ManageEngine ADManager Plus 4.4 Build 4412 Released
Hi All, We are happy to announce the General Availability of ManageEngine ADManager Plus 4.4 SP1 Build 4412 for immediate download. This release is an enhancement to our Build 4400. The key highlights include - Support for Windows Server 2008 R2/ Windows 7 Simplified user modification using "quick search" option Quick-fire assignment of mailbox rights for bulk users It also has a host of other exciting features listed below. Download page for the complete build : http://www.manageengine.com/products/ad-manager/download.html
Insertion of pages
At the Request Module how do I view the pages which is more than what is display (max 1000) in the drop down box for selection
When creating a request, the system gives an error "no permission to create"
Hello. When our technicians create a request in AdventNet (Version 7.6 Build 7601), it says that there are no permissions to create a request. Though a few minutes ago, this request is logged. How can we resolve the problem? We started to experience this problem when we had upgraded to the new AdventNet version. Thank you Tatyana
I cant browse to find ppm file
I am trying to apply the patch SP1 4412, and when I run UpdateManager.bat, at the window where I should search the patch but I can't, the bat file hangs. There is any other way to apply the patch? Thanks. Mireia
Cumulative Security Update for Internet Explorer (978207) is now Supported in Desktop Central
The recent security updates released by Microsoft on Jan 21, 2010 is now supported by Desktop Central. All the patches related to this bulletin have been tested and updated in our central patch repository. Customers can update their vulnerability database to get these patches installed. Bulletin ID Bulletin Title Maximum Severity Rating and Vulnerability Impact Restart Requirement Affected Software MS10-002 Cumulative Security Update for Internet Explorer (978207) Critical Remote Code Execution
When creating a request, the system gives an error "no permission to create"
Hello. When our technicians create a request in AdventNet (Version 7.6 Build 7601), it says that there are no permissions to create a request. Though a few minutes ago, this request is logged. How can we resolve the problem? We started to experience this problem when we had upgraded to the new AdventNet version. Thank you Tatyana
Disable Adding Requester Accounts Automatically
Good Afternoon Everyone, When someone sends a request to ServiceDesk, the system automatically puts them in the list as a Requester. Is there a way to disable that? We get people who are external to the company sending informational emails to addresses that are piped into ServiceDesk (for example, Dell sending us licensing information or product information). Why would I want that person to be in the list as a Requester? The main issue is that, since they are called a Requester, they're also in
HTTP status 500 error
Since we upgraded to SDP 7.6.0 build 7602 we started to recieve occasional HTTP status 500 exception report errors (The server encountered an internal error () that prevented it from fulfilling this request.) white searching requests, updating a ticket, etc. Please help. Thanks, Denis
Blank Screen Opening SD
Hi, I have had problems, myself and other users of our service desk. We often see a completely white / blank screen when opening the service desk. I can often remedy this by removing the SESSIONID cookie that the service desk creates. I don't know why it happens, but a completely empty page is returned, not even html tags, just pure white, like the sd crashed or had an error and didn't send back a page. Could this be investigated please. I am on build 7506. Regards
Server crashed and restored but SDP will not start (v.6003)
Hi, I had a brain fart and removed SQL off of the server which I didn't realize SDP was using for it's database, I thought it was utilizing MYSQL...I was wrong!!! Anyways, to make a long story short. My BackUp Admin restored the entire server from Symantec BackUp Exec and eventhough everything seems to be back, SDP will not start. Event Logs shows Event ID: 100 | Category: wrapper | Source: servicedesk "There may be a configuration problem: please check the logs." Event ID: 7034 | Category: None
what is SLA violation check period?
Hello. I am trying build 7510. I created SLA First response notification for highest priority and set SLA first response to 1 minute. But violated request marks as VIOLATED only after 5- 10 minutes. How to decrease this period? Thank Alex
Anyone else using Asset management in SD Plus Enterprise with any success?
I am running into a significant amount of service oriented issues and wondering if anyone else has workarounds. 1. If you have a workstation (Dell in our case) and search for the service tag under assets it will not return any matches. a. If you switch the search field to workstation it does however work - resulting in a loss of time by having to switch multiple areas to search. 2. If you have a existing piece of equipment in inventory (Laptop name corpmjdoe) and issue a replacement
ms10-002 Patch - Not in Desktop Central yet.
When is the desktop central going to have the new IE critical patch!
Asset Management Software
How to add more software types? Look at the attached file please.
Manage Scanned Software Inventory
Is there a better way to manage the scanned software lists. In particular I want to delete everything with an installation count of 0. I have some and Its starting to bother me. Is there an easier way than just going thru the list line by line and selecting each one and hitting delete, thanks J
View all traffic on a switch port
I have Cisco Catalyst 6509 switch running in hybrid mode. On the CatOS side, I have the following configuration: set mls flow full set mls nde 172.22.22.24 9996 set mls agingtime long-duration 64 set mls agingtime 32 set mls agingtime ipx 32 set mls nde enable On the IOS (MSFC) side, I have the command 'ip flow-export destination 172.22.22.24 9996'. I can collect information for traffic routed across different VLANs just fine, but I don't see the traffic between two nodes in the same VLAN on the
"Test Monitor" option under Alarms
When I view the details of an alarm, one of the actions that I'm presented with is "Test Monitor", but if I click this, I just get a pop up box with the title "Sorry! An error occurred." and the only text in the box says "Error!" Any ideas how to fix this? I'm running OpManager 8050 with a SQL backend. Cheers Cath
HTTP Status 404 - /framework/html/blank.html ON NEW REQUETS
When I start to create a Service request appears the following error on Service request body: �HTTP Status 404 - /framework/html/blank.html type Status report message /framework/html/blank.html description The requested resource (/framework/html/blank.html) is not available. Apache Tomcat/5.0.28� On IE after 2 seconds the error disappears and I�m able to write in this section and open the Service Request. On Firefox the errors doesn�t disappears and I need to clean manually and after that I�m able
Cannot Delete Vendor Associations or Product from Service Desk Plus
I am having a problem deleting a vendor association and products from the database. I consistently receive an error such as Error Code - 1,263,401,408,588. Any ideas about what needs to change on my system? I am using version 7014
Cannot create new request after upgrade to SD+ 7.6
Hi, After upgrading to SD+ 7.6 we can no longer generate a new request, view a request, or add/edit request templates, or access preventitive maintenance tasks. The following is displayed when trying to create a new request: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:109)
Custom Text Scheduled Reports
Hello Appmanager support, Another (small) question: Is it possible to add custom text to scheduled reports when sending them by email. I have tried to create an email action (with my text in it) but this won't appear on the report that has been send by that action. it will only work when eg. an alert raises the action. Thanks in advance & kind regards, Bitz
Content Script monitoring
Hello again, I've just noticed that content matching isn't supported on windows systems for File/Directory Monitoring. Is their a workaround for this? Or can we do something else beside trying to monitor all our systems through Linux..? Thanks (again) in advance & kind regards, Bitz
OpManager not accessible after data restore
Hello, We have an OpManager upgraded from 7.x to 8.x and therefore MySQL upgraded from 4.x to 5.x, running on a Windows 2008 64bit server. The problem is that when we saw the new 8.5 installer with 64bit support, we thought it might solve some of the small issues we were facing. So we used the data backup, uninstalled OpManager and installed the new 8.5 It worked fine out of the box. However, when we restore our data and start the service again, nothing happens. There is nothing listening on port
Scanning Mac (OS X) doens't get the serial number
Hi, I am currently testing SD+ 7.6 and it seems to have fixed problems relating scanning Mac OS X machines. While SD+ is now able to scan hardware and software info, it seems to leave out very important peace of information: System Serial Number. Without the S/N, there is now way to link the scanned machine to the machines already in SD+ (created manually or imported via CSV). If there is an asset with the same workstation name, SD does assume that it is the same machine. Our workstation name include
Hardware Summary Report (Workstation summary reports)
- Can I customize this report? Edit the layout, change the font, color... - Can I add another data to this report? I see only Memory Details, Network Details, Disks and Drives... I want to add Video Card Name, Video Card Memory, Sound Card Name, Last user login to this report! PS: Version 7.6.0 Build 7602
Display individual servers dials or current stat in custom HTML widget in custom dashboard
What is the HTML code to display an individual server cpu dial or current cpu value? I want to create a custom dashboard and display various statistics from different servers using the HTML widget. I tried the code from the servers dial, but it isn't dynamic. The pointer doesn't change. <a href="javascript:openGraphWindow('/devices/dynamicGraph.do?requestid=DynamicGraph&name=server.domain.com&graphName=Win-CPUUtilization&domainRange=','WEEK',900,600)"><IMG SRC="/servlet/OpManagerDisplayChart?filename=opmanager-15102.png"
Devices without Notification Profiles
Hi all, We are trying to determine which of our devices do not have Notification Profiles assisnged to them. We would also like a report for each device to list the Notification Profile assigned and the triggers that generate the profile. Any help would be great. Cheers Chris
7602 e-mail interface (@SDP@)
With the new email handling of requests can you advise the correct way to format a request to RESOLVE a request please. The e-mail is being processed but I can't get it resolved I'm sending P { MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px } @@OPERATION=EDITREQUEST@@ @@STATUS=Resolved@@@@RESOLUTION=Resolution text in detail@@ Just seems to end up with an open request with the resolution text added. Should I be attempting a CLOSEREQUEST with a RESOLVED status, just I don't want then closing, that is a task
Cannot view user logon reports
Hi there, I have a problem with being able to view user logon reports through the DCagent on clients. I get the message "No data to display!!" when i attempt to view the reports. I'm pretty sure in the past this feature has worked without a problem. I've also noticed that for about the past week when i first log onto my machine for the day, that the last user logon time that is displayed as a pop up says it was in October, and on a different machine. This is despite the fact that i logged onto the
Delete Shortcut - Help
Hi, I have a shortcut on many user's desktop. I'd like to delete the shortcut. I think my configuration is correct, however I'm still gettting an error when it runs. What should be the name of the shortcut? On my desktop, the name of the shortcut is "GIS Search". The shortcut it only in the user's profile. I have my configuration set to "Delete Shortcut". I've tried for "Shortcut Name" all of the following: "GIS Search" "GIS Search.lnk" Dyanmic Variable "$ShellDesktop\GIS Search". I also tried with
Alerts based on 95percentile thresholds on interface utilization
I see that NFA already doesn't 95% thresholding, i was wondering we can generate alert based on auto threshold of 95%=, some thing similar to what we have under alerts and we can specify the % of bandwidth. Which is ok on low bandwidth circuits but for gig circuits and FE circuits they are never close to say 80% and it would make lot of sense i can generate alert saying that generate a major alert if bandwidth is >95% threshold for more than 10 minutes. Veerender Attri CCIE 8964
Probe blank screen after installation
Hello, my friends, I have a problem with the OpManager 7 Enterprise probe. After the probe installation in a any terminal, when I try to discovery machine first time, the probe logon screen do not appear. Always open in a blank screen. I check the Windows Services and de Java console and nothing change. I have to try all to resolve, but any result. Can you help me prelase? I'm from Brazil, sorry for the bad letters or english. Thanks
Problem after update to 8050
Dear all, After a update to 8050, I have 2 problems : I can't see any process in Process monitor but if a process became down, I receive a alert !!! (in 8025, I monitored this process) I have lost all interfaces for all servers. Best regards,
workstations inventory
We use ae_scan.vbs as logon script for inventory, domain scan is not using. If I open any WS in the assets, I don't see 'last scan' date (see attachment, yellow string). Is it by design ? Should be updated this date after ae_scan.vbs ? If I will press 'Scan Now', computer will be scanned and this field updated. Is there a way to check, was computer details updated in assets after ae_scan ? Thanks
PMP Not Starting After Upgrade to 6104
Anyone else upgrade to 6104 and have PMP fail to start afterwards? Support has not responded yet to my uery from today and I'm stuck with a nonworking PMP Server. I have checked for a mysql.sock file and none are there so I'm a little stumped. Thanks for any advice Kurt
How to get append custom logo on created report?
How to get append custom logo on MSP -> Network Monitoring ->Network Monitoring->Schedule Report? Thanks
Error Upgrading From Build 7022 To 7500 ?!!!
Hi , When I Want To Apply Patch 7022 to 7500 the updatemanager.bat raise bellow error: INFO: Problem during installation of patch java.sql.SQLException: There are no p rimary or candidate keys in the referenced table 'DomainInfo' that match the ref erencing column list in the foreign key 'SDActiveDirectoryInfo_FK1'. Jun 22, 2009 6:31:10 PM com.adventnet.servicedesk.updatemgr.util.SDPreProcessor revert please Guid Me To Resolving Problem ???? Regards, Omid Ghanbari.
Criteria and Action Request on newly created Request Field (Business Rules)
I recently created a new Request field and 5 pull-down options. Is there anyway to access this new field when creating an action in the Business Rule page? Just like "Place in Group" or "Assign to Technician", I want to auto-populate from my newly created field.
Upgrading Netflow Analyzer 6.5 enterprise edition
What version can I upgrade to from the 6501 Build? I want to be able to produce csv style report outputs. Thank you
OpManager reads a diffrent SNMP Value than other MIB Browser
Hello, we have a strange Problem with OpManager and a custom SNMP OID. When I use a MIB Browser and query the OID the result is 1 (which is the right one). OpManager gets for the same OID the value 0 (see screenshots below) What can we do? Thanks in Advance
Next Page