Reply Template Extra Click
Since the most recent update we now have to click in the reply box before typing. Previously you would hit reply then it would automatically move to the box and you could just type. Now you have to click before you type. Thanks, Ben
Non-standard MSI product code in MSI agent package
I opted to deploy the Agent using the MSI method in our environment. Already on my first attempt I ran into an issue that the MSI Product code of the installer, does not match the MSI product code one the Agent was installed product code in the Installer:
Deployment Policies
Hi, Just wondering if there's a reason why policies created under Deployment Policies are restricted from being modified by another administrator? And also, why when we delete a policy, it is not removed from the list but are only marked as 'Deleted'. Would be good if other administrators can modify / delete Deployment Policies that I created, and also be able to remove permanently policies that are no longer required from the list. Let me know if this is possible. Thank you. Regards. Willie
Restrict ticket creation based on a date
Is there a script available to restrict users submitting a ticket that is less than 30 days away from a date field? Requirement: travel request forms must be submitted 30 days prior to an user's travel date. If they attempt to create a ticket, and the
Patch Tuesday updates - January 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-01 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5034167) (ESU) 2024-01 Security Only Quality Update
Creating Device templates
Custom Query Report using Windows System Locale
Hello, I try to find a way to ceate a query report based on System Locale, so I want to discover how many OS Language I have in my company (based on https://learn.microsoft.com/en-us/openspecs/windows_protocols/ms-lcid/a9eac961-e77d-41a6-90a5-ce1a8b0cdb9c?redirectedfrom=MSDN,)
User Creation Template for 365 Users (without DirSync) - Manager property not working
Hello, We are preparing a "User Creation Template" to allow our Servicedesk to create specific users only in 365 - so without DirSync. However we noticed that the Manager field in the Contact tab does not work for creating 365-only users. The user is
IT project management capabilities and task enhancements
IT Project Management and Task Enhancements We are happy to announce that ServiceDesk Plus On-Demand now comes with integrated IT project management capabilities. Create projects, manage resources and track their progress from a single console with visually appealing dashboards. Also collaborate IT projects with requests and changes to fine-tune overall IT service delivery. Project management is available by default for Enterprise edition. For Standard & Professional editions, it is available
Custom Function Deluge code to make an API call from the ServiceDesk Plus server.
Hello everybody, We have a requirement to call an API from ServiceDesk Plus to a 3rd party application in order to update the request data in the 3rd party application. To initiate the API call, we generate a dynamic Bearer token, which is not static.
New-Icon for unanswered mentions
We would like to have an icon in the menu bar (e.g.) envelope in which a number with the amount of personal unanswered mentions can be seen. After clicking on this icon, a list of tickets that affect this should appear and you should be able to open the
Slow Speed of remote control through Desktop Central
Hi, There is a problem that we have and I don't know the exact reason. While we are using the desktop central the speed is fine but when we start remote control on a desktop system the speed is too low. we even change the color quality to low too but still it is slow. and sometimes it s less time consuming for technician to go directly to the system instead of controlling remotely on it. Could you please tell me the reason? and why is that? Is it because of our network or desktop central? Best Regards
Search for a specific request using search criteria not working
Hello Manage Engine Community, I am trying to access Service Desk Requests using search criteria but I am facing issues I am able to view 10 requests details by accessing the API Request Type - GET URL - https://sdpondemand.manageengine.com/app/itdesk/api/v3/requests
Automatic Decline ESU Updates
Hi everyone, I don't have an ESU license. Is there a way to automatically decline updates released for this type of licensing? We are currently doing this manually, but this has to be done monthly. Thanks!
Patch Tuesday updates - January 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-01 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5034167) (ESU) 2024-01 Security Only Quality Update
Custom Actions visible in requests form - how to it turn off?
Please advice me with ServiceDesk Plus 11.3 forms In my forms we have the field Custom Actions visible at the head, which was not until last week. We expect to have Edit, Assign, Actions, Reply and Time visible only at the head of a requests form. Any
"Consumables" missing from ServiceDesk Assets
I created several categories of consumables and assigned several assets as consumables. None of them are accessible because the consumables tab does not appear in the Asset tab of ServiceDesk. The search bar also does not show them, and they can't be
Manageengine AD Manager - Remote Powershell (Domain) Setup
Hi there, I am trying to setup AD Manager on my Domain for the first time and Its creating Legacy Mailboxes. I read you need to enable the Remote PS in Domain settings, Can some one please help me and give me some clear instructions on how to do this
Cisco ACI Creds
We are looking at adding our Cisco ACI to our OpManager deployment and having issues with the creds. What type of role should the user have, we current use tacas for our authentication to ACI, I have created a specific account and I see it authenticate
Mobile Device Manager Plus - Remote Wipe
Hi all I am having a query whether the remote wipe is Available in Mobile Device Manager Plus. If available means is it supported for a remote user using Windows 10 laptop ?. And the difference between Complete wipe and corporate wipe and they are applicable
Security Edition is now available for Endpoint Central Cloud!
Dear Users, We are happy to inform you that the much awaited Security Edition for Endpoint Central is launched for Cloud users. This new edition offers endpoint security and management capabilities, accessible now with the single agent, single license
additional field issue
Dear Support, i have an issue when i want to add special character information on additional field pickup list example : if the field value contains % or < or > or = not accepting please if you could fix this issue ASAP thanks
Netflow Logs Pruning
Hi Team! Would be very thankful to get the solution of below mentioned issue. Actually I'm facing exceeding of logs ingestion issue on my SIEM C360 due to Netflow logs. I want to prune netflow logs. What would be the best practice? Should I disable complete
Task Notification Improvement Ideas for Service Desk Plus Cloud
Our organization is currently facing an issue where ticket owners receive individual notifications for every task picked up or assigned to them. Unfortunately, we cannot simply turn off task notifications on assignments since there are instances where
Insert link feature
Good day, I would like to know if it is possible to use the insert link feature in service desk as a internal url. For example \\servername\Network\mynetwork.xlsx I see that the insert link works for internet links www.google.com for example but not for
Servicenow integration with servicedesk
Due to Servicenow integration with servicedesk on this guide ServiceNow Integration (manageengine.com) Please say is it possible to pass notes and reply ? In other words, can conversations and notes be created on both sides?
Manage Engine | VIP Mitglieder definieren
Ziel ist der Import einer Sicherheitsgruppe aus dem Active Directory, welche dann die VIP-User definiert.
masterproject with underproject
we like to collect some project to a masterproject for example firewall-project server-project clients-project -> collect it-infrastructure
Updating Task Scheduled End Time
Hello, Set due by time in a request with value from a date time additional field - Deluge (manageengine.com) worked perfectly, but I noticed Tasks use Scheduled End Time instead of Due by Time. Can anyone assist, if its possible? Thanks in advance,
[SDF-94388] Mandate Request Closure Code for resolve request
Hi, How to mandate Request Closure Code before close or resolve request. I want to check the success rate of requests. What should I do? If there isn't feature, please add this feature in future release. Thanks for helping
connect software packages with a out solutions-articles
we like to connect software packages with a out solutions-articles
the poor editor for solutions
we need more options in the editor for solutions for example - arrows, checkboxes and so on... may it is possible to have these features at every postiton with descriptions..
Add the *.wdl link-files to the system
we use the software winyard (dms) and this product use the wdl fileformat to get links in the dms database. we like to use these file to link informations from ticketsystem to the dms
headlines are cutted in different ways
in our system the headlines are cutted in different ways. we don`t no why beacause it is enough space for many more letters...
Unrelated tasks were assigned
Dear ServiceDesk Plus support team, Hello! This is Yoonseo Park who is a technical staff in Telemant Corporation in Seoul. Tasks So, I had a problem in that I got many unrelated tasks this afternoon suddenly at a time in my ServiceDesk Plus request section.
Multiple instances or just one instance with everything feeding into it
HI, Im setting up a new service desk for IT, and am looking for some advice. setting this up so far has been fine, we have Incident and Service requests etc configured. i have now been add to do the same for HR, Finance, Health and Safety, and Facilities.....
Reply Template customizations
Current System: SDP On Prem v14.504 We would like to be able to do a couple of different things with Reply templates. 1) Reply templates for Requesters instead of Technicians. For instance, if the person is not a Technician, they have a different template(s).
Monday as 1st day of the week
Hi Guru of OpManager! How to setup Monday as 1st day of the week ??
What does 'awaiting updates' reference in My Request Summary widget
One of the self-service widgets of the requester portal features the below widget. With testing or searching the user guide however I can't work out what 'awaiting updates' is counting. Its not the request status 'with customer' which would make sense.
Is there a way to have ServiceDesk Plus stop bugging us about certain "advanced security configurations."?
I understand this is meant to be helpful, but a handful of the things it would seem ManageEngine/ServiceDesk Plus think should be changed/enabled are set or left set the way they are for a reason, and having it keep putting that message at the top of
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