Watchguard x750e and 9.0 firmware
Does anyone have this working on a watchguard platform running the latest firmware? I'm batting 000 trying to get this software to work. I can import logs and it shows records are being imported ( these are the xml logs generated from the watchguard) Any thoughts?
Process Details
Hello, Under the PROCESS DETAILS panel in a (linux) server, when I select a process to monitor is appmanager looking for a PID or for the process name? Reason being we have a service with a PID in it's configuration, and I want appmanager to look for the PID rather than the options.
LDAP synchronization through openldap after upgrade to 7.6 not working
After upgrading to 7.6 we can no longer synchronize users with LDAP. The query looks the same as in 7.5.0 Build 7512 FAILURE :Domain Controller saved successfully. But error occurred while trying to connect with LDAP Server - Please check your inputs We have a testsystem running 7.5.0 Build 7512 and it works fine.
HowTo change the user domain name example: John?
Hi, When trying to reset or unlock an account, you need to input the username. Next to this field, there's a example: John I need to change this example to something else like: j.shefield Greetings, Ivan Pudic
Assets: Bulk Change to Server(s) fails
Hello, On 7.5.0 Build 7507 - I've scanned 80+ servers which now appear in Assets under Workstation. When I select all and chose Actions>Change as Server(s), I get a Modify Device Type Dialog with only one choice "Unknown Server". I select this and hit Save. The screen blanks and returns to Workstation with no devices having been moved. Several Questions: Is this a know error corrected by an existing hotfix? Can I tell the Asset scan to make these Servers during the initial Scan process? Where do
Refresh of x minutes clears defined filter
Original post Feb 2007 - was told this would be fixed soon See post http://forums.adventnet.com/viewtopic.php?t=34970 "If I want to look for all the calls for Customer A in all open requests I click on the small magnifying glass and type the name in the Account field and all the required calls come up fine. If I then click on one of the calls for Customer A and then go back to Requests my search/filter is reset. Even if i look at my list of filtered requests and my screen is set to refresh every
ADAudit Plus 4.0 Service Pack 4.2 released!!
Hi All, We are happy to announce the immediate availability of our latest release - ADAudit Plus 4.0 Service Pack 4.2. “Generate audit reports on archived / backed-up event data” is the highlighted feature of this release. It also has a host of other exciting features listed below, Existing Customers - take the Service Pack route to update to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html
Failed to establish connection with web server. Gracefully shutting down OpManager.
I have installed Opmanager 8.2 free edition on Ubuntu 9.10. I have recieved the error "Failed to establish connection with web server. Gracefully shutting down OpManager." read other topics but StartWebSvr.sh file not exist Anybody can help me? Regards, Mustafa
Domain fetching
I am trying to get information about a domain account that was deleted and who deleted approximately 45 days ago. I have error code 57. Fetching is not working. Can anyone ask? Cheryl
Google Maps View Alarms overlapping back-OpManager
Hy guys!! In OPPmanager tool for us that we have a team of external support and have published a tool on the web, use enough to view Google Maps. We note that the devices that alarmed problem, are behind other disposivivos that are configured with status ok. The Time Adventnet would help us greatly to study a solution to this feature of the tool.
error code 496
We are deploying MSP Support Center Plus and I have already installed my license through the UI. Now, when my server reboots, I get: Enter a proper Adventnet license file. Details: ERROR CODE 496 But there is no way to enter new licensing. Anybody have any tips or tricks? Don't feel like waiting for support. Thanks!
Problems after 7.6.0 updates
Hi, After upgrade to 7.6.0 version we have few problems... (java client upgraded to : jre 6.17) like : Scheduled report - Our report is configured to send by mail all request created at yesterday... But after the update, the scheduled report collect ALL request present in our database. !!! and after that, the report mail is not send. Manage Engine service desk plus client restart all times - We launch the client and it appear in taskbar, we trying to connect on it and the manage engine service
Unable to Delete unused Domain from scope of Management
The Scope of Management shows our Domain and another named "Workgruip". Workgruip shows as having no computers in it, but when we try to delete it, we get an error message saying that one or more of the computers in Workgriup has the Desktop Agent on it and that the program needs to be uninstalled before Workgriup can be deleted. Since we show no computers in the group we cannot uninstall the agent. How can we get rid of this non existing Domain?
OpManager Randomly Unmanages Servers
Hi All - We're having a problem with OpManger version 8025 randomly unmanaging servers and DCs. Currently we are monitoring about 160 Windows and Linux servers and periodically OpManager stops monitoring at least half. Has anybody else experienced this? Thanks.
Reports Not Working Properly
Since updating to 7.6 from 7514 the following issue has started: We have an advanced matrix report that should show time spent on requests for the week (cost entry date). However, when the report is run it seems to pick random weeks from the beginning of SD+'s existence in our organisation. When I 'edit' the report but change nothing and re-run it, the correct data is shown for the current week. Cheers John
Asset Information
What assets scan in the Audit Setting? Currently we have the Audit Settings set to Daily scan, but what all does this scan? Just workstations, or Workstations and printers?etc Also, We added additional fields in the Asset - Additional Fields, called Product Model (Pick list) and Product Location (single-line). These are primarily regarding to Printers How can we include those fields into a query that can display the % supplies remaining for each printer listed by Product Location? Currently for the
Add Approvals information to the information provided in the Request for approval.
Add Approvals information to the information provided in the Request for approval. Our General Manager and Assistant General Managers want to see who all is being requested to approve a Change. In the area that shows the ticket information we would like to add the Approvals Tab so they see who has been sent the request for approval.
Unable to select Group when creating a request
Hi, We are having an intermittent problem where the options in the Group list are not available when creating a request. Here are the steps used to recreate (does not always fail): New request Select the Group drop down - notice list is available Select the Technician drop down - notice list is available Select requester by using the + icon Select the Group drop down - list is empty Select the Technician drop down- list is empty This is being run from a Mac 10.5 using FireFox 3.5.5. We only have
Add SystemUptime
Hi, we're evaluating OPManager. This is my question/idea: it's possible to show in the "device details" a custom field containing SNMP systemuptime?
Database update
Hello my PC crashed and I didn't have the latest version of oputils running. I don't know what version I had, but I installed the latest, 5.7. When I put my database file in the c:\program files\ManageEngine\Oputils\firebird directory, the program didn't like it. How can I update my database file to get this to work? I tried multiple times to contact oputils support for this question. When will someone call back? Mark
5617 Rogue Detection Issues
It appears that the rogue detection in latest 5617 is registering multiple insrtances of the same device.... Anyone else seeing this? . 00:16:41:ED:86:CA 10.10.25.17 aut600c01.sfccmo.edu 23 Jul 2009, 10:38 AM USI 10.0.99.17 131 00:16:41:ED:86:CA 10.10.25.17 aut600c01.sfccmo.edu 23 Jul 2009, 10:38 AM USI 10.0.99.15 642 00:16:41:ED:86:CA 10.10.25.17 aut600c01.sfccmo.edu 23 Jul 2009, 10:38 AM USI 10.0.99.20 1 00:16:41:ED:86:CA 10.10.25.17 aut600c01.sfccmo.edu 23 Jul 2009, 10:38 AM USI
Replying to request creates a new request
Good Afternoon everyone, I've been unable to accurately recreate this issue to figure out what the problem is, but it does happen fairly often. A ticket will be submitted via email. A technician will reply to said ticket using the web interface. For whatever reason, the reply creates a new ticket as "RE: [ticket id]: ticket description." Merging the tickets has no affect, because when the requester then replies to the reply, it creates a new ticket "RE: [ticket id]: ticket description." If you
There is no notifications
Hi! After updating to 7.6 there is no notifications messages (for example after closing request - small window: SUCCESS: request successfully closed). While moving to 7.6 we also update java to last version (there was autoupdate).
as400 incorrect logs
Hi, I need to collect AS400 logs so I'm testing EventLog Analizer. I create the object, assigning IP, admin credential and the european date format dd/MM/yy (NOTE THIS). So, I receive some logs but there are somethings wrong: 1. I receive only logs from today at 00:00 to today at 03:11 2. I continuosly receive the same logs. Every 10 minutes logs increase of dimension but they are always the same. What can I do ? Is there some other parametes to change ? TIA
Limiting what a technician Sees
We are running SDP 7.6. I would like to limit a technician so they can only see tickets assigned to them. This needs to be done at a system level.
Group Import
I would like to import users of specific groups into Password Manager Pro but it always returns zero results? What could I be missing? User Imports work fine
Template For Sending Problem/Change Notification
When send a Problem/Change Notification, there's currently no templale. How to add such info as Problem/ChangeID on Title of those Notifications. Thanks in advance.
CSV import devices
Hi, Does anyone of you guys know how i can import devices with a csv file? What are the default field? Can someone post an example of a csv import file? grt
Products migration
The product should be assigned to another account. There are plenty of information: serial numner, passwords, history, etc. Is there a way to migrate those data, or should I simply rewrite the data?
Massive decrease in performance
For about a week after installing 7.5.0 Build 7514 we had no issues, but we have noticed increasingly slow performance. Screens will take sometimes up to five minutes to load, even with a system reboot, and daily reboots are required just to get something resembling a workable solution. The mail fetcher also intermittently malfunctions, again requiring a reboot Is there a resolution for these issues? Frankly, we're more than a bit disappointed that a "hotfix" could do this much damage.
Device Addition Request
I am wondering if you could add support for a Brocade Silkworm 200E SAN switch in Opmanager? I will attach the MIB. Thanks, Joe
Time Tracking
Is there a way that the product can automatically track time spent on a particular problem without having to enter it in manually? Unable to find that option. There is only a Add time entry which is a manual entry.
Technician's Request View - Default?
I created a custom view for a Technician that shows all requests that are not closed. When he logs in every day, the default view is "Open Requests" when he clicks on Requests for the first time. I would like it to default to the new view I created. Is there a way to have this be the default view when he logs in for the first time clicks on Requests?
Showing 3.5Mb/s sec over a T1 ???
For some reason in netflow analyzer sometimes i show over 3Mbits/s over a T1 connection, but when i do "show int s0/1" (the same interface) it shows the 5 min. average as 1.3MB's. I'm trying to figure out why its showing much more bandwidth at times than is actually going threw. Any Ideas?
Move entries from "Additional info" to "Additional Asset details"
Hi, Any suggestion how to move Workstation Asset entries from the "Additional info" -fields to "Additional Asset details"? Additional info is only available on workstations and servers. Open to any suggestion (except manually copy every entry, field by field :). We are using MS SQL 2005 Express as the database. If you wonder why, we had to import the information from the previous database, and the CSV-import only allow to use the "Workstation Additional Info" -fields. These field topics are common
Time and Date are wrong
Hello, I have a mix of Win 2003 and Win 2008 servers. The 2003 servers are being logged in EventLog Analyzer correctly however the Win 2008 servers are not. The times and dates show in Eventlog Analyzer as approx 5 hours in the future from real time. The time on the 2008 servers are correct. Any ideas?
Expand scheduler abilities to post company non-work days and work saturdays.
Expand scheduler abilities to post company non-work days and work saturdays.We would like the ability for the scheduler to show our company holidays, shutdown days and production saturdays. This would be very helpful in our scheduleing of changes and major work being done.
Upgrade to 7.6 failure
When upgrading my test environment to 7.6, I took a database snapshot from production and upgraded to 7514. When I did this, I received database null constraint errors that I got past by editing the updatemanager.bat file to ignore errors in the processorinfo, softwarelicenses and wordmap tables. This seemed to work fine. When upgrading to 7.6, the process failed with the following error: java.sql.SQLException: Invalid column name 'LICENSETYPE'. This is the same error I was getting when updating
ManageEngine ServiceDesk Plus MSP 7.5 released !
MSPs can now manage multiple clients' IT help desk from a single console using the newly launched ServiceDesk Plus MSP. "As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different help desk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements. ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent
Unnecessary information in CSV files
Hi, Most ManageEngine products include information in CSV files that isn't actual data. This impedes importing into Excel, SQL Server etc. Is it possible to enable CSV's to contain only the column names and the rows of data, and leave the report name and date ranges in the file's name? Cheers, LeRoy
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