Feature Requests
1. Private contrats, we want to give the contracts feature to serveral deparments so they can upload their own contracts. however they need to be able to view only their contracts and on one elses. and it would be even better if you could assign a deparment manager who could see everyones contracts in their group. This would be a hugh feature for our company.
2. We have an oncall tech for the weekends. we would like to be able to schedule the hours he is on call on have only him recieve email notifiactions.
3. Reply to an email with a specific phrase to pickup a ticket. We have blackberries and it would be nice if you i could reply with the work pickup and it service desk would assign me the ticket. That way i could pick up a ticket without being at my desk or in the office.
4. have service desk auto log you into the web page based on the ad credials used on your pc. meaing they dont have to sign in just use the web page.
2. We have an oncall tech for the weekends. we would like to be able to schedule the hours he is on call on have only him recieve email notifiactions.
3. Reply to an email with a specific phrase to pickup a ticket. We have blackberries and it would be nice if you i could reply with the work pickup and it service desk would assign me the ticket. That way i could pick up a ticket without being at my desk or in the office.
4. have service desk auto log you into the web page based on the ad credials used on your pc. meaing they dont have to sign in just use the web page.