When creating a request, the system gives an error "no permission to create"

When creating a request, the system gives an error "no permission to create"

Hello.

When our technicians create a request in AdventNet (Version 7.6 Build 7601),  it says that there are no permissions to create a request. Though a few minutes ago, this request is logged. How can we resolve the problem?

We started to experience this problem when we had upgraded to the new AdventNet version.

Thank you

Tatyana

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