Hello from Vienna!

We use Service Desk Plus Professional 7.5.0 Build 7514.

We use the german software with the latest language file.

There are many default settings that i´m not able to change and it´s also not possible to use own entrys.

Most important in my opinion is the "status" of a call.

In english the default is:

onhold

open

closed

resolved

I HAVE to use this status in my german version too....so most stuff is in german but the status is in english??

When i create a new status in german like "offen" (=open") and asign it to a call than i dont see this call in my global view....the call is there but i cant see it in global....the same with all other new created status.

When i crate a new status like "gelöst" (=resolved) it doesnt send the user a mail to close the call like it does when i use status "resolved"

So there is a big problem when i want to use german or new status for my german system...and like in other categories you are also not allowed to change/unname or delete the basic status....so i can´t use it in german.

How can we resolve this???

I have some other troubles with some criterias i can´t change because it´s default (which makes no sense in some cases). I will make a new topic for the other stuff.

Thank you!