Move and compact mysql database
The database for the Firewall analyzer is currently 24 GB. I would like to move the DB to a second drive on the same system and compact it, if possible. What is the best way to move, or relocate, the DB? Any way to compact the DB? Thanks! Chris
OpManager 8.3 upgrade - issues
Hi, After upgrading to OpManager 8.3 I found some issues: 1. Legend/Units does not show for "number" graphs in the snapshot page. See the attached OpManager_8_3_router_snapshot.png. 2. No networks are show in Maps - Network Views after discovery of networks when starting from an empty database, but nodes are added as expected. 3. Monitoring Interval for e.g. Windows 2003 is set to 5 minutes during discovery, even if the device template has been change to 1 minute prior to the discovery. See the attached
"\r| Carriage Return in Notifications
We just upgraded to the latest SDP and switched the database to MS SQL. Everything has gone very well with one small exception: All our notification emails are now showing a "\r" at the end fo every line as below: Ticket # : 29762 \r Requester : Davidson, Karen \r Department : Information Technology Services \r \r Is there a way to clean these out? Greg
custom_style.css is not taking changes
Hi guys, I'm trying to change the look and feeling of Support Center Plus using the ../custom/style/custom_style.css. At the bottom of the file there are three options: .customheader{ width: 100%; background:url(../customimages/header_bg.gif) top right no-repeat; background-repeat: repeat; background-position: right top; } .tab_base{ background:url(../customimages/tab_bluebase.gif); } .DashboardTableColor{ background:#3466a9; } .listViewTableHeader{ /*background: url(../customimages/tableheaderr.gif)
how to set the license file
My evaluation installation expired and I have purchased the pro license. How can I set it to do the program run? Thanks
SLA limitation...
Why is the "Criteria" limited in the number of fields that can be selected? I am trying to create a default rule that applies to ALL requests; however, I am unable to because of the limitation in the number of fields available to select from. Also, why is there not the ability to assign an SLA from a business rule?
Unable to add a new Execute Program execution
Hi I created a Monitor for Weblogic server. After that configured a Alarm , for that weblogic monitor based on Heap size . After that Create a Action and tried to upload a vb script file . When i provided the path of my vb script file it is saying that The action has failed.Directory specified C:\Program Files\ManageEngine\AppManager9\working does not exist or is invalid Please let me know how to solve this issue ??
Can not fetch mail - Invalid object name 'MailProperties'
may be after migrating from MySQL to MSSQL server cant fetch mail. ServiceDesk v. 7.6.0.2 MSSQL 2005 no error in internal log. found 2 errors in serverout0.txt [10:32:57:330]|[12-29-2009]|[SYSOUT]|[INFO]|[10]|: [JBOSS] JARDeployer: Failed to add deployable jar: file:/C:/ManageEngine/ServiceDesk/server/default/tmp/deploy/tmp48955mssql-ds.xml.0java.util.zip.ZipException: error in opening zip file and [11:01:59:546]|[12-29-2009]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[17]|:
V7.6 compatibility with SQL2008
Can anyone confirm that MS SQL 2008 is a supported backend database for V7.6 please? Currently running on SQL 2005 and there is a desire to move to 2008 for another project which would be expected to take the SDP database with it. So want to be sure before commiting to the move. Thanks, Andy
Request ID append
Hi, big problem !!!! new reply from user opens new Request every time and i have to "Marge" it. as en example; User raise the ticket and Service desk create a "Request Id".User have mail send that mail CCed to two more guys. Now when other two guys do reply-all on that mail, Helpdesk again create new ticket in stand of append same ticket. can you guys help me please. Thank you very much for time. PG/-
OpManager and certificate
We publised opmanager to the outside world but now evenry time a connect i get an certificate problem. Is there a simple solutions for solving this problem? We would like to use our own certificates but i dont know how i can configure it with Apache. Can anybody help me with this please?
translate file servisedesk.xml
see attach please. how i can translate email notofication and apply changes. just save file this translated text don't work.. thanks for help.
I don't see Cpu utilization in op8 by ssh
hi i'm trying to test monitor linux servers by ssh. And i found the cpu utilization shows no response,but the disk utilization and memory utilization show correctly. When i test the certificate passed,you can see the annex. please tell me how i can do? thanks
Departmental SLA
Dear Team, Good day to you. My support environment is such that we have heavy dependencies on various departments like Customer Support, Finance, Provisioning, Logistics etc..A single ticket is passed on to various departments for their required actions. We are using the group field to assign tickets to various groups. We were wondering if we can create a report to extract all fields of a ticket along with the elapsed time for each department and the actual time for each department. This will be
CISCO HSRP
I have downloaded CISCO HSRP MIB and copied it to /MIB folder , but although I manged to get HSRP state from my CISCO 6509 using MIB browser , the custom monitor I have created using the same OID is returing an error
Change Reporting Question
I have a custom query that works fine, and shows all the CAB members against a change. Code shown below What I can't determine from the Change Diagram when I click GET, or from hunting through the database tables is where I get the CAB members approval status and any text they enter. Just the tables will do I'll sort the SQL from there if it is quickest to do that way. Thanks, Andy select CD.changeid as "Change" , title as "Title", ASD.StatusName AS "Approval Status", cr.FIRST_NAME "Requested by",
How can I confiture a technician as a requester as well (or viceversa)
SDP 7602 - Slow performance on W2K3 platform
Just gone from 7514 to 7602 and the performance of the system seems rather slow now. Platform is Windows 2003 R2 SP2, 4GB Memory, 70Gb hard drive with 30Gb free, xeon 2.4Gb Processors. Sql 2005 as the database. the JAVA process seems to be taking significant memory. Any recommendations on how to restore this to being a snappy system, short of a roll back to 7514 ( which has been tried and the full backup is refusing to bring back any requests!! ) Regards, Andy
authentication required for sending out emails
Hi, I am using SDP to send emails and when I send to a group this error comes back. Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator. #550 5.7.1 RESOLVER.RST.AuthRequired; authentication required ## Can somebody help please. I am using SDP 7.6.1 Many Thanks Martin
Netflow Analyzer 6.1 Build 6100 PDF reports graphs not looking correct
Anyone have this issue? Been using this feature for over 2 years and recently my PDF reports of interface activity (the graphs specifically) are looking goofy By that I mean, the colors that display in and out traffic are all messes up in the graph. When looking at the graph in the application, it looks fine, its just the PDF version is messed up. Any help would be appreciated. Thanks!
some SDP DB process block my SDP online (hot) backup DB process
I use SDP v 7601 on mssql I cant do my backup because my backup DB process (ID 54) (DETAIL: ()SELECT count(*) FROM AuditFailureInfo) blockin by other SDP DB process (ID 52) with that detail: "SELECT SystemInfo.WORKSTATIONID,SystemInfo.WORKSTATIONNAME,SystemInfo.MANUFACTURER,SystemInfo.MODEL,SystemInfo.SERVICETAG,SystemInfo.BIOSNAME,SystemInfo.BIOSVERSION,SystemInfo.BIOSDATE,SystemInfo.LOGGEDUSER,SystemInfo.RAMSLOTSCOUNT,SystemInfo.ISSERVER FROM SystemInfo WHERE (SystemInfo.WORKSTATIONNAME = N'{SOME
add new technician to group: technician does not receive mailnotification
Hi, I added a new technician (DMS.GLS) to an existing group, but he does not receive a mailnotification when a new SDR is assigned to the group. (other members do receive the mail) [group mailnotification.gif] I verified the technician-details (e-mail setting), which are ok [gls.gif] Deleting and re-creating the technician does not solve the problem. What could be the cause? Tomas [SD 7.5.0. - Build 7514]
phone ip addresses
is it possible to change the ip address of my pc to the ip address of a cell phone?
false alarms in the latest build 8030
Gents, I see some more false alarms in this build. I didn't have these alarms in the 8025. Do you have the similar issue ?
Deleting a Product Type
I am trying to delete a product type that I added, but when I try to delete it I get a failure notice saying that the product type is being used by a module. I have deleted all the assets in the product type. Can someone steer me in the right direction? Thanks.
Support of QoS in NetFlow Analyzer EE 6.5
Hi All, Just wanted to know if QoS is supported in NetFlow Analyzer EE 6.5 (Build 6501); we have enabled the NetFlow configurations on Cisco 2821 router (Internet Router), the data is received but we see nothing in the QoS tab. Should we perform any addition tasks for viewing the QoS. Appreciate your response. Best Regards, Kris
difference in reported traffic
im using the trial on several vlan interfaces and notice a difference in the full list of applications and then the list of involved ip addresses in a certain application. i read something on granularity but that seems unable to explain a difference between 1.6 gig and 500mb in one day. so when i check a certain application in the full list i notice in the traffic column it says 1.6gig and when i select that application i only end up with 500mb in the traffic column. any clue what is going on here?
iPhone access
Hi, Since upgrading to 7.6 of SD+, when I access it using my iPhone, it redirects to the optimised site, which is excellent - the only problem is I often want to do more than simply deal with requests from my iPhone. How can I get the iPhone to still access the full application so that I can access the other tabs (eg. Admin tab)? Thanks for any info. Bryan
SDP 7602 - InlineImages
Seems with the upgrade/fix I've carried out that the inlineimages have been disabled. Is this a common issue for all users/windows users or something specific to my implementation? Same issue on live and test environments that I can tell. How can it be fixed asap? Win2k3 R2, and SQL 2005 backend. Regards, Andy
How can i monitor the 'JVM Heap Size' of the Weblogic server
Hi , We have a .ear Application deployed in Weblogic10g . I have installed this ApplicatonsManaged software in my system and added required jars and created a New Monitor for Weblogic server . Please let me know How can i monitor the 'JVM Heap Size' of the Weblogic server as to know if any memory leaks in my Application . (Somewhere in this forum i read "Please set a threshold for the Current Heap Size attribute and based on this value you can monitor the Memory leak in Weblogic server." Please
Query Request to show which requests are using a particular department.
I would like to run a query in SDP to show which requests are using a particular department. The string in IE that I receive when I attempt to delete a department is Javascript:callDeptAjax('Edit',9004), can I run a query on DeptID = 9004 to show me which requests are using this department? If so, what would the syntax be? I would them manually edit these requests allowing me to delete the department in question. I know I could do this using an SQL editor, but it’s overkill and a query report would
API & ASP.NET
I am building C# web application for another project, and I want it to kick off (create) a service request. Has anyone done this? Example code would be appriciated.
Reading email aliases from Microsoft Exchange
We're very close to purchasing the SD+MSP product. I have a couple of outstanding issues, the most important is this: We are using an exchange 2007 server for mail. I can get SD+MSP fetching mail. That's not the problem. I know how to create email aliases in exchange for the account emails. The problem is that exchange seems to change the "to" field of incoming emails to the main email accounts address. In other words: email account = servicedesk@mycompany.com alias1 = support1@mycompany.com
Mail fetching using imap and Exchange 2003
Running 7.5.0 Build 7500. There is a bug with imap fetching and using a domain login. Everything on exchange is running fine. I enabled FULL logging on imap connecitons and I am seeing the following. Username in SD+ is set to domain\servicedesk, password is set correctly. When clicking save the following error is displayed: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password.
Monitor of Cisco2801 doesn't work
Opmanager 8 Build 8024 dicover my Cisco Router 2801 Correct! Find Interface corret! All monitor respond in MIBBrowser! CPU Memory etc... But don't display CPU, Memory , temp and interface usage! Help Please! Regards, []'s Lauri Zancanaro
SDP 7.6 Released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 7.6 SDP 7.6 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html . Existing SDP customers, can move to latest 7.6 version by applying the migration pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html Existing customers, kindly note, that upgrade to 7.6 can be done only over 7514. Customers in earlier builds can move to build 7514 by applying
How to find what module is referencing a site
Hi There, We have two sites that cannot be deleted because FAILURE :<Sitename> Site is being used by a module. Hence cannot delete it. How can i find what modules are still referencing these sites? I've removed all references between requests and assets, but i still cant delete it. Is there a way i can find out what items are referencing these? Thanks for your help
ReinitilizeDB
Hi I have run the reinitializeDB file and it has reset all my settings. is there a way to roll back to the previous state?? Thanks Ravi
Report
Hey guys, When I try to run the select statement below straight in the MS-SQL it runs Ok, but when I try to use it in the Report (from SC+) some columns doesn't shows any data. SELECT H.QUEUENAME AS Grupo, F.FIRST_NAME AS Representante, A.WORKORDERID AS Chamado, A.WORKORDERID AS Chamado2,D.NAME AS Conta, A.TITLE AS Assunto, A.DESCRIPTION AS Descrição, B.FIRST_NAME AS Contato, SUBSTRING((CONVERT(varchar(30), DATEADD(SECOND, A.COMPLETEDTIME/1000, '01/01/1970 00:00:00.000'), 112)),7,2) AS Dia, SUBSTRING((CONVERT(varchar(30),
Recent allarms in Snapshots
Hi, Since upgrading to version 8 (now in 8030) i have noticed that when I add a new device (router or switch) the interfaces seen during the discovery as down are seen as down and do not trigger an allarm. In this case I have interfaces on the switch or router which are down during discovery and i am not aware that they are down. Is this a normal behaviour? How can i re-enable the notification of these interfaces? Thanks and Very Merry Xmas! Razvan Despa
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