The issue for editing worklog or timespent ( in 7600)
When I try to edit a worklog (timespent) for other (not me) technician, the "technician" changed into "Me" (login technician) automatically. Is this a bug? or per design? (In previous build, the technician kept old technician, not changed). Please refer to following image: Berfore edit a worklog, its technician is "刘思远“, then I click "Edit" icon, in the popup dialog, the technician changed into myself (logined technician - 李贵全) automatically, not the original technician. Hope SDP can keep the original
Duplicate workstation problem
Hi, We have MANY (possibly over half) the workstations duplicated. (See attached). I cannot just delete one of them as BOTH of them have service histories that we need to keep. Is there a way that I can eiher merge the workstations or move the history from one to the other so that I can clean up the database. The big issue we are facing here is that we have run out of workstation licences because of this. I need to fix this as the licences are EXPENSIVE!
PMP on same box as OpManager
Can PMP be installed on the same server as OpManager 8? That is, will there be any conflicts between the embedded web/DB servers?
Microsoft user cals and op manager on windows servers?
We want to use windows server 2008 to run op manager. Do you know if windows user cals would be required? Are any of the objects scanned or pinged or otherwise monitored authenticating to the server? The question Microsoft will ask is: are these nodes authenticating on the windows server? Well ... are they? I have noticed others who have used microsoft servers for opmanager ... Any opinions out there?
Syslog Rules.
Hi, I'm trying to receive alarms from syslog messeges, but OP doesn't seem to be receiving the logs. I'm sending the logs from cisco switches, it is working on Eventlog Analyzer. I'm running Op in linux. Is there anything to do on the Linux OS?
Make expansions in Technician view under admin tab
Would like to see the ability to search for a specific technician within the Technician view under the Admin tab. Also the ability to add selection in the view ie. Technician additional fields, or especially what roles a technician is in. Then you could sort by that and be able to see who all has what roles ie. Administrator or Change approver.
Ability to have multipul selections in additional fields.
Need the ability to have either to be able to select multipul selections from the list in an additional field for requests and/or the ability to have check box selection like in the IT Services area. We use ServiceDesk for our ITR (Information Technology Request) Form, where end users put in for access and hardware for new users and changes to exhisting users and this would be very helpful in doing this. An example would be to have an additional field for say hardware and have a list of hardware
Using Workstation Import to update information
If I import workstation information should it update existing records? I ask as I have a batch of workstations that need their names and domain changing and at present we can't scan them to get the update automatically. I had expected that if I prepared a CSV import file with the new workstation name and old Service Tag in it the import would note that it already had a device with the same service tag and update it. What I found was 2 assets in the system with the same service tag, the old and new
Printer Supply Query
Is it possible to run a Query that can show the levels of supplies? Or perhaps to also include a limiter as to showing all below a certain level remaining?
Office Reports
Hello, im trying to make a report that will give me what office suite is installed on each pc and what license key is used. anybody able to assist? thanks, mike
Virus in ManageEngine_DesktopCentral.exe
I've downloaded the software and installed it to demo and get approval for purchase to use in our company. However there is MAJOR issue with the executable install. There is a virus in it. Can someone cleanup the software and upload a clean one, potential customer don't want to download a trojan. TrojanDownloader:HTML/Adodb.gen!A Category: Trojan Downloader Description: This program is dangerous and downloads other programs. Recommendation: Remove this software immediately. Microsoft Security Essentials
Error 1067
I am trying to start the Desktop Central 7 service and I cannot. When I try, I get an error 1067 - The process terminated unexpectedly.
Application Error: EventID: 100
In the application event log I dicovered errors with eventid: 100 and source: supportcenter. The details for one of this errors are: - System - Provider [ Name] supportcenter - EventID 100 [ Qualifiers] 0 Level 2 Task 11 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2009-11-25T08:49:39.000Z EventRecordID 33466 Channel Application Computer ComputerName Security - EventData wrapper OpenSCManager failed - Toegang geweigerd. (0x5) Could you please tell
DC Server unable to start
Hi, I am testing DC server and I am unable to loging since the server cannot start, what ports do i have to enable on my firewall to communicate with the server either localhost or remote with admin account? Carlos.
Users report very slow computers during patch updates
Hi there, I was trying a patch update on the pc's in our network and users started calling complaining of very slow PC's. Is this normal. We used to do patch updates with WSUS and no users complained of slow pc's. Thanks John
Office Reports
Hello. Currently when i try to run "Software Product Keys" Report, i only get keys for office 2003 installations. How can i make a report that will also include office 2007 versions? Thanks, Mike
First Response SLA
Under criteria, there should be an item named [ALL]... Selecting this would apply the SLA to ALL service requests regardless of the other criteria set. Without this functionality, any changes to other criteria items will require me to manually change the SLA to cover the new changes. Additionally, we should have the option to not require the resolution time, as SLAs that require expedient response time only don't necessarily require that the resolution time be set.
can you back up configuration separately from data?
I want to configure 7.6 SD+ on a test box with fake tickets. When I am done, I would like to transfer the configuration (business rules, templates, etc) to the live box with real tickets. Any way to do this?
Quicker way to mark a request as "resolved"?
We love the feature where a "resolved" ticket automatically emails the requester and asks them to close it. However, there isn't a quick "resolve" button like there is for "close". It seems you have to click edit > select "resolved" from the status field > click update request. Is there a quicker way? Jim Goings Webtrends 7.5.0 Build 7514
7.6 Mobile Client and LDAP
We are unable to login to the mobile client using LDAP authintication. It asks for a domain and the only choice is WORKGROUP.
APPMANAGER DATABASE
How to monitor the size of tables in mysql through the tool?
Edit Monitor Screen
A suggestion that I propose. When on the edit monitor screen it would be nice to know which device I am currently working on when I am editing it. It would be nice to display the device name somewhere on the page. I have included a screen mock up as a suggestion. Thanks, Joe
custom dates not included in email report
When generating a PDF version of a report for a custom time period, the date range is displayed in the report header, but when you choose to email a PDF report for a custom time period, the date range is NOT included. This makes it impossible to tell what data is represented in the report. This appears to be an oversight, since the dates do appear in the PDF you can view directly from the application.
Refresh interval on Requests Page
since the upgrade to the new hotfix, the "Refresh interval" for the administrator's "Pending Requests" page has disappeared. Is there a way to bring this back, or access it via another means? it has defaulted to a refresh of "never", which is a big issue for us as we manually assign tickets as they come in.
OpManager PLUS HTTPS - how to?
anyone have any tips or how to configure a certificate for the OpManager to publish such https: / /?
Bounce Address Tag Validation Issue
All, Can anyone shed some light on how they worked around this issue? This is with Build 7505 (not sure it matters though). We have a customer that just started using BATV, which causes their normal email addresses john.smith@domain.com to be appended to read john.smith@domain.com
Possible to see email headers within servicedesk?
We just "migrated" from our old helpdesk system to ServiceDesk this week. One of the major concerns we have is that we can't see the email headers on incoming emails and replies. Is it possible at all? We have two issues that make us want to see the headers: 1) We are troubleshooting why some requests aren't getting auto-assigned to a group, but without seeing the headers, this is difficult. 2) It would be nice to see who was cc'd on incoming requests and be able to respond to them. Jim 7.5.0 Build
Resend Request for approval in Change Module
Need the ability to resend a request for approval in the Change Module to just one cab member. Reason could be if the individule lost or accidently deleted the email request and needs it resent to be able to give approval.
Change Status change automaticly when change is approved or closed
Change Status should change automaticly when change is approved or closed versus having to go in and change the status.
SD+ 7.6 IT Services List
Hi, I noticed in SD+ 7.6 Profesional that there is a possibilty to add IT Services to a list in the Admin tab. What is the purpose of this list cause I can't figure out where it could be used? Am I missing something? Thanks. Kind regards, Waldo
Wrong character set in AD module
Look at this screenshots . I have a domain on Windows Server 2008 x64 Russian . (for Windows Server 2003 x86 Russian in another domain - the same problem). In one case (pic 1) - character set is wrong, in another case (pic 2) - correct. Build Desktop Central - 70011 installed on Windows XP SP3 Pic. 1 Admin-Scope management-add computer(s) -> Select computers Pic.2 Admin - Custom groups - Edit group
rsyslog.conf
Do you anyone know how to configure the rsyslog.conf in Fedora 11 for Eventlog Analyzer to get those logs?
Reporting
Hello, Can someone tell me how to show the report criteria on the reports, i.e. the dates and technician i have ran the report for? thanks andy
OpManager constantly stops working
Our installation of OpManager, which is a fresh install of both Server 03 and OpManager, continously stops working. This has been a problem since we starting using the product about 2 years ago, and is very frustrating when I get alerted of a problem by an end user instead of the product we paid to notify us. We are on the latest patch, except for the one that was just released. When it stops working, the server itself is functional, but I have to either restart the server or restart the services.
2008 Support
When will the AD Self Service support 2008 domains?
Is there a Netcool probe for OpManager
Hi, we want to be able to send events/traps from OpManager to Netcool Omnibus. Is there a probe to be able to achieve this?
Mib Browser - Unable to load: SNMPv2-CONF
SNMPv2-CONF mib is readily available on the i-net. So it is common enough, however I can't get this mib to load in opmanager. My goal is to create trap processors for RAMSAN.mib, one of it's dependent mibs is SNMPv2-CONF. I'm thinking the reason I can't read the traps in RAMSAN.mib, is due to being unable to parse SNMPv2-CONF ?? I'm uploading RAMSAN.mib here, can you tell me if you are able to load this into opmanager, or if you have a workaround for me. Thanks cfb
Device Template for Thread Number
Hi, we've evaluating your product. We need to monitor total "thread number". We have a thread number baseline for every our server. With another external snmp tool I know that SNMP OID is 1.3.6.1.4.1.9600.1.1.4.2.0 and I would like to configure this monitor in device template so as I can attach it on every each server. Unfortunately, from Admin / Device Template I wasn't able to create new desired monitor. It would be fine to browse MIBs making use a find tool in all mib trees by oid.... How to?
7.6 Release
Since I am being asked by my manager (over and over again), I will ask you guys again. What is the status on the 7.6 release? This is truly becoming a joke at this point guys.
Comments over SDP 7.6 beta
Users, Please use this topic to post your comments over SDP 7.6 beta. Related topic on 7.6 beta and release delay is : http://forums.manageengine.com/?ftid=49000002677413 regards, Uma.. ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
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