We are moving to ServiceDesk Plus from TrackIt and so far are very happy, but we have one issue.  We heavily used TrackIt's escalation based on technician and I can not find how to accomplish this with ServiceDesk Plus.  I need to setup a rule so that if a tech does not finish a work order by it's due date their supervisor get a notification, then after 24 hours if its not resolved their supervisors director gets notified.

Any suggestions?

Thanks,

Andy