Save Compare Reports in PDF
PDF Reports don't may save in pdf. Very useful thing for compare. But not may save and print :(
Auto login Helper
Auto login helper help file is not much help. From an earlier disscusion on RDP, id & passwords can not be sent to windows so you need to see all of the password information. To create a config file for rdp and store it on the local machine for everyone who wishes to use this feature is a poor option. If the password is changed I suppose you have to go throught the same process again. Kind of defeats the purpose of this program. Is there any way to store the .rdp file in the Db and have it be used
How to change store location for downloaded patches/updates
I am running Desktop Central 7 and noticed the default store location for downloaded updates/patches is on the C partition. I only have a few GB of free space left on my C partition on the server, and want to move the store location to another partition or network share. Is there any way to do this?
Failed uninstall of AdSelfService Plus
I installed this fine, but when I tried to to uninstall it I recieved an error at about 9%, and now the uninstallation wizard wont launch through the control panel. Any way to mannually uninstall it? Help is much appreciated.
Add Technician
I have a new technician I am needing to add. We have Active Directory Authentication and Passthrough turned on. But when I go to add this new tech, I am getting the following error: FAILURE :Login with same name already exists. Please provide different value for Login Name. Why is it doing that? I have added other users with no problem, but this particular user is not adding properly from Active Directory. Any help would be greatly appreciated.
Procedure to database downgrade
Hello, I'm looking for instructions how to downgrade db licensed as demo (enterprise) to standard edition (non-demo). Thanks, Vyacheslav
Ticketing/Asset question for everyone & servicedesk support
Hi, So I am trying to find out how other people use assets with tickets. If a tech recieves a ticket for a problem with Printer X, I assume everyone would just assign that printer as the asset in the ticket. My question is how can you track how many tickets have been opened up where that asset was referenced as the problem equipment? Is there a better way to manage equipment in tickets for running reports? Thanks! Ken
"Deleting Others Time Entry" permission is buggy
I just had a technician complain that he couldn't edit his own Work Log. I checked his roles, and after some testing, I've found that I had to enable the "Deleting Others Time Entry" permission in order for him to edit his own Work Log. Here are the problems I have with this behavior... 1.) Why didn't the tool recognize that it was his own Work Log and allow him to edit it? 2.) Now that I have granted him this access, he is likely able to edit\delete other technician's work logs. Not cool! Please
Business Rule and Case Sensitivity
Can Business Rules be set to be non-case sensitive? Try to figure out every way which a customer can capital some key words is an unfortunate way to create rules based upon subject or description... Thanks, Michael
Upgrade from 7.5 to 7.6 . can no longer see requests
We upgraded from 7.5 to 7.6 and now none of the unassigned requests will show in the main page. Recent requests will show in the sidebar, and clicking on them brings them up. So the unassigned requests are in the database, but we can no longer see them. has anyone else had this problem? We have been logging in as local administrator.
Moving installation to new partition on same server
ManageEngine ServiceDesk Plus Version 7.5.0 Build 7506 This was installed on the C:\ of a server but due to low available disk space we need to move it to a bigger partition on the same server. What is the recommended process for doing this?
Map Maker Problems in Opmanager version 8.0 build 8024
There are several problems with the Map Maker utility installed on our Opmanager Server. 1) From the Server side (Windows 2003 Standard Edition, w/ a SQL 2005 DB): We login to the Map Maker utility and add devices to a business view. Our business views currently contain 5 devices each. We have the DB Server, Web Server, Switch, and Routers. We have a very simple setup and only need to add the designated devices to each Business View. The problem is that when using the Server side Map Maker it sometimes
Asset Printers - New Scan
All, I go to Asset home, printers and new scan and then choose the domain from the drop down list and then the page refreshes and clears anything i have on the screen. It wont let me pick my domain and then click on scan. Is this an issue? Thanks Martin
Automatic Authentication Issues, Latest release and SP
are there any others having issues with authentication/passthrough of users running windows 7 or vista upon trying to log into service desk plus? We have some windows 7 users who are not auto authenticating... XP users seeem to work fine and are passed right in... but win 7 users are not. We are on latest release and service pack. Thanks
Login DC, logout Opmanager
Dear all, I have in the same server OpManager & Desktop central. I can't connect in the same time to OpManager & Desktop Central. When I sign in in Desktop Central, I'm disconnected to Opmanager. Could you help me please, Best regards,
Login Opmanager, Logout Desktop Central
Dear all, I have in the same server OpManager & Desktop central. I can't connect in the same time to OpManager & Desktop Central. When I sign in in Desktop Central, I'm disconnected to Opmanager. Could you help me please, Best regards,
Some of log messages have wrong time stamp.
Hi everybody. I have a window server 2003, run event log analyzer 6 and a linux client, run syslog-ng to forward logs to server 2k3. At the first time it run perfectly but after a while I found that there are some messages that have the time stamp approx 5 hours in the future from real time. I found a thread also has problem wit time stamp but it occur with version 5, window 2008 and all the message were affected. Any ideas about that??? Thanks
Reply button not visible
I have something weird going on.. Some client contact don not have the "reply" button when the access their request in the clientportal. They can add notes but cannot reply. Im not sure, but i think this only happens when te request is created from the clientportal, and not when you open a request that has been created by sending an email.
Auto Login Helper - Not keeping command to invoke
Trying to create an auto login helper with the below command; however, the command does not save. "C:\Program Files\VanDyke Software\SecureCRT\SecureCRT.exe" /SSH1 r-slc-<hostname> /L %DNS_NAME% /PASSWORD %PASSWORD%
Problem with scheduled report showing incorrect data
I have created a matrix report to show created requests for the current month and then scheduled it to run at 6.15 in the morning and send me the report. On checking the data it is not correct against the data in service desk when I create a custom view on requests today for example the automated report is showing 8 requests opened yesterday but when I check the data only 7 are showing. On running the scheduled report manually it is showing the correct information. How can I resolve this problem?
Cisco MDS 9124 Switches - CPU/Mem/Backplace not showing
I have both SSH and snmp set on OpManager, and can't get CPU/Mem/Backplace statistics. The CPU and mem monitor tests fail, but I can see all interfaces. Type is set to Cisco MDS Multilayer Switches. System Descrip shows the Cisco NX-OS m9100. Thanks in advance.
7.6 Mac Issue with '&' in the requester name
Hi, I believe we have found a Mac only issue with 7.6. If a requester name has an '&' in it on a Windows machine it shows as '&' but on the Mac it shows as '&'. The issue is that the system doesn't recognize '&' as being '&' and asks if you want to add a new requester on saving the request. Steps we took: new request press find requester button select requester save ticket prompted with messageOn a Windows machine the display is correct and it does not appear to be an issue. Our workaround
Variables in User Survey
Hello, could you please let us know, are there any variables available on Survey Settings page except $RequesterName and $SurveyLink? Dmitry
Too short $RCAMESSAGE?
Hi, I'm having a problem sending snmp trap data to an external script for parsing. It seems that the $RCAMESSAGE variable is too short for me and passes up to 355 characters, while my snmp trap is double at size. Here's how the snmp trap looks like: Trap received. enterpriseSpecific : Trap(v1) received from host vmgt-vc.aaa.com(172.30.20.250) at Dec 27, 2009 10:06 AM. Enterprise Oid : .1.3.6.1.4.1.6876.4.3 (.iso.org.dod.internet.private.enterprises.6876.4.3) Specific Type : 201 Trap Varbinds : Object
How to install ManageEngine applications manager as a service on linux?
I am using Ubuntu 8.04.2. Is there any documentation to install ManageEngine applications manager as a service on linux? I could not find anything useful yet.
Cisco 11503 Contain Switch
I have been unable for opmanager to see the Load balancer. Verified the SNMP configuration. It will not add the device at all.
Editing a request once it has been created.
When I have created a request and I want to change the contact name. I edit it and click save. The changes are not saved. Am I doing something wrong? Thanks LJ
Password for Admin acount
Hello, our system administrator (supportcenter) no longer works in our company. We could not contact him, and we don´t have the password to access and manage the system. Wath can we do? Thanks
OP manager could not start
when i want start op i get a error: "Failed to establish connection with web server. Gracefully shutting down OpManager." i saw http://forums.manageengine.com/topic/failed-to-establish-connection-with-web-server-gracefully-s . so i think httpd made this error. # bin/httpd -k start bin/httpd: error while loading shared libraries: libaprutil-0.so.0: cannot open shared object file: No such file or directory [root@www apache]# ldd bin/httpd linux-gate.so.1 => (0xffffe000) libaprutil-0.so.0 =>
Unable to install opManager as a linux service.
I am using Ubuntu 8.04.2. I tried following these instructions: http://support.opmanager.com/sd/AddSolution.sd?solID=1825 I reached step number 4 to find that I got the error: chkconfig: command not found. I tried to search how to download that , and found that you could do it using some rpm command. But when I tried using rpm command, it said : rpm: command not found. So then I came across this link: http://ubuntuforums.org/archive/index.php/t-20583.html where it gave the following steps to perform:
Discover full domain name
Is it possible to discover the full domain name during device discovery? I want device to be discovered as: devicename.domainname.com grt
Monitor PSU and RPSU state Cisco 7300 Router
Hi, Would some one know the OID to monitor the state of the primary and secondary PSU in a Cisco 7300 Router , the Router templates do not seem to have PSU monitoring available. Cheers,
Support SLA Base on Group
If we can measure the SLA base on the Group it will be good . In our enviroment all request or incident are escalated to group and if we can have the group as one of the criteria in the drop down list in the SLA rules will be good Thanks Kanten
Database Filters
Is there anyway to obtain a printed copy including details for database filters in use on Eventlog Analyzer 6?
New users, Automatic import from AD
Hi, Is it possible to set up an automatic import from AD for all new users? Thanks Martin
Want to add HTTP service to firewall device
I would like to add HTTP service to firewall device. I try to associate service but it can be only done for severs. I want to associate with firewall Netscreen SSG-140.
Migrate from Windows to Linux
I have a Opmanager server running on Windows. I would like to migrate this server to Opmanager for Linux. What is the best way to do this? I already tried to use BackupDB.bat on Windows en restore the backup file on Linux, but Opmanager won't start any more after this.
Why isn't mode set to "Self Service" when a user submits his own request?
When users login and submit their own request, the mode does not automatically set to "Self Service". However, emailed requests created by the system automatically set the mode to "Email". Is this a bug, an oversight or by design? I haven't upgraded to 7.6 yet (still running 7514), so perhaps this has changed...?
Some modules not working
We recentely updated to build 8025 version. Now we are facing issues like we can't see interfaces module when we go to switch. However i when go to 'Infrastructure views' and from there i try to view switches i can see which intefaces are having error etc. What issue it can be? Prateek
Best Practices
Hello, I have read the best practices guide found at the the following link: http://support.opmanager.com/sd/AddSolution.sd?solID=33037 I was wondering if there is an updated Best Practices Guide for today's machines; 64bit OS (now that it is supported) and Higher Memory(RAM)? Thanks, Mike
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