mySQL Database Query - Lost Database Query Monitor Data after DB restart
Hi, i'm using a Database Query Monitor polling a count-Statement every minute on a mySQL DB. Every 6 hours the database is restartet by a scheduled task. After this restart all collected data of this counter flushes and the Chart begins to fill from scratch. Do you know what's the probleme here? Kind regards Florian Arth
No more Switch Port Mapper ??
Hello, We use OPmanager for 3 years now and had all of our servers monitored by it, all fine. Last week my boss asked me about switch monitoring in OPManager, so I told him there was a very usefull tool to see what's connected : Switch port mapper. I added a few switches for test and didnt't find the switch port mapper link under "device info" as it was few monthes ago... I have here a Professional edition, Build 8040 (and i had switch port mapper before) Can you please help ? yours Cédric
AssetScanner
I have seen on these forums that we can get a license key for AssetExplorer so we can do distributed asset scans on client networks. Now that we have purchased SDP-MSP, how do we go about getting a license key for the AssetExplorer?
Change Management For ServiceDesk Plus-MSP
Are there plans to add Change Management to ServiceDesk Plus-MSP?
Solution Notification email to technician not picking up variables.
When SD+ sends notification email to technicians it is not picking up the variables, instead it sends the following. We are on build 7602, any ides? Dear Technician, Solution : $SolutionId under $TopicName, have been modified by $LastUpdated_By and approved by $Comments_By. Title of the solution: Equestrian Centre Access Points Solution can be viewed using the link below. Please ensure you are familiar with this solution. $SolutionLink
Inaccurate approval status
The approval status will not be accurate if you send two approval notices and one person takes action, then the status changes based on that person's action. For instance, if I send approval to Joe Manager and Joe Micro-Manager... and Joe Manager immediately approves the request, then the status changs to "approved" even though Joe Micro-Manager hasn't taken any action. In this scenario, I believe the status should remain "pending" in case Joe Micro-Manager rejects it.h Please let me know if this
Embedded Username and Password in URL
HI, I want to allow users to access their ip group from an external site. Is their a way to embed the username and password in the url so we can code this into our portal? Thanks
Cisco UC500
Hello.. does Device Expert support Cisco Unified Communications devices? Thanks.
Hyperlink taking you to home page first Problem
Hi all, When somebody creates a request and then it emails me (the technician) and I click on the link at the bottom of the email it opens up the ServiceDesk home page if I haven't got this already open. It is only if I have this already open does it open up on the request. Can I set it to open up on the request straight away? Thanks Martin
windows 7
I am using service desk plus 7.5 ver and its working fine in server (Windows Server 2003) and client (Windows XP)side. But some user have windows 7 PC. In this case when user go to helpdesk sites only showing blank page. please help me about this issue
How to enable non-domain logins via database
Bit of a whoopsy. We’ve upgraded from 7514 to 7600, however before the upgrade built-in accounts were not allowed to logon (disabled in Self-Service Portal) and now domain logons are non-functional due to the need to reconfigure SSO. We attempted to rollback via an uninstall, however this failed. Rather than commence a full restore, is it possible to directly enable non-domain logins in the ServiceDesk database? Even if I do that, is there a way to retrieve or reset the password assigned to the
Turning off notifications when a request is appended
Hi, I cant find this option anywhere. Is there an option to do this? Thanks Martin
Remote Computer Scanning
Good morning - I am preparing to setup an office on a campus that cannot be connected to our WAN but I would like to have a scan done on the computers there and have that data included in our ServiceDesk Plus database. I see that there is a feature that will allow me to import data via CSV file. Does Zoho have a tool that will perform a scan and save the results to a CSV file? Alternately, do you recommend a product from someone else that would perform this same function? What I am looking into
Purchase orders with new software
Good Afternoon everyone, My question today is on Purchase Orders that contain requests for software that isn't currently in the software system in ServiceDesk. The way it seems to be set up is, if you want to order new software, you first have to manually add it to the Software section of the Assets tab in ServiceDesk as a Managed Software. I don't see the point of this. First of all, as I don't have the software yet, I'm unsure as to how that software is going to be picked up by ServiceDesk.
Roadmap on main website is VERY out of date
Could someone please update the roadmap on your main sales site (http://manageengine.com/products/support-center/roadmap.html) as it is horribly out of date (currently lists items being added in Q2 of 2009!). Cheers, Andy
netbook settings
i need help with my browser settings and internet server for my netbook made by augen
Strange window
Good afternoon. It seems has begun after any last update SD +. The problem consists in the following: At the answer to the request, the answer does not go and on the screen there is this window. It happens some times in day. If the error is not observed at the answer to the request, this window appears for a second and is closed. Picture with a window in attach. We use SD + 7.6.0 Build 7602, the error is observed on the machine of operators with Windows 7 x86.
Mobile Client Capability For ServiceDesk Plus MSP?
Will there bee Mobile Client Capability for ServiceDesk Plus MSP?
When assign a request to administrator, no email notification
Before upgrade, when I assign a request to administrator , he can receive an email. But now the administrator can't. I attached the log. Thanks for your help.
SupportCenter and ServiceDesk patches and fixes- share code?-fixed in one not the other?
ServiceDesk and SupportCenter teams I notice that an issue regarding extra blank lines logged in SupportCenter is also an issue in ServiceDesk. This has been fixed/broken/fixed many many times and is CRITICAL to the way our company looks to customers when sending emails. It appears to me, that SupportCenter is a spin off from ServiceDesk. I know this as parts in the log files refrer to servicedesk and users screens from 2006 had to be changed from the ServiceDesk incarnation to SupportCenter as
SupportCenter and ServiceDesk patches and fixes- share code?-fixed in one not the other?
ServiceDesk and SupportCenter teams I notice that an issue regarding extra blank lines logged in SupportCenter is also an issue in ServiceDesk. This has been fixed/broken/fixed many many times and is CRITICAL to the way our company looks to customers when sending emails. It appears to me, that SupportCenter is a spin off from ServiceDesk. I know this as parts in the log files refrer to servicedesk and users screens from 2006 had to be changed from the ServiceDesk incarnation to SupportCenter as
No Resolution email being sent
Hi, We have just discovered the Resolution emails are not being sent after a job has been resolved. The user is only receiving messages saying that the request has been updated. I have check the notificaton rules and the "Email User when a Request is Resolved" is active (has a tick next to it). I have now made the "Acknowledge Requester by Email when the request is closed" option active and this works. Any ideas?
Thresholds and Rearm Values
Hi, Is on the roadmap also the posibility to have a threshold based on "different". If the value is different then the threshold we can get the allarm and cleared if the value returns to written value? I have on NETAPP this situation: OID: .1.3.6.1.4.1.789.1.2.2.4 Name: NetApp Global Status Syntax: INTEGER { other ( 1 ) , unknown ( 2 ) , ok ( 3 ) , nonCritical ( 4 ) , critical ( 5 ) , nonRecoverable ( 6 ) } In this case I should setup: if different then 3 then allarm. Rearm if value
DC Agent Configuration Update Timer
Is there a way to change the interval in which the DC looks for new settings? It looks like it's 90 minutes right now. I can manually tell it to look, but that defeats the purpose.
how can i set a temperature monitor on a intel processor?
Hello. I'm so sorry if this has benn answered before, but i looked this up in the whole site and found nothing about it. I'm interested in monitoring the cpu temperature of a intel processor in a windows 2003 server. Is there a mib file that i can load in opmanager or something like that? I found some mib files in the intel webpage, but they are just for switches and stuff. Thank you.
Template Creation
Hello, How do I create a template? I have some configurations I have refined and want to be able to protect and reuse these. Cheers, James
Distribution Server & Files
Hello, When using a distribution server with Desktop Central, where do the files/installs get downloaded too? I have setup Office 2007 to download and it has installed on a PC managed by a remote site but I cannot find on the distribution server where the Office installer has been copied too. In fact, I can't find where any files have been copied too. Regards, James
Liebert MiniMate Issues
Has anyone loaded MIBS for the Liebert Minimate and get it to work? Please let me know! I have tried contacting support directly but I am getting no response now for over a week. Any reason why?
No record found for java.lang.Exception: NetBIOS and DC name cannot be null
Suddenly started having this message come up on my DC Server when I scan for machines. Anyone know what's going on or why this would be happening?
escalation best practice
Hello, say a ticket was assigned to tech 1 and there is something that needs to be performed by tech 2. Would tech 1 reassign the ticket to tech 2? Or since tech 1 is the tech assigned is there a way to assign the task within the request to tech 2 without reassigning the entire ticket? Hope that made sense. Mitch
It's urgent.....plz help
Hi all. How to generate 10 min interval scheduler report??? And when i want to take scheduler report to a particular router CPU and Memory uses only the graph come but the chart is not come in PDF and no report is generate in XLS. Please help me to find the solution of this problem. Thanks & Regards, Raju
SDP 7.6 Windows server 2003 SP1 upgrade to SP2
Hi Guys, I'm going to update from sp1 to sp2, will there be issues/problems concerning SDP on updating service packs? Thank you for the support.
Calculating Error Rate
I need to monitor the Error Rate on Alvarion subscriber units. I am currently using Cacti with a custom script to monitor these units. Here is the perl script used currently to calculate the Error Rate: #!/usr/bin/perl # Calculate Error Rate for Breeze Access II SU - Return as percent value $ip = $ARGV[0]; $cs = $ARGV[1]; $oid_trans = '.1.3.6.1.4.1.710.3.3.8.2.3.1.0'; $oid_retrans = '.1.3.6.1.4.1.710.3.3.8.2.3.15.0'; $trans = `/usr/bin/snmpget -v 1 -OQv -c $cs $ip $oid_trans`; $retrans = `/usr/bin/snmpget
Technician Roles
Hi All, I want ask if it is possible to prevent to the technicians the ability to assign the Requests to another technician without preventing it to edit the request. This is to prevent technicians the ability to assign his job to another technician, just to release from their responsability. Thank You Gjergji
How do integrate asset data with ServiceDesk Plus?
I noticed a link on the DesktopCentral site that says you can integrate DesktopCentral Assets with the SDP asset module. How do I do that? I found the Help Desk Settings icon under Admin, but it looks like it only has to do with Help Desk requests, not Assets. Thanks, Don
Support for MS SQL 2005 64 bit?
I wonder if ServiceDesk Plus Enterprise support MS SQL 2005 64 bit? rmo
Services won't start / how to install license.
Hi. We recently had a problem with Service Desk Plus where the service went in "hang." After reading through the forums on similar problems we backed up the database and reinstalled (same build). We now have two problems - firstly (the easiest problem) is how can I apply the license file when we cannot access the program. The second is that when we try to start the program it hangs or simply stops. Starting the program using the "run.bat" batch file has the following effect. It seems we should approach
IBM Blader Centre
Hi All, Anyone setup monotoring of their IBM BladeCentre, we have an H model here that I would like to setup in Opmanager to monitor. Thanks
modem stops sending SMS
Hi, I am currently on opmanager 8.22. I have a wireless multitech modem attached to my application to send sms alerts.However past one week, the modem hangs up intermittently. When i connect to the modem via hyperterminal and send an AT command and an SMS to the test mobile number it seems like some buffer is cleared and opmanagr starts to send smss again. The baud rate set for the modem is 9600 and that set on opmanager is also 9600. Could you let me know asap as this is on my production platform.
Time issue after creating a request.....
When creating a request on the helpdesk system..the time display on the system either on my local machine is not the after creating this request. How can I resolved this issue? Thank you for your help.
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