Authorization Manager
Is there a way to use AD Audit Plus to track changes in Authorization Manager? If not, do you have an app that will? Thanks
I Need OPMAnager Documents
Hi everyone I need OP Manager documents guide.
Helpdesk Plus Linux - WIndows Issue
Hi , I wonder if there is a posibillity to import the AD which is on Windos OS to a Helpdesk Linux Version ?! I know that is not possible direct from HELPDESK software now ... but will this be possible in the new version of Helpdesk ? I have a Debian installation of the trial ... and is it not importing the AD ... that is why I am asking !
my open or unassigned
Hi, I am looking for confirmation that the following is true: The "my open or unassigned" view excludes unassigned requests in technician groups that a user is not a member of. Thanks.
Self Service Portal Entry Page
I was wondering if we are able to change the words of "I am having issues with:" (as shown below) to something else? Many Thanks in advance. Richard
Repeated date in Date/Time popup.
I noticed that when I edit a report I made, the date popup shows the first two days of the month as 1. Anything that refreshes the popup(such as clicking the Today option or changing the month) fixes it. Minor annoyance, really, but I thought it's worth reporting.
Forgot Netflow 7 Pro password- how can I reset it?
Hello, I has been a while since I have needed to login into our Netflow server and I have forgotten the password, can this be reset or is it located soemwhere? I know the username. Thanks
Does SD+ Support Lotus Notes
Good Afternoon, Can you please advise if SD+ support Lotus Notes fro Mail Client & Notifications. If it is not supported, Why? Will it be supported in the future? Look forward to receiveing your response soon. Regards
Change "department" field of several requests
Hi, via "Request - filter" + button "edit Requests" one is able to change fields of several requests in one time. I want to change the fields "site" and "department" but only the field "site" is available... (see attach) Is there a way to add the field "department" as well? Tomas - SD 7.5.0 - Build 7514
Monitoring incoming request in DB with mode email
I want to create notification when I got new request via email in my hostmonitor program. My program can do select via ODBC in servicedesk DB. Email can be send in the night. There is worker that monitoring service (test) and dispatch in the night. So I need mysql request that return to me count of request with: -Request mode - email; -Group - NULL -Technician - NULL -Category - NULL -Status -Open; -Create time - last 7 days (I think older request I see myself); When count set to more than 0 (1,2,3
Move MYSQL Database
We currently have ServiceDesk Plus installed and running and would like to move the Mysql database to an external mysql dedicated server. Could you tell me the procces of doing this, do we have to copy the data files and do a new install and point to the new database or is there a way of moving the current data?
Backup Config on Avaya Media Gateway
When attempting to perform a backup config for an Avaya Media Gateway there is a prompt that needs to be handled that is preventing the backup from succeeding. I have attached a screen shot to illustrate the issue. Thanks, Joe
How do I load ruleset from a Cisco ASA firewall
Hi I'm evaluating the Firewall Analyzer which looks great so far. I do want to try importing the rules but not sure how to get them from the ASA firewall into the Analyzer. I've tried saving the rules to a TFTP server but when importing the AnalyZer says it's an invalid format. Any help will be appreciated.
Service Desk not picking up new emails
Hi I have had this problem with Service Desk plus where it will work for around a day or two but then it will halt and appear that it is still working, but new requests which are emailed in arn't picked up and created as new jobs. I will then have to stop the Service Desk service and start it again and then all the emails that have been sent throught the period of when SD has stopped working will all be created as new jobs as soon as the service is back up. This may have started happening when we
MySQL query - List of ticket(s) resolved within specific days.
Hi, Please help me to create a query for : 1) List of resolved ticket within 3 days 2) List of resolved ticket within 6 days I also want to manipulate the query to list ticket for specific department only. Hope you can show me example. I'm using SDP Version : 7.5.0 Build 7506 with MySQL database on SuSe. Thanking you. regards, Kyle
Error Parsing MIB:NETWORK-APPLIANCE-MIB
I'm attempting to add monitoring for NetApp FAS960, but when uploading the MIB the following error is encountered. Error parsing MIB:NETWORK-APPLIANCE-MIB Exception while loading MIB:Could not parse the file D:/Program Files/AdventNet/ME/OpManager/./mibs/NETWORK-APPLIANCE-MIB The error occured at the line no: 11272 ,column: 28. The identifier should not startswith number or special character. The line in question doesn't seem out of the ordinary to me. Could I get some assistance?
Have the ability to link a group to a category verses a technician.
We would like to see the ability to link a group to a category. As we have numerous technicians that cover a group of issues and you really dont know which technician is available to take the ticket we would rather have the ability to link a group to a category then the technicians in that group can pick up the ticket.
ability to add text to self serve log in page
How about providing space on the self serve log in page to put an announcement of current issues, etc.
Solutions - Attachments not found
I recently migrated SD+ over to a new server. Ever since I've done that, I am no longer to view attachments within Solutions. When I click on the Solutions, it says "File was not found". I added a screen shot of the error. I am able to go in to the solution and delete the old one and re-add the document but is there any other fixes to point the Solutions to where the files are. I also have no moved any of the files. Ideas?
how add new OU in AD Manager Plus
hello , how can i add new OU in AD Manager Plus and can i test it in demo how ? any body can help me ? my email : hesam.mohamadian@gmail.com
Dashboard View
Hi, I'm not able to display the dashboard view anymore. The error message is <img src="images/modify_role.gif" alt=Modify the domain details" width="17" height="12" border="0[Exception in:/jsp/homeBody.jsp] null I tried also to refresh al the domain settings but the problem persists. Many Thanks Ivan
Set default asset for a Request template (PRINTER)
Hi, Is it possible to set a default "asset\asset group" for a Request Templates? We would like to make it as easy and quick as possible to select correct problem asset. This issue comes up e.g. in printer problems. If the users (or techniccians) have to go through long menus to set the correct printer, it's not going to get done. I haven't really came up with any clear solution for handling the PRINTER requests. - Juha
Installation documentation
Hi, I wonder why is there no detailed documents available for Linux installation. OpManager is not something that works out of the box, and is a bit childish to sell a product without proper documentation. There are some step-by-step instructions available on the Internet, but nothing official. I don't get this. Is this on purpose or? Want to sell serious product? Do the damn documentation and do not let people spend days if not even months trying to figur out what and how is to be installen on SuSE
Problem with upgrade the Service Desk Plus 7.000 build 7.022 to Service Desk 7.5
When I trying upgrade the Service Desk Plus 7.000 build 7.022 to Service Desk 7.5 the upgrade failed. The attachment message appear.
Dashboard Widget Feature Request
On the Dashboard Widget for "All Interfaces Bandwidth Utilization" it would be nice to add an "Interface Bandwidth" column so when you see the receive and transmit values (which are percentages) you new what the total interface speed was. I have attached pictures of how I thought it could look like (dashboard.jpg). The value is actually on the individual interfaces property page (interface.jpg) Thanks, Joe
RDP settings
Hi, Does someone know how i can edit the RDP settings in OpManager? I now connect to for example 192.168.5.4 but i want to add a port nummer to the link. Is that posible? grt,
FWA and Microsoft IAG
Hello, Will there be plans to support Microsoft's Intelligent Access Gateway UAG (Forefront Unified Access Gateway) when it is released? This is an end-to-end solution that will attract many FWA clients and is something we are presently investigating. Regards, LeRoy
How do I capture IIS and SQL logs?
Hello, I am new to ELA. How do I capture IIS and SQL logs? thank you.
Can APM8 or APM9 support JBOSS version 5.1.0?
hi when i want to creat a jboss monitor yesterday in apm9, i get the following error message(chinese simplify) ." �能�布jbossagent.sar到JBoss�务器。请�布jbossagent.sar到JBoss�务器。寻求帮助请��排除故障。" my jboss version is 5.1.0 Today i installed apm8614 in redhat 4.7 and add jboss server,the following error message: Can you give me some suggestions? thanks rudy
remove sites.
after importing new users, new sites got added. how can they be removed. "FAILURE :Atlanta Site is being used by a module. Hence cannot delete it" what module is that, how can i find it so i can delete it. can i delete it and have the user site empty? We are using the standard free version of SDP 7.5
Cannot collect any log
Hi, i have set up EventLog Analyzer 6.0.0 32bit on Suse 9.3 (on MYSQL) I've follow step by step your Installation Instructions as the User Guide. I've added 3 Unix Hosts. The status of this Hosts is: Logging Started / Scan successfull (Green Icon) I've added a host, but EventLog Analyzer is not collecting event logs from it. I have read the User Guide to the chapter Troubleshooting Tips at the paragraph "I've added a host, but EventLog Analyzer is not collecting event logs from it" and: - The host
Monitoring MSSQL Average Lock Wait Time
Hi, We are using OPManager to monitor for Average Lock Wait Times on Microsoft SQL Server, what would be great is if we could monitor a specific type of instance value rather that the average times of all of the lock type instances together. Specifically I would like to be able to setup alerts based upon the Page (Average Lock Wait Time) value. Is there a method of acheiving this level of monitoring or is it only possible to monitor the average value of all lock wait time instances.
Link a technician to a subcategory
Hello, Is it possible to link a technician to a subcategory. Now its only possible to link a technician to a main category. Thanks, Richard
Query about closing mail and cases being automatically assigned
Hi, Just two queries.. First one is when a case is closed in service desk, (our version is 7.5.0 Build number 7508) is there any way to prevent the user from sending a mail, or what is the best way to close\resolve it without user sending a mail? When the calls are added to service desk, is there a way to set it up so calls are logged automatically to each agent? Any tips and tricks for service desk plus would be appreciated, alongside explanations of those two queries.. Cheers...
Edit Software License Asset Cost
Good Evening Everyone, We recently purchased a piece of software, but apparently the PO was entered with the incorrect amount. The PO was closed and the asset was added to the set of licenses that we have in the system. We'd like to be able to change the software license's cost in the license itself (doesn't matter so much for the PO). However, I've been unable to do so. If I click into the software and go to the Edit Software License screen, I'm able to manipulate all of the information boxes.
Assistance creating custom report for Top Requests and Requestors
Hello, I'd like to see if I can get assistance creating a custom report for the following: 1st Report: Report for listing Top Requests received by Category, Sub-Category, Item. I need to have the option to choose different time frames, i.e., sometimes I search based off of each quarter or sometimes I search based off of month or week, and so on. I typically export all data to Excel and manually review which categories have the most requests. 2nd Report: Report for listing the Top Requestors by
Build 4041
When trying to upgrade to build 4041, I get a message saying that I'm running the latest version but I'm running version 4040 Product name: AdventNet ManageEngine ADAudit Plus Product version: 4.0.0 Build no: 4040
financial report
Is it possible to generate report based on the cost of resources?
How To Speed Up ServiceDesk? (Deteriorating Speed - Maintenance required?) Help!
Hello Support, We are running ServiceDesk 7.5.0 Build 7506 (enterprise) and have noticed since we upgraded to this version we have taken a massive performance hit. We were previously on 7022 and upgraded, and it has degraded in speed and performance ever since we did. ServiceDesk has now been in place for over a year, and as such we have 26,000 call requests in the system, and our full backups are now 1.89GB in size. The system ServiceDesk is running on is a fairly average server but it does not
User Template
Is it possible to define default group membership within an AD User Template?
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