OpManager 8.3
Hello, after upgrade our OpManager from 8025 to 8030, we loose Apache from list of services, and we can't lunch Manage Engine servisec. What is Tomcat ? And how them replace it Apache ?
Notes and Work Log's when running a Report ?
Hi all, Can you add the notes and the work logs to request report at all? I can't see the option to show this. Thanks Martin
Need to rename default admin account in OpManager 8
Hi, What are the steps to rename the default admin account? This is a security hole and it would be great to close it down. Thanks, Robert Perez
The From Box when forwarding a request
Hi, When forwarding a request in the from box it says ICT HelpDesk then in brackets my email address. Can i change the email address it shows in brackets to a general one somewhere? I have looked but can't seem to find where. Thanks Martin
Sig Files for Microsoft Forefront
how often does DC download the sig files for Microsoft Forefront
ServiceDesk Plus to Database Migration to ServiceDesk Plus MSP
How do I migrate SD+ Database to the new MSP version? I have a few customers that are very interested in the MSP version, but they don't want to loose their information. Is there an easy way to do this?
query for servers
Hi We've been trying to get a report that shows us for each Disk/Filesystem for each Server and porcentage of utilization for each disk configured on AppManager, but fail to obtain it. Is it possible that you give us a MySQL Sentence to obtain this report? (Assuming that this is not a standard report). Hope to hear from you soon. Best regards,
Disable Downtime Summary Report in App Manager Free Edition
A little while ago I installed App Manager 9. During the 30 day trial period, I enabled the Downtime Summary Report. The 30 day trial period has long since passed, and now I can no longer access the section where I enable/disable the report. I wish to disable the report - how can I do this given that access to the "Enable Reports" section is not allowed in the Free Edition. Cheers, Paul
Update success?
I am currently running two ManageEngine products - ServiceDesk+ and FacilitesDesk. In the past year, I have NEVER had a successful upgrade for either product. I have had to contact MangeEngine every time I updated either product and in some cases had to send them my databases and wait for them to upgrade them so they could be installed with the latest version. I was wondering if this is a normal experience for other ManageEngine software users? Thanks!
"Top XXX" Reports Question
I'm recently new to Firewall Analyzer 6 and did a few searches on this forum and in the documentation without much success... Right now, any "Top xxx" report I view doesn't really show the Top 5/10/etc counts. It just shows all of them. For example, I look at the "Top Hosts - Sent" report and it lists all of the hosts in apparently random order. Once I click the View All link and then sort by the number of Hits, then it lists the true Top 25 Hosts - Sent. Am I missing a configuration somewhere?
no data for 3Com Switch
hi All, as i know OpManager is capable to monitor 3Com switch, but after i added the 3Com switch and which has snmp enable (i can see the blue star under OpManager), i didn't see any under CPU Utilization or Memory Utilization. pls help thx.
ADSelfService in Spanish
Hi, Are you planning to liberate ADSelfService in Spanish? If not (for the moment), at least can we change the errors messages they appear to the users; for example when they are trying to change their password and they made a mistake? Thanks for your help, Roxana
Problem with resource monitoring
I added new device (Linux machine). It works fine. But when i run Test monitor in Disk Utilization (resource monitors) i get message: The Monitor did not respond to the test request Summary Device Name 217.115.203.25 Monitor Name DiskUtilization Protocol SNMP OID .1.3.6.1.2.1.25.2.3.1.6 --- I run MibBrowser and put there this OID, it works (after i loaded HOST-RESOURCES-MIB) and i get these values: hrStorageUsed.2:998832 hrStorageUsed.3:8 hrStorageUsed.4:321115 .. I tried to increase timeout so i
[File monitor] A few strange behaviors :)
Hi, Nice SP, installation went well and all seem great, I tried the file monitor and got some weird behaviors. There is a little glitch on the "Test Monitor" function. If the monitored file does not exist, there is a javascript error that appears, line 7452, char 3, error is "Object Required". I know the file does not exists, but I expected the same popup with a red "File does not exists" instead of a javascript error :) As I wrote this message, I made some check, and a really weird thing happens...
Build 8050?
http://www.manageengine.com/products/opmanager/upgrade-packs-read-me.html Talks about Build 8050, however only service pack 8040 is available for download. We're currently on 8030 and I'm starting to get confused regarding the different service packs being released. Any clarification is greatly appreciated. Rob
Personal Password Encryption
Is there a way to delete the Option 1 selection for a user, in case he or she forgets their encryption key password? Once deleted, then allow the user to re-enter a new encryption key and then re-add their personal accounts. ****** This is a one time configuration which cannot be changed later, so make your choice carefully. Option 1: Use my encryption key and do not store it (recommended) All your passwords will be encrypted using the key supplied by you and the key will not be stored in the PMP
Can PMP reset the passwords in scheduled tasks on Windows servers?
We are looking to purchase this product and if it can reset the domain account, service and scheduled tasks it would be perfect for our environment. Any advice much appreciated.
Monitoring missing disk
Hi Support We recently had a iscsi disk that went missing from a server. We are wondering if it is possible for Opmanager to monitor a problem like this and alert us. Look forward to your advise. Thanks, Terago IT
Moving SDP to new server with MS SQL 2005 as DB
I tried to find out the procedure to migrate my existing SDP installation to a new server. I am currently using MS SQL Server 2005 as the backed DB for SDP, i would like to use the same DB Server and only move the SDP application to the new server. Please help with the instructions. Thanks
Workstation scan schedule to twice a day
We are finding that the "once a day" workstation scan schedule is not sufficient for our organization. It would be great if we could schedule two scans in a day; once in the morning and once in the evening. However, the ability to to do 2 scans at anytime in the day would be very beneficial. Can this be added?
Email User Creation
Our organization has an Active Directory that we are part of, and we mainly support the users within one OU. Due to that reason we only import our users from that OU into service desk. We do support a few other users in different locations in the directory, and they usually email their request in. When the user emails their request into SDP the software creates a “local” account for the user if they do not have one. My question is can we have SDP search through AD before it creates the “local”
Storage Setting -> Redirect last 2hr to Aggregated
What do this option?
Resolution Column
How to add resolution column while creating a customised report ?
Clear Account Manager Duplicates
I imported accounts from Salesforce, and the managers are duplicated many times over. How can I mass delete the duplicate managers? Too many to remove manually.
Disable Auto Append
The normal behaviour for SDP is to merge e-mail replies with the existing request if the appropriate information is in the subjuect line of the e-mail reply. We have two separate SDP setups, one for Helpdesk and one for Guest Relations. When Guest Relations forwards a request from their SDP to the Helpdesk SDP, the Helpdesk system appends the new request to an existing ticket (that has already been closed) instead of making a new request. I want to be able to disable this functionality. It would
Re-branding lost after upgrade
Last night, I upgraded our production server from 7514 to 7602. In doing so, it appears we've lost our re-branding. Please let me know what file(s) I need to modify in order for the Browser Task Bar ID to be changed from "ManageEngine ServiceDesk Plus" to "My Company Name". I have already edited the settings for the login page (changed login.jsp to index.htm), and the login page is back to our design... I just need to get the re-branding portion fixed. Thanks!
adding images to a purchase order / asset
Hi Is it possible to include a image file with a purchase order / asset. We have added software purchases to the purchase orders, we would like to scan the licence certificates and include it with the order for our records Thanks Paul
Issue OPManager to add monitor - process - windows services
Hello, I updated OpManager to 8040, now I cannot add a process monitor (no error message) and I cannot add a windows service, I get error message see attachement. I checked WMI, it is correctly set. Can you help me ? Best regards philippe
HTTP Status 500 - Dispatch[/Template] to method getTemplates
Hi, I'm just setting up AD manager fo ruse within our organisation and when viewing security roles that I have created I get the above error message. Any ideas what is causing this?
CSV Import issue
Hello. When i import CSV ( saved from excel) having multiple line (fields like Street) we cant import the file. It is showing error in CSV file. I opened that file in wordpad and i could see line break like this Rhea Cristian Jaen,Landmark Properties LLC,Marketing,Web Developer,"Office No. 3,Best Homes Business Centre Between 2nd & 3rd Interchange, Al Quoz Sheikh Zayed Road." Jay Rozel Endiafe,Landmark Properties LLC,Marketing,Graphic Designer/Marketing Support,"Office No. 3,Best Homes Business Centre
last real logon
How I can schedule a report to give last real logon daily. I didnt see last real logon ain the report schedule. Alain
Scheduled Reports History
Anyone know how to clear the history listing when scheduled reports have been ran in ADManager? My list is getting quite long and taking a bit of time to come up. Thanks, Sam
Scheduled Reports History
Is there a way to clear the scheduled reports history in ADManager? My list is quite long and taking a while to come up now. Thank you
Adding Member Of attribute for a user report...
Hi, Our client has asked for the inclusion of the 'Member of' column in the 'Recently logged on Users' report and also that the last 'x' days field be changed into a date range. Is this possible? If I add a new column based on the Memberof AD attribute the column does not display anything while in a group related report this is available in the list of columns and displays data. Thanks. sk
Ldap attribute for never logged on report
I want to add the description attribute to display in our never logged on report. I have added it as below but no information comes through into the report... Display Name : LDAP Name : Data Type : Unicode String Integer Boolean Large Integer Associated Reports : User Groups Computer Exchange I have also tried added without the %% marks. If i add the default field for description to the all users report it shows fine.
Assets realtime in SoM from Active Directory?
When I pulled in all the assets from all my OUs in Active Director is that all that will be in the inventory? Said differently does Desktop Central monitor that as you add and delete assets automaticlly? meorich
Discovery of new assets and removal of assets in SoM?
In the SoM if you have imported the OU's that all your PC are in when joined to the domain is it one time or does it look for adds and removals? I would like to think that you can setup a container to look for realtime numbers on your domain. -Rich
MSSQL database removed alarm
One of the database in MSSQl deleted. But Applications Manager keep show alarm about database removed. How can I remove the alarm manuelly? Even I set as clear, and it will appear the alarm after few minutes.
JVM Memory Information
hi very good your product what information I get with: View Thread Dump information
Download Application Manager 8 for Linux
Hi support team I'm doing some tests with application manager 8, but I need to install it in another server and I don't have the installers of application manager 8 for linux. Where can I download it? Thanks for your help Jairo
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