How do we customise request page like removing level>tier1 etc field...so that support rep sees and fills limited fields..thanks
How do we customise request page like removing level>tier1 etc field...so that support rep sees and fills only limited fields..thanks
How to see list of P.O. awaiting approval?
How person can gel list of P.O. awaiting approval? There is no tap "Purchase " on the top. Is the only way to get P.O. follow each link in email?
Anonymous Login
Can I setup the helpdesk website page to allow Anonymous Login for user to create a ticket? I don't want to create a user account or import AD account to allow user to logon.
Software Assets Showing up Twice on Workstations
I have several users using Adobe Acrobat 8. What is interesting is that when I am allocating licenses to these users, I see their computer name showing up twice in the Unlicensed Installations. One user shows Adobe Acrobat 8.1.3 Standard for one entry and Adobe Acrobat 8 Standard as a second entry. I have one group for Adobe Acrobat 8 and have assigned all the minor versions to it. Is there a way to have SDP show only 1 copy of the software per machine?
build 7601
Morning - My service reports a new version, but there is no file to download?? Your site only has build 7600... thanks Pete
Sort stacked barcharts by total
Stacked barcharts are not exactly logical in their sorting. Currently they are sorted by the total of the first result, but as you are unable to choose which result type this is it's fairly useless behaviour. I'd like to see stacked barcharts arranged exactly the same way a standard barchart is.
Mobile Client
Hello, I have installed the 7.6 update and so far I'm loving it. However, we have a bit of a hodgepodge of mobile devices that our technicians use. Basically I've only been able to get the iPhones to work properly. We have a handful of Palm Pre's that will not display the website at all. The error I'm getting on the pre is Unable to Load Page Error Loading Page [115] Can you offer any insight? Thanks! --Chad
Contracts
Hi, When working with Contracts I found a very big gap in the system! I know it has been around for at while (if not forever) but I think it needs to be fixed. If a customer has two products, and therefore two contracts the system should update the contract when selecting the product. And from there change the SLA! I just went through ALL our Contracts and Customers to remove the Products so that the SLA works when receiving an e-mail. Because I had two Product, but the SLA didn’t work with that
Search Solution
Hello guys, I have made a few solutions (with public attribute) to help the contacts solve some common problems, but when the contacts search for solutions (also with the same keywords), nothing appears. Am I missing some configuration or it is a bug? There is two images bellow to show the Solution and the Search page. Thanks in advance, Marcelo Romera
Unable to Remove Technician + Java Error's on Logon
Unable to Remove Technician + Java Error's on Logon I've upgraded to 7.5 but we are getting numerous java error's on logon and i'm unable to remove a technician from the system, its removed all his detail, but he is still listed and i'm unable to add a new technician due to licensing . On logon we get error's about missing .png files we refresh and then servicedesk semi loads and then we refresh again and it loads ok. I get loading please wait (all the time) while in admin section and opening technician
How to set a report to display all service contracts expiring in next 3 months?
I would like to set a schedule report but seems the parameter like this quarter is not really helpful.
Does ServiceDesk support Single Sign On?
Does Service support Single Sign On? How can I signle sign on ServiceDesk with CAS? CAS (Central Authentication Service): http://www.jasig.org/cas
disable ssl
Hi, how to disable ssl in Opmanager 8??? OS: RedHat 7.3
Modules Link 1 pixel high...
Hi, We are having an issue with the "Modules : Netflow Modules | VoIP Monitors | WAN RTT Monitors " Links on top of the Opmanager window. The only way to click the link is to mouse over the _ of each link, which are hidden until we mouse over it. I checked in "\webclient\common\css\commonstyles.css" and changed the line .netflowStrip { filter:progid:DXImageTransform.Microsoft.AlphaImageLoader(enabled=true, sizingMethod=scale src='/webclient/common/images/bg.png'); padding-left: 10px; padding-right:
How Can We pre-Install Remote Control Agent on PC's ?
Hi there, Is there a way to pre-install the remote control agent during PC deployment ? I want to connect automatically to the remote agent on the workstation without waiting for the installation process... I'm really looking forward to find out the answers.... Thanks.
Opmanager service gone
Hi, After upgrading to 8030 the opmanager service is gone for me. I can start the application with startopmanager.bat but I really need it as a service. How can I do to readd it again? Also after the upgrade the cpu, memory and disk utilization graphs doesn´t show up. Regards Stefan
Cannot add or edit Solutions
Whenever we try to add or edit a solution, the following error comes up: FAILURE : Error while adding the Solution Details Please report the problem to the system administrator, with the Error Code - 1,260,956,035,087
Publishing Customer Portal
Has anyone had any luck publishing only the portal with isa? I have 7 published sites in isa - all went wihout a problem and work as expected from the internet. The customer portal how ever does not - 403 Error. I can publish the main interface just fine. Anybody run into this?
[File/Folder monitor] Changing the collapsed panel behavior
Hi, Tought of putting this in a new post, since they are "Categorised". As these 2 new type of monitor "Edit window" uses collapsing panels, I would be interresting, when editing, to automatically uncollapse the configured panels, not always the top one, because if I enter a monitor I didnt setup, or I setupped a long time ago, I will have to open all the panels anyway to see what's configured and what's not. If the panel has all default values, it could be closed. If not, open it so I can see
mass mailing
hi when the application is sending a large amount of mail for availability, how can I know if the problem is the tool or the network
How to enable TLS for an SMTP server?
Hi, I want to add GMail as a secondary mail server for notifications. However, GMail requires that TLS is enabled (http://mail.google.com/support/bin/answer.py?hl=en&answer=13287). Is it possible to set this up in OpManager?
Mobile version of Servicedesk Plus?
I was just curious if there's any mobile version of SD+ coming out sometime? We use Blackberry Curves, and it would be nice to be able to update a request via our BB.
"User can't change the password" not working
I'm testing out the bulk modify feature and can't seem to get working correctly. The option for "User can't change the password" doesn't seem to make the change in AD. The "Password never expires" option does work fine though. Any ideas? Thanks
Notifications
What triggers the following item under notifications? Is it the SLA? "Alert group members by Email, when a request is left unpicked in a group " Thanks chuck
Problem with application install via configuration
I am currently testing Manage Engine 7.0.0 / desktop central with a view to purchase for 200 desktops. I have successfully used the product to install sw / rollout icons / copy files and am now trying to install an msi package with the command line c:\windows\system32\msiexec.exe /i \\servername\packages\cdacl\cda_setup.msi /quiet. When I run this command from a command line on a target pc it runs, adds a shortcut to all users desktop and adds the application to add / remove programs but when
Slow performance SD 7.6 ?
Hello, If someone experience slow working SD 7.6 after upgrade?
Enhancement request
Hi everybody,Will be handy to have the following enhancements for coming version: .- Customer Portal Setting Customization and general layout: There are some options in the tool to customize the first login page a customer reaches but you cannot do much on those options. Would be great to have the possibility of using different themes or even better have a theme editor where anyone can create its own theme (The company I work for has their own branding policies but those of course are different for
Last hour is behind by 1 hour?
Hi Guys, Just downloaded the linux version of this program. I have a problem which has kind of stumped me.. Why is the program reporting the last hour wrongly, for example: On the dashboard I have last hour of data apparently From : Dec-18-09 06:08 and Dec-18-09 07:08, when in actual fact the real time here in the morning is 8:08am not 7:08am, also status also states that last netflow was recieved at 7:08am and not 8:08am, graphs also reflect this 'off by 1 hour'. The 'correct' last hour would be
Incorrect key file
After an unexpected server reboot I see in the event viewer: Dec 17 11:20:24 mysql[error] 100 D:\AdventNet\ME\NetFlow\bin\\..\mysql\bin\mysqld-nt.exe: Incorrect key file for table '.\netflow\raw_302_20091217091155.MYI'; try to repair it For more information, see Help and Support Center at http://www.mysql.com. The messages are no longer being generated so I am thinking everything is OK now. I am able to pull up netflow info OK. Just wondering if I need to still repair anything. -Debbi
Contact ability to self-close requests through portal
Hi, I'm not sure if this feature has been added since 7007 but I can't see it on the release notes or the product roadmap. It would be really helpful if contacts were able to close any requests they had access to see. This would take a lot of the manual administration tasks away from support reps and empower the users with greater functionality. Cheers, Andy
Application Upgrade to OpManager7 to Opmanager8
Hello! What are the things I have to consider when upgrading the OpManager7 application to the current release which I believe is Opmanager8? The application is currently residing in a virtual server running on Windows 2003 Server OS.
Issue with multiple ManageEngine apps running simulateously
We have SDPlus, OpManager, and NetFlow Analyzer running on the same server. From a workstation, we have random symptoms, but always the same result of not being able to have more than one of the apps open at a time. We have tried this with the following browser versions: - IE6 - IE7 - IE8 - FireFox If we have SDPlus open in a browser, then open another browser windows to launch OpManager we encounter the following issues: - OpManager - Your session had been timed out for security reasons. Please
Adding custom CLI/WMI montors for Windows versions - no data returned
Hi, I have been trying to add a custom monitor for the Windows XP device type. The monitor is using a perl script to run a command and parse the out to extract the information wanted. The script is used like this and can a hostname or ip address as input: C:\>perl teno.pl localhost -4.917 C:\> This script has been copied to the folder .../conf/application/scripts. Further I have added a section in the HostResource.xml under the Windows XP WMI monitor section: <CATEGORY ID="TENO Test" command="perl
Netflow Analyzer Professional
I havea 20 pack perpetual Netflow Analyzer Professional license with one year maintenance. I want to purchase an additional 20 pack. Do I need to purchase additional maintenance? Why?
How do you setup monitoring for MS SQL Server?
For a number of our database servers, OpManager is unable to see any of the databases contained within the server. How does OpManager "see" the databases for a given server? Is there a file with security settings? When I click on the "Select Databases to monitor" link, the resulting page is empty rather than displaying a list of databases.
7.6 - Very slow to search a workstation
It spends a long time to search a workstation after upgrade to new version. During searching, the process mysqld-nt.exe always takes about 50% cpu utilization. Before I had met this problem, but it was solved by a service pack which I can't remember. Now the problem came back... It only happens when searching a workstation, not asset, request, etc.
Eroor unpacking jar files - ADPassword Manager Plus
Hi, Attempting to install AD Password Plus on MS 2k3 Enterprise edition. As soon as the install process hits "Unpacking JAR files" it pops up "Error unpacking files". Any ideas? Thanks, mike morgan USDoC
Desktop Central - December Newsletter Sent Out
Hi, Greetings and Christmas Wishes from Desktop Central! The Desktop Central Newsletter for December 2009 is being sent out today. The newsletter has the details of the latest enhancements (build 70014) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Roles
Hello, I created a role for the technicians with all the appropriate permissions. When the technician logs in and tries to create a new ticket is throws up an error about not being within the scope. (see permissions assigned). When I log in as the adminstrator I notice that the request is in the system.
SLA widget licensing
Hi. My company has been using Opmanager for a few years , buying it on a per-year licensing subscription. We just renewed our licence for another year, and our reseller told user that our old "premium" licence was now becoming an "essential" one, which supposedly changed nothing I've just installed the new license file and I've just discovered that we no longer have acces to the SLA widgets, which we use a lot but are now only available in the much more expensive "deluxe" edition. This is very disappointing,
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