Our organization has an Active Directory that we are part of, and we mainly support the users within one OU.  Due to that reason we only import our users from that OU into service desk.  We do support a few other users in different locations in the directory, and they usually email their request in.  When the user emails their request into SDP the software creates a “local” account for the user if they do not have one.  My question is can we have SDP search through AD before it creates the “local” SDP account; so SDP can use the AD account if it exists?