Unable to Remove Technician + Java Error's on Logon
Unable to Remove Technician + Java Error's on Logon
I've upgraded to 7.5 but we are getting numerous java error's on logon and i'm unable to remove a technician from the system, its removed all his detail, but he is still listed and i'm unable to add a new technician due to licensing .
On logon we get error's about missing .png files we refresh and then servicedesk semi loads and then we refresh again and it loads ok.
I get loading please wait (all the time) while in admin section and opening technician details.
then i get Exception document.getElementbyID ("canapproveholder") is null
also get loads of other messages which disappear before i can read them all - unable to fetch login details is part of it.
Can anyone advise on how we make sure the tomcat is working correctly or if this is DB specific.
Regards
Matthew
I've upgraded to 7.5 but we are getting numerous java error's on logon and i'm unable to remove a technician from the system, its removed all his detail, but he is still listed and i'm unable to add a new technician due to licensing .
On logon we get error's about missing .png files we refresh and then servicedesk semi loads and then we refresh again and it loads ok.
I get loading please wait (all the time) while in admin section and opening technician details.
then i get Exception document.getElementbyID ("canapproveholder") is null
also get loads of other messages which disappear before i can read them all - unable to fetch login details is part of it.
Can anyone advise on how we make sure the tomcat is working correctly or if this is DB specific.
Regards
Matthew