DLINK DIR 655 Configuration for Firewall Analyser 6
I'm unable to configure my DLINK DIR 655 in FW6. Is it not supported or can someone give me an idea on how. The Dlink is already setup to forward the syslog to the syslog server which is local to the FW6 application. Any help will be appreciated
Employee AD Search returns results marked as "Hide from Exchange address lists"
Is there a way to remove users marked as 'Hide from Exchange address lists' in AD from the search results returned on the login page, please?
Deleting a Vendor Relationship or Product
We have recently been having difficulties deleting a vendor from an item or deleting an item from the product list. When I tried to attach the log file I was told that it was too large. I can email it in or do something else to get this to you. Thanks Dennis Rhine
Link request
I don't know if this is already implemented or not but I would like the ability to link request. E.g I may have a request to build a new server with ID 1234, however I could have two sub request e.g buy parts as ID 1235 and install OS as ID 1236. The way that the linking could work is: ID: 1234 is linked to request 1235, 1236 ID 1235 is linked to request 1234 ID 1236 is linked to request 1234
add task overview in print preview
Hello The feature 'print preview' is a fantastic tool. Can you extend the print preview in order to show an overview of the tasks attached to the request (fields Title, Status, Assigned To, Group) Thanks Best regards, Marc Ludwig
Help Desk roles
Hi I want to disable csv import for the help desk but i want to allow user creation without csv import. Does anyone know how to set it up in the roles setting. Thanks Tony
Why isn't Site able to be mandatory?
I can edit just about every other field in order to require it be filled out, but Site does not allow me to make it mandatory. Why is that?
Merged requests don't function as expected
We have a fairly common scenario where emails coming unti SC+ are linked to existing requests but don't have the necessary reference syntax in order for them to be automatically merged with the request. This usually happens when a client was CC'ed on an email and responds to all on the original email recipients. In these circumstances a new request ID is raised and an email is sent out to our support staff to inform them that it's not been allocated to anyone. This email (sent from SC+) contains
Delete Site
We have deleted a site and it is still in the system. When we try to create a new site with the same name it tells us the site exists. However it does not show up in the sites list. Help!
Custom report
Hi, I've created some reports (on section My Reports) on ELA. I see them only if I'm logged like admin user ! If I'm logged like guest user I don't see any custom reports. Why ? TIA
Eventlogs Analyser 6 - indexes Hot and cold
Hello, We are facing some space available on our server where Eventlogs Analyser is installed. After Analysis, I discovered that there are folders called hot and cold in EventLog\server\default\indexes\, the space used by these 2 folders is very huge, avarage 1 GB per subfolder specially in hot folder. Is it possible to cleanup these folders or not ? How can I do it ? Is there within Eventlogs Analyser something to manage and maintain, clean olf folders ? Many thanks for your help. Best regards
Support Center attachments or contacts with an apostrophe
I have found a problem when using contacts with an apostrophe as well as solutionand request attachments with apostrophes. If you add an attachment with an apostropohe either to a case or to a solution, you will not be able to delete the attachment in the future. If you add a contact with an apostrophe (this is common for many names) the email will not be updated in the request page among other problems. Support center is aware of the problem so hopefully it will be fixed in the future.
Users are getting access denied to log onto terminal server
After users are updating their contact information and then trying to log on a citrix server they are getting access denied. In AD the check box is checked under the "terminal services profile" the box is checked "Deny this users permissions to log on to any Terminal Server" Any ideas why this is happening?
Prohibited Software
Configure Prohibited Software can not uninstall software I selected. The Enable Automatic Uninstallation is checked, but Is Uninstallable is No.
Email attachment becoming main request.
Hi Lately we've discovered that when sending an email with an email attachment in it to a mailbox, after fetching it the attachment becomes main request and the main email is gone. In ServiceDesk it looks like normal request with nothing unusual, only because we have a copy of the original mail which was sent we were able to notice this. We're working on the Exchange 2007.
MS Gina deployment via GPO / SMS
We are currently trialing AD Self Service Plus as a potential solution for our users. I have a quick question about other options for deploying the client. The only way to roll out the MS GINA client to user's desktops and laptops seems to be to use the website to push it out. This seems a very manual process especially as I have to worry about laptop users who won't be in the office and users in other time zones who are never in the office when I am. Is there any way to deploy the MS GINA msi using
FIx for gdiplus.dll missing error
Hi Users who are using the Windows 2000 Operating System might have seen this pop-up error, during OS startup and DC Agent refresh cycle (typically every 90 minutes). It can be quickly fixed by applying a Microsoft patch. Please check the new blog post which discusses this http://blogs.manageengine.com/desktopcentral/2010/01/21/fix-for-gdi-popup-issue-on-windows-2000-os Happy reading. ****************************************** R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management
query for login history report
Hi there, i need a query for generating a login history report for a particular user for 30days... thnx..
Network Traffic Map
Latest release notes state: "A new network traffic map to let you quickly identify highly utilized network links" Where is this found? Am I overlooking?
Cannot get OpManager server to start.
Running OpManager 8 on Windows XP using local MySQL DB. Getting the following error when running startopmanagerserver.bat Starting AdventNet ManageEngine Server Modules, please wait Process : DBServer [ FAILED ] Process : OpManagerStatusProcess [ Started ] Process : AuthMgr [ Started ] Process : DataMgmtRPI [ Started ] Process : NmsPolicyMgr [ Started ] Process : OpManagerRunApacheExeModule [ Started ] Process : NMSMServer [ Started ] Process : NmsAuthManager [ Started ] Process : UserConfigProcess
Shortcut Push to User
I've setup a push to place a shortcut to a web site on a user's desktop. If I assign that configuration to five users, will that shortcut appear on ANY desktop the user logins into? In other words, if one of the users in the configuration logins into five different computers, will that shortcut appear on all five computers? Thanks!
Custom Query: Average time between open and close/resolve
I'm surprised that a query like this is not part of the default reports. I want to see the average time a request is in another status than "closed" or "resolved" Preferably per month. We run SD+ on windows. Help appreciated.
List of Known Issues and Features for ServiceDesk Plus published !!!
All the Known Issues and Feature's reported in ServiceDesk Plus is published on the link mentioned below: https://servicedeskplus.wiki.zoho.com/ We recommend you to check against the above link before you raise an Issue or a Feature and to quote the ID's while raising any questions regarding any Known Issues or Features mentioned on them. Note: We are yet to update the complete list of Known Issues and Features and they will be updated soon in batches and all those new Issues or Features raised,
Network Scanning for Printers - Uses HOSTNAME for Asset Name, but has a 13 character limit.
I'm just in the process of adding all our network printers to SDP+ but I'm struggling to find something that I works how I want it. All our network printers are in the same range (192.168.2.51-192.168.2.99) so I have added a scan range under Network Scan. If I then scan this range it picks up the printers and does one of two things...If the HOSTNAME of the Printer is 13 characters or less, then the printer is added using the hostname. If the hostname is longer than 13 characters (which a lot of
Netflow Dashboard Problem
Hello there, So we installed netflow analyzer to test it out and had some problems with languages. Was thinking it was our server but seems there is the same problem on your Live demo, i attached a screenshot of one of the problem. Is there a possibility to change language, cause we tried to install it in english but keep staying in french. Regards.
Alerts within cisco router to tell you whether 1 of the 2 interfaces has gone done is this possible to set-up correctly
Alerts within cisco router to tell you whether 1 of the 2 interfaces has gone done is this possible to set-up correctly and email. Basically on the cisco router we have a ip clear link and a isdn backup when this goes down we want to be alerted of when the traffic jumps over to the isdn backup route from the IP Clear. Can you assist in this matter.
Sharing Dashboard
I wish to design a dashboard which I can then offer to operators and guests. I can create a new one easily enough and make it the default, but the operator level users can only see the network snapshot. How do I publsih mt design so all my users can see it? Jordi
Unrouted VLAN ?!
Hello, what mean "unrouted VLAN" ? Our VLAN's is all routed ... Best regards, Z
File monitoring does not work correctly work within opmanager and once the monitor has been setup you cannot edit the file path
Just gone to set-up file monitoring to our file server and once you have set-up you can not edit the template to change the path. The alerts do not work correctly in terms getting a email as if you change the monitor to one minute you dont get the message after this time. Secondly if you edit the file with the text in it you dont get a email after 1 minute to say this has been changed please investigate and resolve.
Internal Server Error | Win2k3 R2, MSSQL
I am trying to set up OpManager 7 Beta Free Edition on a Windows 2003 Server Standard R2 box, using MSSQL as the backend. I can get the databases connected and the tables created using the DB Configuration tool, but when I start the two OpManager services and try to view the web interface, I get the following message: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, admin@india.adventnet.com
Error in Custom filter view : Rendering Exception
I've created a new view called "All Not Closed". It is a simple filter that shows Request Status "is not" Closed. simple huh? but when I choose it I get rows and rows of "[Rendering Exception]".. Can anyone else recreate this? Build: 7501
After Upgrade to 8050 tables corrupted, run RepairDB.bat
I upgraded to 8050 today. When I go to login I get the classic Run RepairDB.bat from the bin directory and restart the server. I have stopped the sevices, run the repairdb.bat and restarted the server.....a couple times.....and I still get the same error upon trying to login to OpManager. Any suggestions?
Mobile Device and AD
Is any way to login to SDP 7.6 from mobile device (Blackberry) when AD integrated and SSO is in use, or only when local authentication? thanx.7
how i retain local authentication, currently it is disabled
problem to conect opmanager to servicedesk
i get this message if i want to connect my opmanager to my SDP : Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high.both products are inslatted on the same server
import Asset's from ServiceDesk+ to OpManager
I have already installed my SD+ with many Assets now i whant to use also the OpManager how can i import and sync my Assets?
Create request problem on SDP 7.6
Users create request and sometimes they can't do it. Just clicking add request and nothing happens. They have to try again - close and open browser (IE 8) or logout Windows and logon again. Clearing cache browser is not an issue. (7.6 build 7602) regards C.
Modifying a Software Custom Report
I need to add Resource State to this report, but don't know SQL very well. Any help would greatly be appreciated. Thanks. SELECT WorkstationName 'PC Name',softl.SOFTWARENAME 'Software Name',softl.fileversion 'Version',aaaUser.FIRST_NAME 'User' FROM SystemInfo sys LEFT JOIN SoftwareInfo soft ON sys.WORKSTATIONID=soft.WORKSTATIONID LEFT JOIN SoftwareList softl ON soft.SOFTWAREID = softl.SOFTWAREID LEFT JOIN SoftwareType st ON st.SOFTWARETYPEID=softl.SOFTWARETYPEID LEFT JOIN Resources resource
how to transfer DB backup from one server to a new one
Hello, I've to transfer all items resources and associated passwords from one server in a domain A to a new server in an other domain B. I've tried to make restoration of the DB but it only takes few seconds, so after reading the forum I've tried to copy the files directly from the zip to the right location. PMP start but after a few seconds it stops... So what can I do to transfer from one server to the other one maybe through DB replication or any other way. Thanks in advance for your reply Regards,
Can´t use own status - Can´t edit standard entrys
Hello from Vienna! We use Service Desk Plus Professional 7.5.0 Build 7514. We use the german software with the latest language file. There are many default settings that i´m not able to change and it´s also not possible to use own entrys. Most important in my opinion is the "status" of a call. In english the default is: onhold open closed resolved I HAVE to use this status in my german version too....so most stuff is in german but the status is in english?? When i create a new status in german like
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