login cache
We are trying to re-assign all users to their pc's due to a lot of moves/changes. Is there anyway of clearing the cached logins from previous scans.. (we run the scan in our login script)..
Opmanager downtime scheduler feature request
Would it be possible to have a Start Time of "Now" when creating a downtime schedule? Either that or be able to pick the start time down to the minute. Not a critical feature, but nice to have. Thanks, Andy
Closing a ticket from a template
I have a template that when used, closes the ticket when it is submitted. Is there anyway to have a set user for that ticket that all regular users could use or could not change?
Changing approval link
Hello, I need to change the approval link to display FQDN of the service desk website so users in other domains can access the site. What tabe is this information listed on?
Modifying product type generates "HTTP status 500-"
some of our printers were classified as workstations as during a recent scan. when I try to modify the product type I get a HTTP status 500- box pop up with a bunch of information on it. I have uploaded a snipet of the error message. The product is already defined in the products section and when I select it and hit apply this is what I get. This happens for ANY product I try to update or change. Thanks for your help.
Displaying Request Type
We are on 7.0.0 Build 7011. The SLA screen, Criteria section, refers to a Request Type field but this field does not appear on the Request Form and so it cannot be set. How can we get this to appear on the Request Form?
Outlook Connector
Hi, Can somebody please explain to me the following (taken from the Outlook addin help file)."add the contact specific e-mail as a Case to the SupportCenter Plus customer specific cases" Does this mean I should be able to send ANY email from Outlook into SupportCenter Plus as a case? If so, it doesn't work! How do I do this please? :) Thanks. Keith.
Hotfix 8025 Released
Hi All, We are glad to release the build HotFix 8025 which has two feature enhancements and few fixes. Here is the list from its Readme file. Feature Enhancements: Alarm Notifications Include alerting through RSS feeds Provision to edit existing user privileges Issues Fixed: Device snap shot page now shows current hour availability details instead of hourly average The MS SQL Dashboard now includes Cache Hit Ratio data for SQL 2005 Included new options to exclude monitoring Exchange Public/ Mail
Error dialog boxes
If I got to refresh the page on the application I get these three error messages. I tried restarting the service but still get the same error messages. This is the first time I am seeing this error. I am running SDP 7.6
Inactive customer/account
We have discontinued service for a customer. How do I mark them as inactive? I do not want to lose the history, so I'm not sure if Delete is the right way to go. How do I hide inactive customers?
granular historical reports of interface utilization in OpManager
Hi there, I've noticed that if you run a report on interface utilization over the past week the values are reported as hourly averages. over the past month you get daily averages. Is there any way to get more detail? For example 15 minute averages in the weekly report, and hourly averages in the monthly? I've already made updates under Database Maintenance, but this doesn't seem to have helped. Thanks, Andy Detailed statistics will be maintained for the last day(s). Hourly statistics will be maintained
Fail to add new monitor (windows server).
I re-installed APM in new windows server. (Let me assume this new windows server name as "aaa".) And, I tried to add new monitors(Remote windows servers), I got the error message like the attached screen shot. Those remote windows servers have been monitored with no problems before. What's the problem in my new server "aaa"? Best Regards.
custom report / type: Tabular / module: TimeSpent -> problem with column "Cost entry date"
Hi, Here's is the situation: Our technicians are obliged - while working on a request - to add info via "Add Work Log". Exept when the solution is found immediately, then the request is closed by adding the solution via the resolution tab (thus without adding an entry to "Add Work Log") When I create a report (see attach for colums and datefilter) without the column "Cost entry date", the report is ok and gives all request conform the applied filter (see attach). When I create the same report, but
Topic HTML formatting changes in version updates...
In one of the more recent versions, html formatting support for requests was added as a feature, which is very helpful. However, I have noticed that the embedded CSS in html formatted messages from outlook interfere w/ those of the helpdesk system when viewing these tickets (link color changes, etc). Also, you might want to consider adding such changes as options in future versions. I had used line breaks for formatting in request descriptions and after the update the line breaks are now stripped
7.6 Business Rule Status Closed not applying
Hi, since upgrading to 7.6, my business rules are no longer setting the request to closed. All other rules are applying, category, sub category, item, priority, urgency, etc...but the status to closed is not. I have enabled the overide request with business rules but it is still not applying, I have recreated the rule from scratch, same issue, I have also restarted the mail fetcher. I do have enabled that a request cannot be closed without a resolution or a technician assigned, but this was not an
Request overview: possible to display tasks?
Hello It could be useful to display the open tasks per request in the request overview. Is it possible to do this via a filter? Anyone else needs this feature? Marc
What are the program arguments in notification profiles ????
Hello, What arguments can be used in notification profiles ?? Marck
how can i use OP to detect VM
FYI
Error when migrate from mysql to mssql SDP.v7514
I want to change db server from mysql to mssql, so : -I installed new 7514 SDPserver -select mssql db server (MSSQL2005) -run run.bat (default DB create sucsesfull and all OK) -restore backup from old SDP server ver 7514 with mysql. So I have error when restoring: Please wait ! Restoring in Progress................... Error Tables : softwarelist 0-----------------------50------------------------100(%) ==================QUERY = INSERT INTO holidaydefinition (HOLIDAYDEFINITIONID,HOLIDAYDATE,DESCRIPTION,SITEID,ISRECURRING)
Blackberry integration of Opmanager
I remember a while back there was a discussion for having some sort of blackberry app for OpManager. I was just wondering if that is still in the roadmap or not. Thanks.
Password Manager Pro Build 6104 Released
Hi, This is to announce the release of a minor version - PMP build 6104. This build serves as a hot fix to discard scripting attacks like cross-site scripting (XSS) irrespective of the case of the scripting content. Already, all user inputs submitted in the PMP user interface are centrally validated to check for and discard harmful ones that could cause scripting attacks. However, due to the filter applying case sensitive checks to the attack strings, the situation of strings with different cases
Assigning Notification Profiles
When I assign a notification profile to a group of machines, say servers, using the wizard it over writes any specific notification profile settings I have made on individual servers. Please tell me this is not by design?
Mobile client?
Mobile Client - Does the MSP have one, or plans for one?
Problem with Email Format in ServiceDeskPlus System
Hi, Currently I got problem with Mail Format in ServiceDeskPlus, while it received the request via the email. The problem is, it show only one line when received mail that contents many line if I sent using Rich Text Format, which is my company standard format. But if I send out using HTML Format, it hasn't any problem. Did anyone know how to solved that problem?
Hide Tabs From Requesters
We have been using SD+ for the past few years internally. Shortly, we are going to make SD+ available to external partners via a web url for issue reporting. Is there a way to hide tabs from external users? I would like to hide the "Solutions" tab and info from our external user login accounts. They don't need to be able to query solutions to our internal issues over the last few years. External users will be using SD+ strictly to just report issues to our company as requesters in SD+. Currently
reopen tickets
Hi, how do I reopen a ticket as a technician? Is it a simple as changing the status from closed to open? The reason I ask is that when I did that the ticket shows as open but does not seem to have a new create date. Should it? Some guidance would be helpful. Thanks
How can I disable SSL?
We no longer will be needing SSL, so how can I disable the SSL and change the default port from 443 to 80? Thanks Jamie
Forums
It would be great if people that came here looking for support could actually find helpful replies to existing issues. Instead every single post simply has a reply to email support for a solution. VERY, VERY frustrating.
Known Issue - Applications Manager Start Up issue due to Antivirus software.
Dear Folks, Off late we have noticed that Applications Manager has been having issues while startup, If Antivirus Software is installed in the Server. The Antivirus Software causes connection blockades with the MySQL Database. Hence Applications Manager
Unable to modify Notification Template - Returns "Error Occurred"
Hi Support Team, hope you are all well, We have moved office and I wanted to update my notification templates. However when I do this in version 7007 it comes up with a popup box, error occured see attached. I don't know if this is another issue but it seems to coinside with a log entry in the serverout.txt showing this [11:03:32:788]|[12-04-2009]|[SYSOUT]|[INFO]|[34]|: [JBOSS] Engine: StandardWrapperValve[default]: Servlet.service() for servlet default threw exceptioncom.adventnet.client.ClientException:
Server Snapshot
Hi could you tell me please why not showed the data of Server Snapshot?
servicedesk doesn't start
Hi; When I open the SD+ it can't starting. "There is an error There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up." How can i resolve this? STATUS | wrapper | 2005/10/26 13:52:26 | ManageEngine ServiceDesk 4 installed. STATUS | wrapper | 2005/10/26 13:56:28 | Starting the ManageEngine ServiceDesk 4 service... STATUS | wrapper | 2005/10/26 13:56:28 | --> Wrapper Started as Service STATUS | wrapper | 2005/10/26 13:56:28 | Launching a JVM... INFO | wrapper | 2005/10/26
Billing per IP address
Hello I need to generate alerts when data transfer (download+upload) to one clinet IP address (for example 172.30.4.2) reaches 90% of maximum data transfer 2000MB. There is 100 clients like this, so I need to be notified by mail when everyone from clients reaches limit 90% fo 2000MB. Do I need only one billing plan with associated IP groups (one IP per IP group)? Or do I need 100 billing plans? Thanks for answer Mato
Mail Format problem in Serice Desk Plus
http://forums.manageengine.com/topic/problem-with-email-format-in-servicedeskplus-system
Need some advice - does SD+ suit us?
Hi, We are a small, relatively new IT company. Historically, many of our IT clients have been small SOHO sort of clients. In the last couple years we have moved into the 25+ computer companies, and recently have (potentially) now signed a government / enterprise level client in the 75-100 computer level, with significant expansion coming soon. We're running 2-4 technicians. In an attempt to be proactive, we're trying to get out ahead of the need for a ticketing / asset tracking system and have
different closing rules for different groups
Currently I am not using sites, SDplus enterprise 7.6 In our company we have 3 groups to support our users. 1. network group (managed by network dept) 2. desktop group (managed by support dept) 3. server group (managed by support dept) I would like to not include group 1 when I set request closing rules as I do not manage them and they have different processes. I do not see how this can be done so next I thought of creating a separate site. This looks like it will not work as I have to assign requesters
Problem scanning new worksation
Hi, Im having a problem while scanning a new worksation. I scan it and no errors are reported, but no changes are made in the worksation information. I can scan almost all the others worksations, and being this new machines it must be a windows problem, i follow all the indications given when a unsuccessfull scan, but no change. Any ideas? Thanks sorry for my english.
Scanning Asset Domains from across the Internet?
Just wondering if anyone knows if this is possible. Completely dropping the firewall in some locations makes it possible to connect to the AD computer, however scanning the network doesn't work... obviously this is because of the whole NAT issue, but rather than fight a ton, I thought I'd ask if there was a known solution to this... I'm assuming connecting into the local network through a VPN would be one solution... >>>Michael
7.6 Backup problem
In preparation for moving to a new server I tried to run a backup after installing 7.6 and received an error. I'm running 7.6 professional on MySQL. Text of backup attempt: C:\AdventNet\ME\ServiceDesk\bin>backupdata Starting.... Active DB Server = mysql Database connectionProp : useUnicode=true characterEncoding=UTF-8 Database started Nov 30, 2009 12:13:39 PM com.adventnet.servicedesk.server.utils.SDDataManager <i nit> INFO: rootDir :: .. Nov 30, 2009 12:13:39 PM com.adventnet.servicedesk.server.utils.SDDataManager
Notifications for On call staff
Hi, We have a rotating blackberry in a couple of departments that is used for on call support purposes. It would be nice if we could trigger an email to the blackberry for either a new request or problem that is created and not assigned to someone. It would be even better if we could trigger the alert based on a specific priority. I suppose a technician of 'on call' could be created, but that is a waste of licenses and doesn't address the priority portion of the request. Example 1: On call staff
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