Hide some fields
Hi ALL Currently request details page has right block with many info. In our instance many of them are empty. How we can hide empty field ?
SD and jabber client integration
Dear, Currently SD has only three notification methods: email, web and sms. While web requires the presence from technician whereas two others have been used only as alarms. The main problem is that these alarms are very often outdated, overloaded and totally annoyed. I discussed this problem with our technicians and was surprised that they just put 90% of email messages into mail trash. The integration SD with a jabber client could help avoid some of these problems. For example it will be possible
Query report to see associated additional fields
Hi, I need help with a query report that lists all incident and service additional fields and which templates they are used in. We are nearing the limit for additional fields and this would help determine witch ones we can remove. Thanks!
Remove PST Password
Hello Everyone, Many users are on the lookout for a reliable PST Password Recovery method that allows for the quick recovery of their PST Password in just a few steps, without the need to use MS Outlook. If you know of any standalone application, such
remove Administrator and Guest login details from login page
Hi, Please can you tell me how it is possible to remove the Guest and Administrator login details from the login page. Many thanks Russ
ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released. A couple of enhancements available along with this release are as follows : SDPMSP-17227: External Frame support for Home and request modules
Backup Error in SCP
Hi All, I am trying to upgrade the SCP to latest Version. when doing the database backup, there is error and causing the backup failed : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
how to change device name in bulk
how to change device name in bulk
Deliver certificate to mobile phones/tablets so they can access wireless
Using MDM we are successfully delivering a certificate from HPE ClearPass to our iOS phones and tablets and they are able to auto-authenticate and "use" that secure wireless SSID. The same certificate and push setup delivers the certificate to Samsung
[New Release] ADManager Plus' latest build 7230 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7230. Features: Microsoft 365 risk assessment: Identify potential risks in your Microsoft 365 environment with comprehensive risk assessment reports
M365 Manager Plus build 4609 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4609 Issue fix: An issue that cleared data from the following reports, causing incorrect data synchronization, has been fixed Distribution List Members Empty Groups
Network device backup failed
Hello, Recently, there have been frequent network device backup failures. The current solution is to restart the entire OPM service. Is there a small-scale service restart method available Ver:126121
Windows Defender showing as vulnerable, but actually it's not
This topic is a recurrence of https://pitstop.manageengine.com/portal/en/community/topic/windows-defender-showing-as-vulnerable-but-actually-its-not Can you please advise how you fixed the issue in the previous ticket raised by the user? All our Defender
Bulk Reassign Department of Requests
Trying to see if there is something I am missing with this. I am attempting to remove old departments instead of simply inactivating them, but I am unable to delete these departments as they have requests associated with them. I know that there is a way
Question about building a test environment
Dear SDP, We are about to build a test environment, I wonder if we should clone the Prod app server (build 14200) and take a backup of the Prod PGSQL or build from scratch? What's the best practice? Any advice is welcome.
Compatibility check: Are Intel Core i7 laptops fully compatible with ManageEngine PitStop?
Hello everyone, I'm currently in the process of setting up a new laptop for work and I'm considering getting one with an Intel Core i7 processor. However, before making the purchase, I want to ensure that it will be fully compatible with the software
How to make Worklog Type mandatory?
Hi How can I make the worklog type mandatory for Technicians to all Templates(Request/Incidents) when entering the worklog?
Azure AD integration - Desktop Central Cloud
Hi We are using Desktop Central Cloud and can see where to setup AD integration with our on-prem AD Server, but is there a way to link and sync with Azure AD.
Backup Error
Hi All, I am trying to upgrade the SCP to latest Version. when doing the database backup, there is error and causing the backup failed : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
Using AD Self Service Plus Outside of Company Network
Hello, We currently use AD Self Service Plus within our company network(i.e. devices that are attached to company network and or company wifi) so that our end users can reset their AD passwords if need be. Has anyone had any issue or experience using
Show when automatic task run with date (task scheduler)
Hello, I wanted to know if there is a way to see what date an automatic scheduled task will be executed, depending on the release of patches (Patch Tuesday). For example, now, I must do "calculations" and look at a calendar so I can see when a task is
Cant add DHCP server in IP Management
Hi! I cant add DHCP server in IP Management. I've successfully added an domain, and add AD user on DHCP server as admin. But when trying to add DHCP in OpManager, stuck in "Processing, Please Wait..."
Delete backup approver entries
HI, I would like to know if there is a way to delete the backup approvers entries if it has been wrongly entered. There is a bin icon next to it but it is disabled once we have our mouse on it.
Best Rackspace Email Backup Wizard
The Advik Rackspace Backup Tool, a leader in email backup solutions, is known as the "Best Rackspace Email Backup Wizard." By revealing its exceptional features and powers, it becomes evident why this program should be your first choice for quickly and
M365 Security Plus build 4609 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build- 4609 Issue fix: Some minor issues have been fixed. How to update? Update using service pack. New to M365 Security Plus? Download the fully functional free trial
M365 Manager Plus build 4609 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4609 Issue fix: An issue that cleared data from the following reports, causing incorrect data synchronization, has been fixed Distribution List Members Empty Groups
Migration of ADManager Plus database to Azure SQL envirnment
Hello, Currently, we've configuration, where ADManager Plus service installed on one VM, and the database is installed on MS SQL Server 2014 on another VM. Both VM's are located in MS Azure. There is a question - is it possible to migrate the database from MS SQL Server, installed on the VM, to Azure SQL (PaaS) database? I saw the system requirements for the database, but just would like to know, are there any possibilities (or plans) to implement such functionality? In additional, are there any
Same Subnet (IP block) requried for Failover (HA) configuration
Hi Team, As far i know, during HA configuration of OPM all of IP's the OPM servers have to be in same IP block/Same Subnet. Due to the above limitation OPM customer are unable to configure HA in DC-DR environment. It will be grate if IP/Subnet restriction
Please use alias for UserAdditionalFields table Check logs for details.
I have a problem after upgrading to the latest version. I have a query that works perfectly from pgsql but in servicedesk it fails me. Can you help me ?? Please use alias for UserAdditionalFields table Check logs for details. SELECT to_char(to_timestamp((wo.CREATEDTIME)/1000),
Backup Error
Backup ended with error : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
Log360 5425 Release bundle includes a new investigation console - The Incident Workbench, and 50+ additional correlation rules.
The latest Log360 release has the following features and enhancements: The Incident Workbench - an exclusive investigation console that integrates UEBA for user analytics, process spawning analytics with tree visualization, and advanced threat analytics
Creating Trend Reports for Request Analysis
I currently run a monthly report that summarises request resolutions by each of our support groups during the previous calendar month. This works well, but now that we've had SD+ for some time, I would like to create a trend report to compare this information
Task Template Automation
I would like to know if I can generate a rule so if I add a task per template and that task has an empty group, it automatically inherits the group that has the change... It's possible ?
Could not send Account Expire Notification by SMS
Hi, We are try to configure to send account expiration notification by SMS and unfortunately the SMS does not send. The report says "Invalid Mobile Number" while we can receive MFA notification via SMS. Also while we save the user mobile number by importing
Update Help Card in Field and Form Rules
Hello, I am wondering if it is possible to create a custom script in my field and form rules to show information based on choices made in a request form. For example, we are building a template for creating a new email distribution list based on a standard
Approver for a change?
Hi, I am new to the Servicedesk Plus and I am configuring the change management workflow. I see there are two places that I can input an approver for a change. The first one is when I create a new change, I can add approver at the bottom of the submission
iPad wont load MDM profile
We have an iPad that won't load the MDM profile. It's been enrolled, the device shows up in our inventory, the serial numbers match, the profile has been loaded and MDM is showing as the Device Management profile, but the device is still showing as a
PCP+SCCM CoMgmt+Intune
Hi Guys, I hope you are all well. So - currently we are using PCP with cooperation with SCCM in CoManagement mode. All works well but now we are testing Intune Autopatch. Unfortunately Autopatch requires to remove from PC following reg keys: SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServer
Notification based on similar incident or requests submitted
Hello, Does anybody know of a way to create a notifcation when, for example, 3 incidents or requests with the same Category are submitted in one hour?
Updating from 14600 - INVALID_OPERATING_SYSTEM_ENTRY
Hello, I'm trying to update from 14.6 Build 14600 to 14700 but I get this error: Exception in checking the postgres compatibility with operating system : INVALID_OPERATING_SYSTEM_ENTRY Refer the below link for more details. https://help.servicedeskplus.com/introduction/service-desk-system-requirements.html
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