | 2 PM GST | 2 PM EDT | 11 AM PDT Note: Register just once to attend all the sessions in this series. Join our long-awaited expert-led What's New
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30. Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
Report - bug
off lately, i have noticed issues while creating and running report the data gets mixed up or displays wrong report. for example. If i open browser in incognito mode and create a report, lets say to check the Service Request raised in the month of Aug
Add Resolution and Close Request via API
Hello, I would like to close requests via API which requires a resolution and an input to our custom field. My curl Request: curl -k https://servicedesk.xxx.de/api/v3/requests/19038/close -X PUT -H "Accept: application/vnd.manageengine.sdp.v3+json" -H
Query to get Group change info
Version : 14300 DB:PGSQL / MSSQL Query : SELECT wo.WORKORDERID AS "Request ID", au.FIRST_NAME AS "Created By", LONGTODATE(wo.createdtime) AS "CREATEDTIME", qd.QUEUENAME AS "Group", std.STATUSNAME AS "Request Status", ti.FIRST_NAME AS "Support Rep", LONGTODATE(si.ENDTIME)
Will DesktopCentral support Vpro?
DesktopCentral supporting vPro would allow for PC's to be off and still be able to be patched. No longer requiring users to leave their PC's on and saving on energy costs among other things. One of vPro's marquee features is the ability to access a computer
Approvals
I need help or advice with the following: For our business, we need to include five approvers, each from a different department. Additionally, in our work environment, some employees have multiple managers. When one manager is unavailable, such as being
Adding color codes to Telegram
Block removable storage devices
I have 2 questions for this and please help me to be able to implement it: 1. I want to apply a policy to block removable storage devices for all workstations on the system. How should I do it? 2. After blocking removable storage devices for all workstations
Issue in sending out email from Service Desk Plus
There is an issue faced recently at the Service Desk: When user creates ticket, no email being sent to the Technician Group. When technician reply email, cc to any group/individual users, the email not sent out. Below error displayed. I am able to send
Cacher le nom du technicien à l'ajout d'une résolution
Bonjour, je cherche une façon de cacher le nom du technicien au demandeur, quand on ajoute une résolution dans le ticket. Merci Luc
IPSLA but not with Cisco device source
Dear team, As per docs, source devices for WAN RTT/VOIP IPSLA monitoring must be Cisco routers/switches (https://www.manageengine.com/network-monitoring/how-to/prerequisites-for-IPSLA-monitor.html?utm_source=inproduct ) Could you please advise what if
Reports on Notes
Hello, Based on this post https://pitstop.manageengine.com/portal/en/kb/articles/report-on-notes#For_builds_lower_than_11139 which works perfectly. I would like to have the same in the Analytics module in order to have proper reports in a dashboard, however
Alias email address
Is there a way to assign a tech based on the email alias. Background helpdesk@domain.com has an alias of websupport@domain.com, I would like all incoming email with websupport@domain.com to be assigned the WEB support person. Those the come to helpdesk@domain.com goes to the hardware support tech person. Dave
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