I have and SLA that assigns the response due time and the due by date based on the priority.

If a technician then changes the priority of the call based on some new information, the SLA is not reapplied so there is no new updated due by date.

eg.

Priority Normal - SLA assigns due by date for next business day

tech changes priority to low- the SLA for low priority calls should assign due by date to 3 business days

however the SLA is not re-applied. In business rules we can choose when ticket is created and or edited. Can we do this for SLA's as well?

running 7.6 enterprise with build 7601