How to change the color of the hour when logged as a user?
Hi guys, We've been playing with the CSS files (like .../custom/style/custom_style.css) and we've been able to change it and adapt the look and feeling to our corporate needs. One thing we couldn't change was the color of the hour just below the username in the top-right corner. We had the feeling it's hardcoded and maybe for that reason it cannot be changed from the CSS files. It is true or it can be changed from the CSS files? If somebody was able to do so please let me know.Thanks in advance,
Exclude Assets from Scan
Is there a way to exclude specific computers from the Asset scan. I do not want servers or our Virtual test PCs added into the scan, I just want our general use PC's that are used every day by our staff. We have the servers and Virtuals in their own OU's in AD if that helps. We also have all the staff PC's broken up into different OUs in AD.
Idea - Reports - Page orientation
Hi, It would be nice it it were possible to select the page orientation for a report when it's exported. At present when I export a report into PDF it seems to automatically select landscape when the information would be readable in portrait if the rows auto-wrapped and/or some of the white space was removed after the data in some of the columns such as Priority. Andy
Titles & Departments
Hi I have 42 titles in the titles & departments. When i create a new user, i only able to see the first 10 titles. How can i fix it. Thanks Tony
List of Issues / Enhancements for upcoming hotfix (7603)
Dear Users, Following are the list of Enhancements / Issues that are planned for our next hotfix 7603. Tentative time frame for the next hotfix release is by mid of next week. Enhancements in this Service Pack SDF-21860 : Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even though their personalized language
Password Manager Pro Build 6103 CPU Usage 100% for java.exe
My installation of Password Manager Pro Buld 6103 is causing the CPU usage to run at 100%. Shortly after starting the PMP service the CPU usage for the process java.exe spikes to 100%. The CPU usage stays at 100% the entire time the PMP service is running. It is worth noting that this has been occurring for several of the past builds and I am finally getting around to troubleshooting the issue. The website is accessible but the operations within the site take longer than they should. Since
SDP and MAC
Dear support, I have a question on the inventory issue, Does SPD support with MAC Computer? as the document mentioned only Windows and Linux. Thanks
Delivery of page elements over http and https - mixed content
Hi support, Is there any way for the content of SC+ to be delivered entirely over https when this option is enabled? At present we have a situation where images are being delivered over http whilst the rest of the system is being sent over https. This causes IE to halt the page load whilst asking the user whether they want to view non-secure elements of the page. Because this predominently appears to happen when images are embedded into request/emails it is becoming an increasing pain for a
How to move to an other drive the logs folder?
Dear All, How to move to an other drive the logs folder? Thank you in advance.
Possibility to import Owners from AD or CSV
It should be possible to regularly scan the AD for Owners and scan the desktops for the last logged in user like in SDP or AssetExplorer.
OpUtils 5.6 Released
Dear All, We are pleased to announce the release of OpUtils 5.6. The key features and enhancements of this release include: IP Address Manager 1. Create a hierarchical representation of your network - locate your subnets easily 2. Create groups to denote the location or usage and add subnets under them 3. Drag-n-Drop subnets from one group to another 4. Scan all the subnets in a group 5. Seamless integration with Windows Active Directory to get the device details. Rogue Detection 1. Automatically
Web Portal
Hi There, I have managed to publish the webportol via my isa 2006 server. The publishing rule works just fine and I get to the login page as well. I am able to login and create new requests etc. After I create a new reqeust I get an email which is cool - the email has a link to the work order and when clicking the link I get the following error: Please can someone help me? HTTP Status 404 - /sd/SolutionsHome.sd/WorkOrder.do type Status report message /sd/SolutionsHome.sd/WorkOrder.do description
Feature Requests
1. Private contrats, we want to give the contracts feature to serveral deparments so they can upload their own contracts. however they need to be able to view only their contracts and on one elses. and it would be even better if you could assign a deparment manager who could see everyones contracts in their group. This would be a hugh feature for our company. 2. We have an oncall tech for the weekends. we would like to be able to schedule the hours he is on call on have only him recieve email notifiactions.
Report of SLA's as configured
I need a report of the SLA's as they are configured within the system. Looking through the database it seems the SLA's are stored as parts of SQL select statements that are controlled by the master SLA table. If someone can advise how all the tables hang together underneath the main SLA table I'd appreciate it, if there is a SQL statement to extract it all that would be perfect. Appreciate the help ASAP please so I can check the setup of our SLA's are as required, as they are more complex than I'd
Moving OpManager from Windows to Linux
Could you tell what step required to move list of monitoring devices to new server?
NetFlow Analyzer build 7002
I just upgraded my install and now, none of my IP groups show any data. All of them are showing data leading up the upgrade but a blank after that. Also, probably related, I cannot add new IP groups or modify existing ones (with the exception of deleting). If I attempt to add new or modify old, when I hit 'save' it takes me to a blank screen.
password report
REQ: report of users with no password (empty) at all Rob Schmitz
Using API to pick up tickets
We're running 7.6.0 build 7600 in our test environment. I'm trying to use the API to allow technicians to pick up tickets. If I use the UpdateRequest operation, the "Assigned To" and "Group" fields in the ticket will not change. The API documentation mentions being able to pickup/assign tickets via the api but there no listing of the attributes for that. Is this documented anywhere or actually not supported? Thanks
Cannot Add Work Log
When I use the Add Work Log feature it will not save the data I inupt. The Subject changes to "null" and the Request ID to "-1" while the date and time stamp shows NaN undefined "NaN, NaN:NaN:00".
New install of ServiceDesk with different database name
Hello, we are installing a second ServiceDesk Server, but the database is going on the same MSSQL 2005 database backend. Since we cannot have two databases called "ServiceDesk" on the same server, is there a way that I can simply change the name of the database to be created during the setup. I beleive that this is currently non-editable in the setup. Once again, this is a brand new install, with no data to move over. Thank you. Dave
Maximum machine account password age
Hi guys. There is one question about "Pass-through" Authentification This security setting determines how often a domain member will attempt to change its computer account password. By default computer account password change period is every 30 days. For the Pass-through option i set "computer account" name and it's "password". Will it work properly after 30 day's?
Avaya Mib
Hello, Having trouble loading the G3-AVAYA-MIB Version 3.1.2 into opmanager.... The file seems to be unusually large compared to the other mib's that came with the application. I've commented out a few lines, but it still doesn't seem to want to load. Has anyone had any luck getting this into the application? Thanks!
Default Request Template - Questionaire
Build 7505 We've configured our default request template to make the Description field mandatory, but that doesn't mean that our users are going to supply good information while describing the problem. What we'd like to do is have the Description field prepopulated with questions for them to answer. This is after trying to create additional fields with text boxes for these questions, the inability to resize the multiline text boxes make the form unuseable and frankly ugly but SDP's god awful formatting
"Processing, Please Wait.." when updating status !
i have a problem when i try to update the status of the request.i get the message "Processing, Please Wait.." and that's it. i tried mozilla v2 and ie v7 still the same problem. java version is v6 update 2 Service desk version : 7 build 7002 any ideas how to solve this problem?
Web Form for Blackberry
I am creating a basic web form so that Blackberry users are able to update their SDP requests remotely. The form works and updates all of the fields. The problem I have is the included notes section for the technician updating the request to log any information. The update fields and the notes field work independently using 2 buttons. I have tested and they update the ticket. My question, is there any way to combine this into 1 single button? As it stands they have to run the update fields,
Hot Fix 7512 released
Dear Customers, Hot Fix 7512 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7512 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7512 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice For Technical assistance, please contact us at +1 925 965 6300 Or mail to supportcenterplus-support@manageengine.com
Service Center Additional Fields
My first proposal is the ablility to edit additional field values that are containted within a picklist with out having to delete and recreate the item. Also give additional buttons to move items up or down so they can be sorted without having to delete everything and start over everytime you want to make a change. My second proposal for improvement would have the ablity to have Contact addresses without having to create additional feilds. This would be helpful in situation where your contacts
Forward email not included in history
When you forward an email from ServicedeskPlus it is not included in the history of the call. Is it possible to add this feature?
An "Ordered" status in the PO module of ServiceDeskPlus?
Am I the only one who would like to see an additional status of "Ordered" in the PO module of ServiceDesk between "Approved" and Received"? That way, I could see at a glance which approved POs have been ordered and which are approved, but not yet submitted to the vendor. If you have more than one person placing orders, it would eliminate duplicated efforts. Or is there a better way to track it that I'm missing? Thanks, Don
Opmanager after update to 8050, crash
Hi I update Opmanager to 8050. Then Opmanager not start. OS: Debian GNU/Linux 4.0 Kernel: Linux nms 2.6.18-6-686 #1 SMP Sat Dec 27 09:31:05 UTC 2008 i686 GNU/Linux
email fetching issue ever since updated from 7514 to 7602
hi, We've been having issues with mail fetching ever since updated from 7514 to 7602. We've tried using POP and IMAPS and the results are the same. We were able to telnet from the helpdesk server to our mail server on 110 and 993 without any issues. The username and password is correct as well. Mail fecthing would work again if we either restart the servicedesk service or restar the entire server. It will do two fetching (5-minute internal) and it will stop fetching again. Outgoing email is
Move database form Windows Server to Linux
We want to reinstall Opmanager Professional Server to Linux Box. So need to move configuration and device list from Windows. Could you tell me the procces of doing this? Which files should be copied? What configuration changes should be done? Do utilities exists for suchtasks?
Requester Can't Close Requests
We have the system set to send an email to requesters to allow them to confirm request closes. The Requester gets an email that asks them to close, but when they enter a comment and hit "close request" the form seems to just reload and nothing is closed or updated in SD.
SW History on Asset
Hi, When we use to add or remove a piece of software to a server asset the history tab would record these actions. Since an update (either the last 7.5 or to 7.6) it no longer does so. Hopefully I am just missing something. Thanks.
After Upgrade 8050, open OpManager crash (only IE 6)
OpManager OS: Windows XP SP3 DB: MySQL IE 6 SP3 crash. IE 8.0.7600.16385 (Windows 7 x64) OK. IE 8.0.6001.18702 (Windows XP SP3) OK. FireFox 3.6 OK. Chrome 4.0.249.78 OK. Opera 10.10 OK.
Unable to update Accounts in a request.
We have a number of requests that were incorrectly entered with just a Contact Name, and no associated account. I have now tried to associate an Account with the Request, by: 1) Editing the request and adding an Account, but when I hit save, it returns to the editing screen with no errors(I expect it to return to the view screen). However it DOES update the account, because if I got to either Account, or Contact and review this contact/Account, they are updated there. 2)Editing the Account and/.or
email notification html parsing 7.6 SDP
WE have found that after upgrading to 7.6 7602 service desk we have some issues with emailing notification in HTML. It works find when notifying of new tasks but does not work when a technician is assigned a task, the technician gets a black screen. The same issue applies when sending emails to requesters and forwarding emails to technicians. I have been through all the forum with no luck. Can you please let.
Hardware Summary Report (Workstation summary reports)
- Can I customize this report? Edit the layout, change the font, color... - Can I add another data to this report? I see only Memory Details, Network Details, Disks and Drives... I want to add Video Card Name, Video Card Memory, Sound Card Name, Last user login to this report! PS: Version 7.6.0 Build 7602
Displaying additional requestor details in a request
I'd like to be able to see the EMPLOYEE ID information when ever a request is created. At present the only way I can find to do this is to enter the requestor details on the request, then click on the SEARCH REQUESTER LIST icon, which brings up the search page with just the requestor selected shown. Then click on the EDIT REQUESTOR link. If possible the details would be possible via the Request page, 2nd option would be on the VIEW REQUESTER page. Suggestions on supported or even unsupported ways
Import a single requestor from Active Directory
Is there a way for me to import a single requestor from AD? I know the OU group for the user but I would rather not import the entire group.
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