ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released
Dear User(s)
Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released.
A couple of enhancements available along with this release are as follows :
SDPMSP-17227: External Frame support for Home and request modules
SDPMSP-22344: Asset Booking
SDPMSP-22763: Support for Upload Videos in Solution description
SDPMSP-22785: Dynamic sub-form/entity support
SDPMSP-22997: Two-Factor Authentication for admin configurations
SDPMSP-22999: Project History Enhancements
Please refer to the Migration path and the read me available to upgrade your SDP MSP instance.
Following is the support policy of ServiceDesk Plus MSP :
- Please follow our Announcements on major EOL topic , API changes, feature releases periodically. Please sign up and follow our community to get periodic updates.
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- Unpublished V3 API support is not available
Support will be provided only for the ServiceDesk Plus MSP builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support.
As per Feb-24 - We stopped support of all builds less than 14.0 version (14000 builds).
Regularly updating your software is a good practice, and we advise doing so at least twice a year to take advantage of the latest features and enhancements that can significantly benefit your business.
Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at support@servicedeskplusmsp.com for any assistance.
Thanks for your continuous support
Santhosh
Head of Service Delivery
ManageEngine ServiceDesk Plus MSP Team