Enhancement request
Hi everybody,Will be handy to have the following enhancements for coming version: .- Customer Portal Setting Customization and general layout: There are some options in the tool to customize the first login page a customer reaches but you cannot do much on those options. Would be great to have the possibility of using different themes or even better have a theme editor where anyone can create its own theme (The company I work for has their own branding policies but those of course are different for
Last hour is behind by 1 hour?
Hi Guys, Just downloaded the linux version of this program. I have a problem which has kind of stumped me.. Why is the program reporting the last hour wrongly, for example: On the dashboard I have last hour of data apparently From : Dec-18-09 06:08 and Dec-18-09 07:08, when in actual fact the real time here in the morning is 8:08am not 7:08am, also status also states that last netflow was recieved at 7:08am and not 8:08am, graphs also reflect this 'off by 1 hour'. The 'correct' last hour would be
Incorrect key file
After an unexpected server reboot I see in the event viewer: Dec 17 11:20:24 mysql[error] 100 D:\AdventNet\ME\NetFlow\bin\\..\mysql\bin\mysqld-nt.exe: Incorrect key file for table '.\netflow\raw_302_20091217091155.MYI'; try to repair it For more information, see Help and Support Center at http://www.mysql.com. The messages are no longer being generated so I am thinking everything is OK now. I am able to pull up netflow info OK. Just wondering if I need to still repair anything. -Debbi
Contact ability to self-close requests through portal
Hi, I'm not sure if this feature has been added since 7007 but I can't see it on the release notes or the product roadmap. It would be really helpful if contacts were able to close any requests they had access to see. This would take a lot of the manual administration tasks away from support reps and empower the users with greater functionality. Cheers, Andy
Application Upgrade to OpManager7 to Opmanager8
Hello! What are the things I have to consider when upgrading the OpManager7 application to the current release which I believe is Opmanager8? The application is currently residing in a virtual server running on Windows 2003 Server OS.
Issue with multiple ManageEngine apps running simulateously
We have SDPlus, OpManager, and NetFlow Analyzer running on the same server. From a workstation, we have random symptoms, but always the same result of not being able to have more than one of the apps open at a time. We have tried this with the following browser versions: - IE6 - IE7 - IE8 - FireFox If we have SDPlus open in a browser, then open another browser windows to launch OpManager we encounter the following issues: - OpManager - Your session had been timed out for security reasons. Please
Adding custom CLI/WMI montors for Windows versions - no data returned
Hi, I have been trying to add a custom monitor for the Windows XP device type. The monitor is using a perl script to run a command and parse the out to extract the information wanted. The script is used like this and can a hostname or ip address as input: C:\>perl teno.pl localhost -4.917 C:\> This script has been copied to the folder .../conf/application/scripts. Further I have added a section in the HostResource.xml under the Windows XP WMI monitor section: <CATEGORY ID="TENO Test" command="perl
Netflow Analyzer Professional
I havea 20 pack perpetual Netflow Analyzer Professional license with one year maintenance. I want to purchase an additional 20 pack. Do I need to purchase additional maintenance? Why?
How do you setup monitoring for MS SQL Server?
For a number of our database servers, OpManager is unable to see any of the databases contained within the server. How does OpManager "see" the databases for a given server? Is there a file with security settings? When I click on the "Select Databases to monitor" link, the resulting page is empty rather than displaying a list of databases.
7.6 - Very slow to search a workstation
It spends a long time to search a workstation after upgrade to new version. During searching, the process mysqld-nt.exe always takes about 50% cpu utilization. Before I had met this problem, but it was solved by a service pack which I can't remember. Now the problem came back... It only happens when searching a workstation, not asset, request, etc.
Eroor unpacking jar files - ADPassword Manager Plus
Hi, Attempting to install AD Password Plus on MS 2k3 Enterprise edition. As soon as the install process hits "Unpacking JAR files" it pops up "Error unpacking files". Any ideas? Thanks, mike morgan USDoC
Desktop Central - December Newsletter Sent Out
Hi, Greetings and Christmas Wishes from Desktop Central! The Desktop Central Newsletter for December 2009 is being sent out today. The newsletter has the details of the latest enhancements (build 70014) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Roles
Hello, I created a role for the technicians with all the appropriate permissions. When the technician logs in and tries to create a new ticket is throws up an error about not being within the scope. (see permissions assigned). When I log in as the adminstrator I notice that the request is in the system.
SLA widget licensing
Hi. My company has been using Opmanager for a few years , buying it on a per-year licensing subscription. We just renewed our licence for another year, and our reseller told user that our old "premium" licence was now becoming an "essential" one, which supposedly changed nothing I've just installed the new license file and I've just discovered that we no longer have acces to the SLA widgets, which we use a lot but are now only available in the much more expensive "deluxe" edition. This is very disappointing,
No Data Available
I'm on the latest build (4042). I have success/failure auditing on my win2003 DCs. But I still cannot see any data for Logon Failures. Logon Failures - Error code does show failure types but I cannot run a Logon Failure report...
Config File Manger
I am having issues with pulling down the configs off my cisco routers. I have the config-copy and config snmp set on the router. I can see the tftp server accessing the device and the file but it still pulls down nothing. Any information would be greatly appreciated.
An Error Occured
I have downloaded the latest version OpUtils 5.6 and installed it, but failed to get it started: If I try to Add a router, I always get " An error occured" If I try to Add a subnet, I also get the same error: " An Error Occured", and I have emailed the diagnostic log to the support address offered by the error handler. Do I need to do certaing preparations, prerequisite befor installing/running OpUtils.
Netflow 7 - 3 interfaces - license limitation
I was using netflow v5 (free) with my 857 router which managed 2 interfaces: bvi1 and vlan 1. When we got a new ISP, I replaced the 857 with an Cisco 877 and upgraded to netflow V7. It now monitors BVI1; Dialer0 and Virtual Interface2. BVI1 logs both in and out traffic Dialer0 does only in Virtual Interface does only out Due to budget and license constraints I only want to monitor 2 interfaces, like I always have, BVI1 and Dialer0. I anticipate a problem when the “trial” expires for the
7.6 No Techs showing to assign tickets to...
Hello, After upgrading to 7.6 I am unable to assign tickets to techs. When I select the 'Technician' drop down box it is empty. If I try to change the 'Site' the requester is in (which should then change which techs are available for me to assign to the ticket) I still have no techs shown in the Technician field and also recieve the attached IE error- Note: I have tried this from multiple computers.
Vista Sound Issues
Hi, I encountered an issue when trying to enable the 'sound alarm' with Vista. All sound drives are installed on the machine but Opmanager would not play the sound. However when I tested Opmanager on Windows XP, the sound played just fine. Is this a bug or maybe there is a patch? Regards Andrea
Requesters adding Attachments to existing requests
Hey Guys Just wondering if there was a way for Requesters to add attachments to existing Requests. At the moment I need to get them to email me the required Attachment and then edit and attach the document. It would be so much easier if the requester could do it them selves. any help would be much appreciated
Issue with multiple ManageEngine apps running simultaneously
We have SDPlus, OpManager, and NetFlow Analyzer running on the same server. From a workstation, we have random symptoms, but always the same result of not being able to have more than one of the apps open at a time. We have tried this with the following browser versions: - IE6 - IE7 - IE8 - FireFox If we have SDPlus open in a browser, then open another browser windows to launch OpManager we encounter the following issues: - OpManager - Your session had been timed out for security reasons. Please
FAILURE: There was an error trying to delete the task of preventive maintenance
FAILURE: There was an error trying to delete the task of preventive maintenance 1 Please report the problem to the administrator of the system, including the error code - 1,260,902,803,528.
Review Function in ServiceDesk
Hi, I would like to know if there is a send to review function in ServiceDesk. For instance, when a technician has accomplished the task or request we would like one of our staff or management to review the accomplished/completed task and having the other staff or management to verify that the ticket can be closed out. Thanks,
Rebranding Opmanager
Hi there, I've attempted to rebrand OpManager, but the title bar doesn't change. Is there something else I have to do after clicking Submit? Thanks, Andy I'm running build 8025 CompanyName : ProductName :
List of Issues that gets addressed in upcoming 7601 hotfix releases
Dear Users, Following are the list of issues that is getting addressed in the upcoming hotfix upgrade which is scheduled to release tentatively by early next week.Issues fixed in this Service Pack 1. SD-24232 : While saving the "Pass-through" authentication settings, we will try to create a Computer Account in the Active Directory based on the configurations. Currently if the Computer Account creation is through we will add the configured information into our database. Now it is modified in such
Eventlog Analyzer 6 error on server 2008 32bit
Livello Data e ora Origine ID evento Categoria attività Errore 16/12/2009 5.13.38 Application Error 1000 (100) Applicazione che ha generato l'errore SysEvtCol.exe, versione 0.0.0.0, timestamp 0x4b1df01f, modulo che ha generato l'errore ntdll.dll, versione 6.0.6002.18005, timestamp 0x49e03821, codice eccezione 0xc0000005, offset errore 0x00067580, ID processo 0x1b1c, data e ora di avvio dell'applicazione 0x01ca7e06077672bf.
Contact information in business view
I think it is a good idea to implement contact information in a business view. It is not possible at this moment i supose? Grt
NetFlow Analyzer Professional / Plus supports MicroSoft SQL server!
Hi We are happy to announce that NetFlow Analyzer now supports MicroSoft SQL server database. You can download, if you want to install afresh, from here. OR If you are using a previous build (less than 7600), you can apply the service pack and upgrade. Once you are on the latest build, which is 7600, you can follow one of the following: Steps on: Configuring MicroSoft SQL - For a new start with no data or configurations Migrating to MicroSoft SQL - For existing users who want their configurations
License issue for Professional Plus.
We had NetFlow Analyzer Professional without date restrictions. Last year we purchased upgrade to Professional plus and we received license which is now expired. When we were buying upgrade, nobody mentioned that Plus licence is time based - we probably would not go for the upgrade in that case. How we can get Plus functionality back?
Software Installation Configuration Problem
I am currently testing Manage Engine 7.0.0 / desktop central with a view to purchase for 200 desktops. I have successfully used the product to install sw / rollout icons / copy files and am now trying to install an msi package with the command line c:\windows\system32\msiexec.exe /i \\servername\packages\cdacl\cda_setup.msi /quiet. When I run this command from a command line on a target pc it runs, adds a shortcut to all users desktop and adds the application to add / remove programs but when I
Email request date
Anyway to see when the email request was sent not when the request is created in SDP? I am on 7.6.0. Raphael
Node licenses
Nodes are listed as covering assests, but is that only scanned assets, or is that all assests both scanned and manually entered? If the later is there a way to get a full listing of every single asset?
http://forums.manageengine.com/#NewTopic
Hi! I am using the free version of SD7.6 and I enabled SSO. However, now I cannot login as the local technician account. (administrator). Without access to the local account - I am unable to use this product. Thanks! ~Namaste'
Configuring OpManager to use ServiceDesk Plus
I'm trying to configure OpManager to access ServiceDesk Plus, both for logging tickets and asset information. First I setup an account called OpManager on the domain and allocate it a password. I then do an AD import in SDP to get this account and elevate it to technician status assigning it the SDAsset role along with SDGuest. Now in OpManager I enter the server name and the port 443, import the SSL certificate, enter the username domain\opmanager and paste the password into the password field.
Error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password.
Hello! I am hoping that you can help me, I am trying to set up ME SD+, but I am getting the error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password. My details all appear ok! It is set to POP and port 110. You're help would be most appreciated!!! Kind Regards, Dayna
Issue with alerts that do not clear after 8025
Hi i have issue after installing 8025 patch. My Opmanager seems to stop poll and have alerts not cleard. also i tried to open issue with support and i receive this error after login. Please report the problem to the system administrator, with the Error Code - 1,260,871,185,202 Regards Gabriel Kiriakou EFG Eurobank
Technician drop down list is blank
I have a problem after upgrading to version 7600. A request comes in via email. I can assign a technician from the Assign menu item. If I edit the reuest, the technician will be blank. If I click on that field the technician drop down is empty. What is going on? How do I fix? --Patrick
Email Notification Error
Hi everyone, We're running OpManager 8025 and have run into an issue with email notifications. We have offices overseas on other domains and it seems OpManager can't notify anyone outside it's own domain as far as email goes. Here's an example: OpManager system is on Domain1.com. Notifications work emailing technicians, like Technician@Domain1.com We monitor devices outside of this domain , so we'll say Domain2.com. We also created a separate notification profile to email technicians on that domain,
Services mixing & limit admin user
Hello, when i add a service sometimes it is shown on another monitor. Monitored services are changing their operating system. Can i limit users to open 1 session. Someusers opening multiple session. I guess mixing problem occurs because of that.
Next Page