Cannot apply Request Template to any request
Since 7.5 we have been unable to go into a request, edit and apply the request templates. We have tried to delete and recreate the templates but that does not work. I have seen similar posts; WHEN WILL THIS GET FIXED?!?!?! Would like to see another answer other than the standard, "...will be fixed in next hotfix..."
Server/Workstation Summary Report
I am trying to figure out a way to either print all Server/Workstation Summary Reports with either a page break between the server/workstation (each new server/workstation starts on a new page) or to print the Workstation Summary Report one at a time by using filters. This seems like an easy task, but the only way I can figure it out is to do a seperate custom report for each Server/Workstation. Help... Thanks.
Traffic IN is not the same as traffic OUT on Foundry devices with sflow
Hi, we are using Netflow Analyzer 7.5 (7600) on a Linux Machine. The Software collects Data from Cisco Routers with Netflow and from Foundry/Brocade Switches with sflow. Netflow in combination with the Cisco devices works fine. The data from the Foundry/Brocade Switches doesn't fit together. Two Foundry SuperX with latest firmware are exporting sflow data for one 10Gbit/s Interface (this is the link beetween the two devices). If we compare the interfaces in Netflow Analyzer we will see 5,39GB Incoming
AD SelfService
We have installed ADselfserivce in Our Network. When a user is updating is details in AD selfservice , Its giving the following Error Error Code - 80070005 : Error In Setting Attributes, Please Help. Thanks in Advance.
Reports
Is it possible to setup PMP to send an email out every night that only shows which passwords were accessed/changed the previous day, and by whom throughout the day? Sadly, the Password Activity Report lists all passwords in the system, and while it says when it was last accessed or changed, it doesn't who by whom. If my first question isn't possible, is it possible to get this report to include person who accessed it?
InterProduct Interface Consistancy
Is there a team at Adventnet that is responsible for overall user interface and design? It would be really nice, if all the Adventnet product has the same base interface across the board and had the same consistant look and feel. Looking at the interfaces for both SD+ and OpMananger.. they are completely different. Completely different layouts on the tool bars and where to find information. SD+ has single signon, OpMananger does not.
How to change the font color of the options in the header bar?
Hi Guys, I'd like to know how can I change the font color of the option in the menu bar. Like "Help", "Preferences", "Reminders", etc. Those are the option in the top-right corned when a user is authenticated. Thanks in advance, Roberto.
Deleting System Log
Currently we have 661981 log entries in System Logs. I would like to remove all log entries so I can start fresh fixing the errors, however I can only remove 200 at a time, as you can guess this is time consuming. Is there a quicker way to remove all log entries? We are using the MySQL database and v7.6.0 Build 7602 of SDP on a Windows 2003 Server.
Router availability
Hi, I´ve a Cisco 1600 router with 82% of memory use. No other alarmas are present in the router. But when I take an availability report of the router it appears -0.55%. Does the high memory use percentage brings the device availability down?. Can I change some setpoint in the application to not to consider the memory use when calculate de device availability?. Regards, Juan Cruz.-
Meaningful error codes
Sometimes when doing things in SD+ we get really helpful messages like : FAILURE :Database exception while deleting Workstation. : Cannot delete or update a parent row: a foreign key constraint fails. Please report the problem to the system administrator, with the Error Code - 1,238,241,091,765. Or are reported here: http://forums.manageengine.com/topic/why-is-the-error-1%2c238%2c003%2c953%2c765%3f Adventnet said they would help in this post: http://forums.manageengine.com/topic/not-able-to-delete-a-workstation-from-servicedesk;
6500 CISCO FWSM, multi context firewall logging
Good day, I would like to know if logging on the rulebase is not set to informational will it be logged by the firewall analyzer(logging on rule is set to default normally). Also we have a 35 Mb internet bandwith which is normally 100% utilised, but this does not reflect on the analyzer. the analyzer only shows usage up to 4 Mb, must all the rules be logged Can you advise. Sarish
Save reports to Disk
Can we configure FirewallAnalyzer to save scheduled reports to disk instead of emailing them? It would be nice to save them to a UNC path. Also, can CSV reports be configured to show more than the top 10 entries for a report category? I have seen how to increase the number for PDF reports, but not CSV.
MIBs for HP UX and HDS AMS2300
Hi everybody. I'm looking for MIB-files for HP UX and HDS AMS2300. Is there anybody who has a link to them or know where to find them? RG. Kaspar Brygger Søndagsavisen A/S
Customer Name Fields
Afternoon, Would it be possible to get individual First Name and Last Name fields both Customers, and Support Reps? The $ContactName variable often makes it difficult/obtuse to write comfortable or natural sounding phrases. For example, currently, using $ContactName, a sentence may look like: Dear Sean MacIssac..... Where $ContactFirstName might look like: Dear Sean...
purchase request notification
Hi, is there any way to configure ServiceDesk Plus to send a daily message to the approver until the Purchase Request is either rejected or approved? This would be of great help. thanks
Domain Scan duplicates computers
When I do a scan on our domain it creates new computers into ServiceDesk that are already there. so now i have 2 computers with the same name, one is assigned and has all of our information and the other one does not. Please see attachment How do i fix that?
Assistance with API functionality
I now have a need to take advantage of the API functionality in SD+, but I have very little understanding of how this works. I'm going to start small with basic functionality, but this discussion may eventually start evolving into greater detail regarding VB scripts, etc. To begin, I'm simply trying to create a new request via the Address Bar in IE. From what I undersand, I just need to supply the URL for the server, followed by the path to the RequestServlet, followed by the necessary attributes.
NFA Slow.......
Hi, i am running NFA 7.5 build 7600 115 interfaces managed. I have implimented the suggsted changes to increase the preformance of NFA , but it is still quiet slow in responces. The Server it is running on is a Quad Core with 4Gb ram, mysql for the backend. Can you advise of any other way i can increase the preformance of the Application? Regards, RH
Netflow bandwidth utiliization
How can netflow calculate above 100 %, please see attachment
Problems caused by DB
Hi latest i have experienced issues that was caused by db (error data in tables) in notification profiles, in assigning a template to many workstations and still have issues that are in support with folders monitoring and i still discover some. if i make a new installation my issues do not exist so i am convinced that the problem is someware in db. I have 2 suggestions. 1 . Maybe you can create health check scripts for the db like the ones support ask from us to execute, 2. Create some migration
OpManager device templates
Hi, I am looknig for some device templates for our OpManager installation specifically for Juniper Netscreen, EX4200 and F5 Big IP devices. any thoughts?
Where to download licensed version of NetFlow Analyzer.
Dear ladies and gentlemen, my company purchased license for NetFlow Analyzer. Where to download the full product? Should I download a free version and just add the license file to it? Kind regards, Rostislav
Save report results
Hello, We're currently using the ver 6 of eventLog Analyzer, and found it very useful. Thanks for this nice product. For reasons of safeguarding event logs information, we need to save the daily reports generated. Now, we recived them by email, but it will be more helpful for us to have a folder where they are saving without send e-mail or manual actions. I've seen that in the ..\default\server\reports folder are the pdf that the system send us by e-mail, but these are replace each time when
AD Self Servie Plus
Hi Guys We have Ad self Service Plus installed in OUR network. We need to deploy GINA in all our Desktop Machine. we have disable Admin$ share in all machine for security Purpose. Any other way that we can deploy GINA in all the machine By GPO or Logon script. Please Help Thanks in Advance.
Bulk notification profile association not remembering severity level
When I use the bulk notification profile association option to only alert on 'critical' severity events only, the profile is associated with 'all' severity level option instead. I've tried this several times with the same result. Going to each individual server and selecting 'critical' severity events works fine. OpManager 8050 using MySQL backend.
Approvable requests
Hello everyone! I'd like to ask to add such feature as approvable requests. In my organization, along with generic requests, we have requests that needs to be approved. For example, some person want me to give him access to some share, or to install specific software. Of course, I dont know if that person should have access to share. And thats why this request needs to be approved by some other people (manager or someone else). I think it will not be too difficult to add such feature. Thanks!
Account administrator creation problem
Namaste, I would like to know, why it is not possible to create a new role as account administrator, and just give account administration permission to the associated person, which means that he or she has to be able add or delete accounts, not just maintain them. As far as I know this option is not available in the current version. If you have any solution please provide to us. Our licensed version is: ManageEngine ServiceDesk Plus - MSP 7.5.0 Thank you, Sincerely, Kornel Mergulhão
Managing monitor attributes - thresholds and actions
Running Build 9005 Now that we have hundreds of monitors with thresholds and alarm actions. It has become hard to manage in regards to when someone in the group adds a new monitor and forgets to add the appropriate thresholds and actions. What would you recommend? Is there a report available for all thresholds and actions? Can we create a rule that triggers an alarm if a monitor is not setup correctly?
Incoming mail problem
Hi, I have a problem with my Sd+, Im using exchange 2007 as a mailserver i fetch mail through imap. if i look in the indox i can see all the mail, but the the servicedesk dont fetch them. the logfile says the the inbox is empty, look at the red text. hope someone can help me! 13:42:45:730]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Obtained mail fetching session.| [13:42:45:730]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|:
solutions view
hello, we check the option to use&buy service desk software. we use service desk 7.5 for now and we want to know if its possible to view the request when i open the solution. i know how to open new solution but i dont see the request that connected to the solution. thanks liran
Error in Restoration process
Hi, I am using SD 7.5 build no 7509.when i m trying to restore backup files ,i m receiving duplicate entry error. please find the attachment for your error logs
Assigning Request Templates to Sites
Goo Day, In SD7 it is possible to create sites and have departments assigned to them. Is it possible to Assign Specific Templates to sites..? IE one site runs Linux, the other Windows. We do not want the linux guys to see windows related templates and visa versa... all help is appreciated... Regards Warren
Exception while trying to send
I have a problem with Servicedesk plus. Mail from requester create request, but notification not sended, in system log message " Exception while trying to send notification" parameters in outgoing mail server seems right.
8050 Folder Monitor doesn't monitor network shares
When attempting to monitor a network folder the following error is displayed when clicking "Test" Folder Existence Folder does not exist I've attempted the following without success: \\ServerName\Share\Folder \\ServerName\Share \\Server.Name.intra\Share \\10.x.x.xxx\Share\Folder \\10.x.x.xxx\Share If I monitor a local folder and click the Test button I'm shown that the path being monitored is a network path and it's successful. C:\Windows for example will be successful. Is network share monitoring
Data Archiving - Flexible Date Options
I've just upgraded to 7602 and the new data archiving options is a nice addition to SD+ but I would like to see something a bit more flexible when selecting which records to archive. I would like to be able to select a specific date - so for instance, I want to archive all records that are closed and have a closed date before 1st Jan 2009. That way, I can keep my current years records from complete calendar years together for reporting purposes (or it could be half years or quarters if that was appropriate).
Site no accessible after upgrade from 7007 to 7016
The install package ran successfully. I closed everything out and restarted the machine. When it came back up the I could not access the site. It came back with a bad request. The service is running, so I am not sure what the problem is. It seems that there was some change in the tomcat setting with the update. Any help would be greatly appreciated. I have left two voicemails with support this morning but have not heard anything. The online chat option is also not available on this site
PDF of Admin Guide
Is a PDF of the Admin Guide available? It is difficult to keep changing windows to look at the online help while trying to configure ServiceDesk Plus. Thanks.
E-mail alert and report on MAC change
Hello, Currently DC is able to sent e-mail reports, when new hardware is found. I would be urgently interested in two features: 1. To send e-mail when MAC address of any of PC's networks adapters changes 2. To have possibility to add MAC address to custom report (I suppose query report would do this, but it's a hassle to find column names)
why Perfomance Monitor dont send alert ???
why Perfomance Monitor dont send alert ??? my snmp config is ok # snmpwalk -v 2c -On -c public localhost .1.3.6.1.4.1.2021.8.1 .1.3.6.1.4.1.2021.8.1.1.1 = INTEGER: 1 .1.3.6.1.4.1.2021.8.1.2.1 = STRING: mytest .1.3.6.1.4.1.2021.8.1.3.1 = STRING: /tmp/parsa/a.sh .1.3.6.1.4.1.2021.8.1.100.1 = INTEGER: 0 .1.3.6.1.4.1.2021.8.1.101.1 = STRING: 11 .1.3.6.1.4.1.2021.8.1.102.1 = INTEGER: 0 .1.3.6.1.4.1.2021.8.1.103.1 = STRING: Test result is ok why Perfomance Monitor dont send my alert ???
Bandwidth Monitroing from virutal machines. Virtual machines are not shwoing in the Summary view
Hi there, I am already in the test process for EventLog Analyzer, we have created the test enviroment in which we have two physical hardware machines PC1 and PC2 (Running XP SP2) on PC2 I have installed the EventLog Analyzer and on PC1 I have made two virtual machines VM1 and VM1 bother are running Windows 2003 server. I wanted to get the details about the bandwidth utilization collecting events from these virtual machine for that I have downloaded the OpUtils. I have installed it on PC2 and
Next Page