Hi,

After upgrading to SD+ 7.6 we can no longer generate a new request, view a request,  or add/edit request templates, or access preventitive maintenance tasks.

The following is displayed when trying to create a new request:

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException:

Servlet execution threw an exception

com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:109)

org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)

com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:35)

com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:107)

org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)

root cause

java.lang.NoSuchMethodError:

com.adventnet.servicedesk.utils.WorkOrderUtil.templateDefinition(Ljava/lang/Long;Z)Ljava/util/Hashtable;

com.adventnet.servicedesk.workorder.action.WorkOrderAction.execute(WorkOrderAction.java:180)

org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)

org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)

org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)

javax.servlet.http.HttpServlet.service(HttpServlet.java:697)

javax.servlet.http.HttpServlet.service(HttpServlet.java:810)

com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:109)

org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)

com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:35)

com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:107)

org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)

note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.