Multiple Active directory for one Servise desk plus server
Hi all, We are evaluating the Service desk plus , i am looking for the subjected feature. Can we have 2 or 3 windows 2003 active directory in one database of the SERVICE DESK PLUS. Looking forward for reply. Thanks'
Asset Resource Permissions
Is it possible or would it be possible to give certain users permission to only certain resource types? For example: We have IT Assets\Switches but would only like 2 technicians to be able to view and modify the assets, but the other technicians can view and modify other resource types?
Default home page and report editing
Two questions: First, I created a daily report to be emailed, then used Save Report As to create a copy. I then changed some details and the schedule for the copy and made it my weekly report. Problem is, the title (right above "generated by Admin") still shows up as Daily. As far as I can see that's not editable. Anyone know of a way to change that so I don't have to recreate the report just to edit one minor bit of info? Second, is there a way to change the default home page in ServiceDesk for
pass-through authentication not working
We have pass-through authentication enabled for SDP but its not working. We are using SDP v7513 Have tried Firefox 3+ and IE7/8
who is allowed to create PO's in Service desk plus?
I cannot get requestors in as PO creators
Using Certificate Authority (CA) approved certificates for SSL in NetFlow Analyzer Enterprise
NetFlow Analyzer Enterprise edition uses SSL for communication between collectors and central server and also for web server connectivity to central server. The product provides options for using 3rd party security certificates for SSL connectivity as many organizations prefers their own certificates approved by any certificate authority. Steps to be followed for installing certificate from Certificate Authority (CA) for NetFlow Analyzer Enterprise is given below: NOTE: The steps are for NetFlow
Storage Control Blocks
So...Tried to deploy a software package that I have deployed before without issue and this time (twice actually) I get a Failure with the reason: "The storage control blocks were destroyed." What does this mean and how does one fix it???? Thx!
Reports
I need a Top Hosts by Event Severity report for different groups. If I create a new report, the Top .... reports are not available in either custom or compliance. Eg. Network Devices - report to show Top Hosts by error severity. Desktops same report but only that group of desktops. Thanks for any help.
DFS Monitoring
Can I monitor a DFS share if I don't know the IP Address? \\Share.name\Level1\Level2 We've been allocated some space on a SAN with Quotas and I'd like to monitor it to make sure we don't exceed our allocated usage.
Sort Interfaces
Is it possible to enable sorting of interfaces on a switch vew? I would like to sort by Tx%
Is it possible to remove all from devices on maps?
I have a custom map showing 16 routers. Quite a few of these routers are located in the same cities, and the device names end up being layered on top of each other and unreadable. Is it possible to remove the device names from devices on maps and just keep the onmouseover popup? This would make the maps far cleaner and easier to intepret.
Selecting domain on login
Hi, when trying to log in to ServiceDesk Plus, there is a list of domains that the user must select from before they can login to the system. Is there any way i can either remove the list of domains or default it to our one domain
Technician bug and Servicedesk service set up
Hi, First question: I have one of my technician's account is bug, meaning that in the Technician list, he only have one account but when I try to assign a request to him in the technician drop down list, his name comes out twice. Second question: I just updated our servicedesk plus to 7514 build. After the update and restarting it twice, the servicedesk plus service doesn't turn on it self. I basically need to log in and run the "run.bat" in the bin folder. Is there a set up that I can do so I don't
Print preview custom
Is there a way to print a job sheet excluding or shrinking (like version 6) the conversation (email correspondence)? The purpose is to fit it in one page. Thanks
Allow only single active network connection
Hey everyone, i am currently evaluating desktop patch management solution and i was wondering if it also had cababilities to block more than 1 active network connections from working. Is this possible?
Showing maps without beeing logged in
Hello! Is there a possibility to show a map on an external html site without logging the user in? Kind regards, Mok
opmanager 7 redhat 4.7
Hi anyone having problem monitoring redhat 4.7 server via snmp. I have to keep going into the server in opmanager and reconnect via Credential Details. works for sometime then stops. thanks Kevin
Multiple Dependencies
Hi! I've added some dependencies to my managed devices. It would be very nice if I could set more than only one dependency. For example I could give one server (with two ports) three settings. One for each port (connected switches) and another one for the connected UPS. So the device wouldn't come up with an error if any of the ohter ones, which are set in dependencies, raise an error. Is it possible to realise that in your further hotfixes? Kind regards, Mok
SMS Options X64
Opmanager 8024 Windows 2008 R2, what SMS phone options has anyone tested on this x64 system.
Monitor via a batch script?
I have a device that cannot be monitored via SNMP, however, there are a few things I can get via various windows batch files that would be useful to monitor. Is it possible to add a batch file as a monitor? For example, one of the batch files would return a single integer as a representation of available capacity, and we would like to be able to trend that data.
Bandwith used by each URL
Hello, I'd like to know how much bandwith my users are using when sufing the web. The problem is that the "Top URLs Allowed" report always shows 0 as the bandwith used. I can see the Hits but not the bytes. I'm using FirewallAnalyzer 6 and a Fortigate 80c with HA. thanks! Top URLs List of URLs to which 9lq8l0j.helios.local sent higher volume of data Url Hits Bytes Rcvd (MB) % Bytes Rcvd mail.google.com/ 35 0 liveupdate.symantecliveupdate.com/minitri.flg 1 0 liveupdate.symantecliveupdate.com/norton$20wmi$20master$20patch_0.1_spanish_livetri.zip
Performance Improvements in Release 9
What performance improvements have been made in Release 9 ?
Cannot upgrade from 6012 to 7000
Hi, When attempting to upgrade from 6012 - 7000, as per instructions here: http://www.manageengine.com/products/service-desk/migration-sequence.html the following error occurs: INFO: Problem during installation of patch java.sql.SQLException: Invalid object name 'WorkstationModelType'. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.j ava:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224)
Adding site name in notification rules template
Hello Under the Helpdesk notification rules - customised template, is there a way you can add the [SITE] in the choose content variable database? thanks
WMI Monitor Issues
When trying to monitor CPU, Memory, and Disk Utilization using WMI It fails to get results. When performing the test I noticed that it looks like there is a bad path when trying to run the scripts. Opmanager is looking in the directory "/conf/applications/scripts" when the directory is named "/conf/application/scripts". I have attached screenshots for reference. ActualLocation.jpg is the windows explorer view of the file system. WrongLocation.jpg is the test on CPU Monitor. WrongLocation2.jpg is
Generating Alerts
We have a lot of Opmanager alerts for certain servers, routers, switches, networks, etc that send out an email to an alert distribution group when one device/system goes down. What we would like to do is to create a kind of master alert that would watch say 3 different devices and then send out an email to an escalation distribution group if only if all 3 go down . I'm not sure if this is clear, but let me know if you have any questions. I'm looking to see if this is possible?
Importing data from Old helpdesk system
I've written a SQL script to import data from our old helpdesk system into Service Desk. Whilst it has imported and I can see the data, however when I try to amend it the changes will not hold. I've based my import script on the ER Diagram provided within the Service Desk. Has any else experianced this? Is there a solution? Kind Regards Richard
Problem while importing the assets
Problem while importing the assets : Already a row with the same set of primary keys found in this object, this row already exists in this dataobject [MemoryInfo, ResourceState, ProcessorInfo, PortInfo, DriveInfo, PhysicalDriveInfo, ComponentDefinition, UsbInfo, MonitorInfo] Import from zip
Cannot delete a domain
FAILURE :Issue while deleting the domains. Please report the problem to the system administrator, with the Error Code - 1,257,274,836,493.
Add Categories in Scanned Software
We would like to add some new Categories in the Scanned Software by ourselves. Now there are 9 choices (Database, Development etc. etc.) Is this possible in a later version ?
Category query report
Can you help me with a query that will list all the categories, subcategories and items, it should be sorted like the example below. Software Office outlook word excel powerpoint Network Lan Switch router Kind regards Stefan
I can't believe the authentication can't be changed again!
Sorry, I have another trouble with AppManager... After change database from MSSQL to MySQL, things look well. While I created a monitor for Active Directory, I use an account which called labadm@lab.org, the status and information could be returned correctly. After the success, I try to add an account for monitoring AD, called labsys (a member of Domain Admins), where the trouble is! I can't use the labsys to monitor the same object, while I changing the authentication of the monitor, AppManager
Customizing request form
I'm trying to customize the request form by adding one single line field containing the product serial number (visible to the customer) two multi-line additional fields containing other request's stuff (invisible to the customer) --------------------------------------------------------- For the first field, I'd like to start a procedure to check the serial number as soon as enterer by the customer by comparing it with our products DB and eventually reject the request. Is that possible? How? I'd
PDF report customization
Hello I think this topic can be helpful for other people. I've been asked to customize the PDF report front page, in order to display company logo and such. I think that other page elements can be customized. Where can I find the related templates? Thanks for your help Regards stefano
Scheduled Reports Issue
I have set up a couple of alert summary reports (monthly and ytd) for 2 different monitoring groups that are supposed to go out the first of each month, but didn't run. The logs show the error: 1 Aug 2009 07:00:07:393 java.io.FileNotFoundException: D:\Program Files\AdventNet\ME\AppManager8\Reports\MAD1\SOX Monthly Alert Summary_2009-August-1_7_0\SOX_LastMonth_EventReport.pdf (The system cannot find the path specified) I tried changing it to a daily to test it and same thing. I recreated it and
netflow traffic
Hello, i have a question: how can i find out how much traffic is generated by netflow packets only ? i have some poor links and i need to optimize network architecture so that i do not cause congestion etc TIA, Raymond
Everything is OK but Report...
I'm very satisfied with AppManager, but I found there seem be some trouble while using Report. I've set the Scheduled Report, but it didn't mail anything to us. I've tried the action, and it ran well. What I should check to make the Scheduled Report going right way? Thanks^_^
Displaying user email address within request
Hello Is there a way of displaying the user email address field when they submit a request through? I am not sure how to set this up in the request template. thanks
sql query tool
Running SD plus latest build on windows. Using mysql I want to try to use an sql query tool to help be build queries. It is asking for port, and password (for user root). Where would I find this information?
Monitor COM+ posible?
Its posible monitor COM+ applications?
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