Does the apm 8 or 9 support 64 bit operations system(windows 2008 or linux)??
hi : I have a question about apm that support 64 bit os. Does the apm 8 or 9 support 64 bit operating system(windows 2008 or linux)??? I have't found any informations in systme requirements .. thanks Rudy
Routing protocol reporting
Does Netflow analyzer professional 7.x support reporting for traffic on routing protocols such as ospf and eigrp? We do not see these protocols reported for interfaces running ospf. Is this data not exported in the netflow v5/v9 reports? We have tried using both v5 and v9. I assume that you can differentiate the traffic in v5 flows by the destination address of 224.0.0.5 or 224.0.0.6 (for ospf), however I do not see any netflow traffic reports destined to these multicast addresses either. Thanks
Multiple Interfaces on Interface View
I configured netflow on one port of a router and when i open up NetFlow Analyzer and looked at the rotuer it shows three interfaces that it is monitoring. All interfaces have inbound and outbound traffic. Why is three interfaces showing up when i only configured one on the router?
Migrate AD Manager Plus to new hardware
I have a server that is slowly dying and I need to migrate my AD Manager install to new hardware without losing all my settings and templates. I'm running build 4410 at the moment. 1) Is the migration possible? 2) If it is, how can it be accomplished? Thanks!
NEw vendor and Category
Currently I have a created a new monitor for a temperature alert device. I was able to create a new Type (Sensatronics) but I had to list it under a random vendor(3Com) and category (Desktop) since I don't see the option to create my own vendor and categoryu?
Contract>Enable Notification - is it possible to customize template??
When a contract expires you can have it send notification... Q: Is it possible to adjust the template used? In my case each account can have duplicate items, Support Center currently will not allow overlapping subscription times so I am forced to put the start and end date as the same day (I put in the end day of the contract in both fields to work around this short coming). For this reason I would like to remove the "from" day in the notification that is sent Example... Active From : 07-Jan-2010
After Update to SP3 and SP4,All my interfaces gone.
Hi, After update my Opmanager to SP3 and SP4, all interfaces of all my routers GONE. In DashBoard the real time traffic show normal, but all the graphs and the interfaces does not work. And I can’t add any interfaces, the button do not work. In the last days, I contact support@opmanager.com , my request ID is 4204860. See the attached files. Please, Help-me!
Report for re-opened requests
I am trying to find a way to report on requests that were re-opened. I notice in the History tab it has the line "Status changed from Resolved to Open". Is there a way to query the history for that line? Is there a better way? I don't know anything about querying SQL so I apologize and would appreciate any help.
Monitoring additional Proc, Memory & disk monitors using OpManager8
Hi We are currently using OpManager 7 & are in the process of evaluating OpManager 8 (build 8025) for Windows server monitoring. In addition to CPU, disk & memory utilization, we are trying to monitor some additional parameters like Disk Queue Length, Memory monitors (Pages per Second & Page Faults) & Processor monitors (Processor time & Idle Time). We are able to monitor CPU Utilization, Disk Utilization & Memory Utilization, however the other additional monitors mentioned above do not seem to
Escalation based on technician
We are moving to ServiceDesk Plus from TrackIt and so far are very happy, but we have one issue. We heavily used TrackIt's escalation based on technician and I can not find how to accomplish this with ServiceDesk Plus. I need to setup a rule so that if a tech does not finish a work order by it's due date their supervisor get a notification, then after 24 hours if its not resolved their supervisors director gets notified. Any suggestions? Thanks, Andy
Domain user automatically in member of field
Hi, I am user a template to create a user account. In the template we only have one field in the "Member of" which is "AGuser". When an account is created and the template above is used, in the Member of field "AGuser" is shown as well as"Domain user" is automatically entered. The "Domain user" is not in the template. Is there a setting that has to be changed? Thanks in advance, Rosanna
Email content not appearing in job requests when sent from Outlook client users
Hi everyone, We are currently experiencing an issue with job requests displaying the subject line but not the body of an email which has been sent to service desk manageengine. This only happens when the email is sent from an Outlook client (we also run lotus notes and this is fine). Has anyone experienced this before and what was the fix? Thanks
being able to edit requesters, but not technicians
I would like that a specific technician to be able to edit requesters, but not be able to edit other technicians. Can I do this? thanks!
requester see all requests
Hi, I would like that a simple requester - our director :) - to be able to see all requests but only from some specific sites. How can I do this? Thanks!
about "Rediscover Now"
Dear All, I had monitored some remote server, these servers didn't set SNMP before. Now I got the right, install and set SNMP agent in them. then I changeed the credential ticket(test passed), I hoped the addtional information(CPU, mem and HD usage) for those existing systems would be collected. But after one day, I didn't see the addtional informaiton. So I try to "Rediscover Now", I got some correct information for the server(such as Sys Desc. Type etc.). but I still can't get the information
Issue with Opmanager 8040
Since updating Opmanager to 8040 the schedule reports have stop working. This happened a while ago where the clases folder was sent to correct this problem. Please can you resolve this issue asap.
After the Upgrade of Opmanager 8 to SP4
After installing the SP4 my Domain controllers have problems with the CPU monitoring. The CPU Utilization is using the SNMP OID: AD.OS.Total.PercentProcessorTime in stead of SNMP OID: .1.3.6.1.2.1.25.3.3.1.2. That means that i always receive error because the total is around 100% and not the current 1% How can i solve this
Unable to monitor the server even WMI/SNMP
I'm testing OpManager for my company if used for network monitoring... but I'm fail to monitor the server even WMMI/SNMP... 1) Vista Server 2) XP PC (Installed OpManager 8.0) (Running in same Workgroup instead of Domain) On Vista server, I've enabled SNMP service, Setting: Logon tab - acount set on "Network Service" Trap tab - added Community "public" Security tab - added Community "public" and added XP PC IP on "Accept SNMP packets from these hosts" On XP PC, OpManger, I can monitor the Vista server
E-mail has no real text, just says adssp.xml.notification.pwd_expiry_subject
Users are getting e-mails that just say adssp.xml.notification.pwd_expiry_subject for the subject and adssp.xml.notification.pwd_expiry_body for the body. What can I do to fix this?
For input string: "unlimited"
Hi,support, I'm testing ADselfService Plus in my domain. It's EASY to use! But When I finished set-up and login as domain user in client, it display the error "For input string: "unlimited"".what is meaning and how can I do? thanks a lot! mikechang "
Is it possible to install multiple copies of the web server with only on backend database?
We would like to install a web server to present the SDP MSP user interface to our customers on thier site/network but the database to be located on a server that is on our site(for security reasons. This will need to be done for multiple customers. so a backend Database server with the SDP MSP database installed on our network and the java/web server to be in stalled on multiple sites (belongiong to customers) but able access the central database with us through a VPN. hope this is clear :)
technician admin rights
It's great that you refined technician rights. However, I would like to give a technician rights to edit requesters but cannot see contracts. Besides SDSiteAdmin (SDAdmin is out of the question) I don't find any possibility to access the "Admin" tab. i.e.: I would like that some technicians have the rights to access the "Admin" tab, but not to access "Contract" tab, for example. Thanks!
FAILURE :Execution failure in the WMI Service of workstation(Error Code - 1,261,988,301,555)
Dear all, After scanning sucessfully, I would like to update assest status by pressing scan now button but I have received one error message as below. FAILURE :Execution failure in the WMI Service of workstation Please report the problem to the system administrator, with the Error Code - 1,261,988,301,555.Thanks for hel
Unable to install into x86 folder of Windows Server 2003 64-bit machine
I attempted to install AppManager into the standard c:\Program Files (x86)\ManageEngine folder on my server but it gave me the 'non english characters' error. Why isn't () considered english? I don't like having to install the program into the 64-bit Program Files folder since it's running in 32-bit. This needs to be fixed.
Tracking non incident related tasks
Hello, I have been using servicedesk for around a month and was wondering how to effeciently track non request related items. We currently use access to track workflow but would like to use service desk to track all items (tasks, requests, etc) Can I use the task feature to generate reports to track time spent on non-request related items? Thanks
How to add a vendor e-mail reply after sendimng a PO to the coresponding PO
Hi there, i try to find a way to add an e-mail reply to a purchase order. I.e., i mail the PO and my vendor sends me an acknowledge to this order. Actually the answer appear as a request... Any ideas? Albae
OPmanager, Alerting sending SMS to ISDN Modem on USB
I have a AVM FritzCard ISDN Modem, connected to USB on the Server. I want to send SMS Alerts to this AVM-ISDN-Modem. The Modem uses Dial-Up to our SMS Provider. The USB uses no COM Port - it's a USB Port. The way to send Mail to generate a SMS uses the Internet. Internet is not the best way to send Alerts ... And i don't want to connect a GSM Phone to the Server, because is in the basement of the building with no GSM Signal there. Is there a way to config this ?
BUG on Service pack4 !!!
I install Service Pack 4 why i can not create Perfomance Monitor ?
Alarms are not clearing on their own
I have two devices that have alarms stating they are down but I have tested both within opmanager using the Ping tool and they both are active but the alarms will not clear by itself. Thanks, Joe
Upgrade OpManager to latest 8040
Dear Support, I am currently running Opmanager 7027 and would like to upgrade to the latest build# 8040. The AMS purchased initially together with Opmanager 6 license had expired. Can I continue to download and upgrade to the latest version? Does upgrading require a valid AMS? Thanks.
Host Header Name and using Port 80
Hello, I've just successfully installed the AdSelf Service application, but there is a problem with our firewall. I have to make the service accessible from outside our intranet (for field service), but I can't open any other port than TCP 80 due to security regulations in our company. Is there any chance to integrate the AdSelf Service into the Microsoft IIS (W 2003 Server running), or can I specify the TCP 80 Port for the Application and create a host header name? It is not possible to make the
I'd like to change ADSelfService theme from blue to red....
Does anyone have the theme folder (.css files) for the red theme instead of the default blue theme? I'd appreciate any assistance. Thanks, Hanif
Testing the trial but some changing passwords problems
Hi, I am just testing the ADSelfService trial version (the one that is limited for 50 users) in my dc. The domain is a Windows Server 2008, and I have no problems about reading the users from the directory, sending emails to them, creating password policies, and all the others administration tasks. My problem is that if I try to chaneg the password with a domain user, I get the following message: The password does not meet the password policy requirements. Check the minimum password length, password
browser compatiblity
I'm testing this product but I'm having major problems getting the test environment to work with anything besides internet explorer. Anyone else having this issue or any word on a fix for this?
Enrollment Notification Varables not working
to make it look less like spam, I want to have the users full name rather than username in the Enrollment Notification. But when I enter any other variable the email just goes to them with nothing in it for the name. Help says; "Supported Attributes while notifying users {"givenName", "sn", "initials", "displayName", "userPrincipalName", "sAMAccountName", "name", "mail", "distinguishedName" } " When I put in "Dear %displayName%," the email goes to them as Dear ,
Self Update ComboBox
Self Update Configure Active Directory attributes that a user can self update Question: When I select what fields users can change it only gives the user the option to write. It's possible to give them only a combobox to choose default options for the company policies? At this moment AD Self Serve is: The ComboBox I need is like these:
Disable Ping
It is possible to disable the ping in AppManager? I have several networks in my company and must of the connectivity from AppManager server to others server are available via firewall. The ping service is not allowed, is there a possibility to disable the ping? since in all my servers i'm receiving: --- 172.x.x.x ping statistics --- X packets transmitted, 0 received, 100% packet loss, time 10001ms thanks
Active Directory Import Task
Dears Is it possible to let SD import more attributes from Active Directory. Example, if we configure Custom Attribute 1 to be the Employee ID, so SD can import Employee ID from Custom Attribute 1 Thanks,
New Computer, need to import old data settings
I had to do a fresh install of Windows on my server PC here at work. I have tried installing Firewall Analyzer and get it running, until I try to copy over the old database. The first method I tried was do just copy the actual db over from the old directory. I did copy it in the proper place in the new installation. When I do this, Firewall Analyzer fails to launch after that and subsequently requiring a uninstall/reinstall to get back to the base version of it. What is the proper way to import the
Pending Report with Aging
I have this query: SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",cd.CATEGORYNAME "Category",wo.TITLE "Subject",ti.FIRST_NAME "Technician", std.STATUSNAME "Request Status", FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT
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