Close Request Web Page Customization
Is it possible to customize the content on the Close Request Webpage? (I assume this is the CloseWorkOrder.jsp page.) Would like to put in a comment at the bottom that says something to the effect of: "These comments are reviewed MONTHLY. If you need additional assistance on this request please contact the Help Desk or enter a new request. Thank you! " Finding that users will input additional things that they need us to do but since we don't get notified that they have left comments (I have requested
Finding requesters by site
I want to track down all requesters who have been assigned to a site. I don't see a way to do this, am I missing something?
Need Help in generating report
Good day... We are using Manageengine desktop central for a period of time. we found some thing in the reports which is not we were expecting. The report should give the number of domain controllors in my network. consider the below example. we have 3 domain controllors and 200 work stations installed windows 2000 professional and windows xp. when i generate report for the number of domain controllors its giving me nearly 50 systems ( 3 domain controllors & 47 Windows 2000 Professionals).
custom automated reports
does anyone have a recommendation for third part professional services to assist in writing/creating custom reports with netflow? Thanks
Name resolution
Hi, I am using ELA 6 on Windows 2008 R2 64-bit. I have successfully set up an alert via email. 1. I would like to see the hostname resolved in the body of the email via DNS but I don't know where this is configured? 2. When I try to Add a New Host, the pulldown bar does not list any domain names. What do I need to do enable this feature? Thanks, Robert Perez Systems Engineer
UPS monitoring
Hi forum. How do I get OpManager to show details of my monitored UPS? (see screenshot) It's an Eaton Powerware 9305 30KVA.
HotFix 7017 Released
Users, We have released 7017 which fixes the issue 1. Upon editing a request adds a new request. This is applicable for the build from 7000 to 7016. http://bonitas.adventnet.com/servicedesk/16Jun2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_17_0.ppm (We will be updating the website links shortly). Thanks & Regards, Srikrishnan. ServiceDeskPlus
OpManager v8.4 - What's new?
Hi, Where is the changelog or what's new page for OpManager? I am not able to find it. I really want to know what features added, bug fixed, and so on. Only release notes are available and I think it is for v8.3 Thanks.
How do you delete survey results?
How do you delete survey results? I'm logged in as the administrator and I see the survey results. Version: 7.5.0 Build: 7505
SDP 7.602 - simple report the filter error
Wished to make in the simple report the filter - here such error has appeared. Message Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace java.lang.IllegalArgumentException: Illegal Capacity: -1 at java.util.ArrayList.(Unknown Source) at com.adventnet.servicedesk.reports.utils.ReportUtil.getAllReportColumnDetails(ReportUtil.java:2724) at
Netscreen route based VPN
I download 30 days test version of Firewall Analyzer. I can`t see any reports from netscreen route based VPN. Policy based VPN works normally. And also policy based Nat traffic not show on reports.
Encryption for Personal Passwords
Using the encryption key, it states that it's a One Time Configuration and cannot be changed later. My question is, can it be deleted to allow the users to create another password and to re-enter their personal accounts? Option 1: Use my encryption key and do not store it (recommended) All your passwords will be encrypted using the key supplied by you and the key will not be stored in the PMP database. To access your personal passwords you will have to supply this key every time and if you forget
8030
Hello, we have OpManager v8025 ... it's work fine ... Like service, with Apache server ... But, we upgrade to v8030, and ManageEngine disappeared from list of services ... Apache server to ... We start OpManager from batch file, like service ... but new version uses TomCat server, not apache ... How we can change settings properly ? WEB access dosn't work ... Best regards, Z
How to move EventLog Analyzer to a different machine/server
Hi all, I have a question about the EventLog Analyzer migration to a different machine: if I follow the procedure described on FAQ for MySQL database, are all filters, reports, etc migrated also or I need to redo the job again? Thank sin advance.
Site Assignment Issues
HI everyone, We just upgraded service desk to 7.5, so far so good! The remote control feature is working great as well! However, I have run into one small snag. When a PC is assigned to say, a department, you can't make the Site assignment "stick." For example, we have servers we've allocated to the "IT Department". Then we change the workstation's site field to our Corporate office, and save, but it doesn't remember it. Next time you look at the workstation, the field is blank. However, if you change
outgoing email address change not reflecting
Hi, I made changes to the outgoing email address but this is not reflecting in the emails received by my requestors. i restarted SD services but still no effect. Any help will be greatly appreciated. Thanks
Sending emails to Opmanager for control
Any chance you'll add some control over Opmanager via email? I'd like the option to suppress alarms by replying to an Opmanager email alert. Either that or the ability to access Opmanager via my Blackberry.
Supporting Modems
I am not sure why OpManager has been developed to support only a small number of modems/mobile devices. I have a Blackberry that I am trying to connect via USB. The com port has been registered in Windows, but OpManager is telling me that it is not connected properly.
'Forgot your password ?' on windowsXP logon box synched with ADSelfService ??
Hi all, In Self_service plus, is it possible to create an option on Windows Logon box (see attached) that says ' Forgotten your password ?' and on clicking takes the user to Self Service password reset website.SEE ATTACHED. This will allows users to unlock their accounts(in case of multiple wrong attempts) or expired passwords on THEIR PCs ONLY by challenge response mechanism, without even logging in (P.S : as they wont be able to loggin in because of trouble with their accounts) I have seen this
Self-Service 64bit Server Support
Looking over the system requirements it does not specifically say whether the self-service server is supported on a 64bit server. Is anyone running AD Self-Service Plus server on Windows 2003/2008 64 bit server? Is this officially supported by Zoho Corp? Thanks
ADSelfService Plus 4.4 SP 3 Released
Hi! We could not have asked for more than this: to give you the good news of an improved version of ADSelfService Plus 4.4, while wishing you a happy New Year! We wish you all a very happy and prosperous 2010, and present you an improved version of ADSelfService Plus 4.4 – the build 4430. We also take this opportunity to thank you for your feedback and suggestions, which helped us improve the product. Following features are the highlights of this release: Drag and Drop user interface customization
Support Rep Different Billing Rates, Time Entry Rate Greyed Out
In my IT Consulting business, I bill different rates to different customers and also support reps have a different cost per hour depending on type of client. I can set the billing rate for the Support Rep, but when I do a Time Entry the rate is "Greyed Out" so I cannot change it for a single time entry.
7602 - Access Mobile Client view from non PDA device
May seem a silly question but can I manipulate the URL to get the Mobile content view in FireFox or IE on the desktop PC. Just want to see what it is like and if we can use that for any other purposes. Thanks, Andy
SysEvtCol.exe keeps crashing in ELA version 6000
Hi, My sysEvtCol keeps crashing and then I stop gathering data. It's really frustrating. I have audit requirements and this forces me to go an audit all my PC's. I wish there was a a way to have it catch up if a machine is off and then turned on. I have about 80 machines half windows and half linux. Does anyone else have this issue? I am running xp with 3.25 gig of ram and nothing else running on the box. Thanks in advance
Linux SDP 7.6 Upgrade Problem
Hi there, I was trying to update my SDP 7514 to build 7600 but I get the error: No X11 DISPLAY variable was set, but this program performed an operation which requires it. - reverted to old build Our server is operating with the linux distribuition OpenSuse 11.1, we do not have installed any X interface, does the update really need it? If so the console update mode is impossible for update in Linux? Regards, - Luís Da Silva -
OpManager 8030
Is there a place where I can read what will be coming with 8030?
User is not importing from ADS
HI, i am trying to import the users from ADS. but it fail to import any user from ADS. can anyone tell me is there any configuration issue or anything else. Thanks,
New year wishes..
Hi Folks, ManageEngine OpUtils wishes everyone a Happy New Year 2010. **************************************** J Dinesh Babu Sr. Technical Consultant IP Address & Switch Port Management Software Tel : +1 925 965 9362 Email : oputils-support@manageengine.com Website : http://www.oputils.com/ Forum | Twitter | KB****************************************
Syslog viewer
Hi, I have some of installation of ELA and someone syslog viewer doesn't show any data. The log collection work correctly. In other installation I don't have this problem. Any Ideas ? Is there something to set up ? Regards.
Is there an API for the SDP MSP? if there is, where can i get the documentation for it?
Capability of segregating knowledge items
My company has clients who have their own clients. I would like to have the knowledgebase allow our clients to see one group of info and their clients see another group of info. Any suggestions?
New Year Greetings from Desktop Central
Hi Folks, Desktop Central wishes everyone a Happy, Blessed and Prosperous New Year 2010. Regards, ****************************************** R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management Solution Tel : +1 925 965 6478 Email : desktopcentral-support@manageengine.com DesktopCentral | Forum | Twitter | Blog ******************************************
How to change size of logfile when logfile's size exceed the quota 1G size?
How to change size of logfile when logfile's size exceed the quota 1G size? I use firewall Analyzer 6.00 demo,thanks
How can I view previous passwords for a resource in PMP?
Is there a way in PMP for me to see the previous passwords, or password history for any given resource. Example: If I have a Windows resource that has a password assigned to it, and I change the password, how can I see what the password was before the password changed?
Does Asset Manager 5.1 work with ServiceDesk 7.6???
Trying to get the Distributed Asset Scan working on the demos using Asset Manager 5.1 on the remote site, exporting to the .zip and importing in service desk. Service desk is simply stating: Error while importing Asset Scan with the further details of: This remote server data is not supported to import in the current central server. any thoughts? >>>Michael
exception : Illegal value
I keep getting this message exception : Illegal value when I am editing a request.
Set DB Password
Hi, is it possible to set a password for root user on mysql DB ? Bye
Docs for products
Is there any written documentation on the forum for the ManageEngine products, I don't see to locate them.. Thanks
ftp batch configuration do not work？
I tried to add the ftp task in the batch configuration, however it failed to work. This is how I operated： First I started the ftp service.then I tried to execute the task I have defined previously. Strangely I defined a tftp task exactly the way I defined the ftp task, and It works.. I paste the log file below,can someone give me a suggestion? <?xml version="1.0" encoding="ISO-8859-1"?> <ConfigResult rollbackEnabled="false" taskName="myTftp"> <DeviceResult configuration="Attempted" deviceName="myComputer">
Firewall Analyzer 6.0 - File size limit exceeded - wrapper.log
I have a demo copy of Firewall Analyzer 6.0. After about 10 hours it stopped collecting statistics from the firewall (1 Checkpoint FW with LEA connection). [/bin]# ./firewallanalyzer console Running ManageEngine Firewall Analyzer 6.0... File size limit exceeded The wrapper.log file had grown to 2GB. What is the best practice for managing these log files?
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