No Data Available
I'm on the latest build (4042). I have success/failure auditing on my win2003 DCs. But I still cannot see any data for Logon Failures. Logon Failures - Error code does show failure types but I cannot run a Logon Failure report...
Config File Manger
I am having issues with pulling down the configs off my cisco routers. I have the config-copy and config snmp set on the router. I can see the tftp server accessing the device and the file but it still pulls down nothing. Any information would be greatly appreciated.
An Error Occured
I have downloaded the latest version OpUtils 5.6 and installed it, but failed to get it started: If I try to Add a router, I always get " An error occured" If I try to Add a subnet, I also get the same error: " An Error Occured", and I have emailed the diagnostic log to the support address offered by the error handler. Do I need to do certaing preparations, prerequisite befor installing/running OpUtils.
Netflow 7 - 3 interfaces - license limitation
I was using netflow v5 (free) with my 857 router which managed 2 interfaces: bvi1 and vlan 1. When we got a new ISP, I replaced the 857 with an Cisco 877 and upgraded to netflow V7. It now monitors BVI1; Dialer0 and Virtual Interface2. BVI1 logs both in and out traffic Dialer0 does only in Virtual Interface does only out Due to budget and license constraints I only want to monitor 2 interfaces, like I always have, BVI1 and Dialer0. I anticipate a problem when the “trial” expires for the
7.6 No Techs showing to assign tickets to...
Hello, After upgrading to 7.6 I am unable to assign tickets to techs. When I select the 'Technician' drop down box it is empty. If I try to change the 'Site' the requester is in (which should then change which techs are available for me to assign to the ticket) I still have no techs shown in the Technician field and also recieve the attached IE error- Note: I have tried this from multiple computers.
Vista Sound Issues
Hi, I encountered an issue when trying to enable the 'sound alarm' with Vista. All sound drives are installed on the machine but Opmanager would not play the sound. However when I tested Opmanager on Windows XP, the sound played just fine. Is this a bug or maybe there is a patch? Regards Andrea
Requesters adding Attachments to existing requests
Hey Guys Just wondering if there was a way for Requesters to add attachments to existing Requests. At the moment I need to get them to email me the required Attachment and then edit and attach the document. It would be so much easier if the requester could do it them selves. any help would be much appreciated
Issue with multiple ManageEngine apps running simultaneously
We have SDPlus, OpManager, and NetFlow Analyzer running on the same server. From a workstation, we have random symptoms, but always the same result of not being able to have more than one of the apps open at a time. We have tried this with the following browser versions: - IE6 - IE7 - IE8 - FireFox If we have SDPlus open in a browser, then open another browser windows to launch OpManager we encounter the following issues: - OpManager - Your session had been timed out for security reasons. Please
FAILURE: There was an error trying to delete the task of preventive maintenance
FAILURE: There was an error trying to delete the task of preventive maintenance 1 Please report the problem to the administrator of the system, including the error code - 1,260,902,803,528.
Review Function in ServiceDesk
Hi, I would like to know if there is a send to review function in ServiceDesk. For instance, when a technician has accomplished the task or request we would like one of our staff or management to review the accomplished/completed task and having the other staff or management to verify that the ticket can be closed out. Thanks,
Rebranding Opmanager
Hi there, I've attempted to rebrand OpManager, but the title bar doesn't change. Is there something else I have to do after clicking Submit? Thanks, Andy I'm running build 8025 CompanyName : ProductName :
List of Issues that gets addressed in upcoming 7601 hotfix releases
Dear Users, Following are the list of issues that is getting addressed in the upcoming hotfix upgrade which is scheduled to release tentatively by early next week.Issues fixed in this Service Pack 1. SD-24232 : While saving the "Pass-through" authentication settings, we will try to create a Computer Account in the Active Directory based on the configurations. Currently if the Computer Account creation is through we will add the configured information into our database. Now it is modified in such
Eventlog Analyzer 6 error on server 2008 32bit
Livello Data e ora Origine ID evento Categoria attività Errore 16/12/2009 5.13.38 Application Error 1000 (100) Applicazione che ha generato l'errore SysEvtCol.exe, versione 0.0.0.0, timestamp 0x4b1df01f, modulo che ha generato l'errore ntdll.dll, versione 6.0.6002.18005, timestamp 0x49e03821, codice eccezione 0xc0000005, offset errore 0x00067580, ID processo 0x1b1c, data e ora di avvio dell'applicazione 0x01ca7e06077672bf.
Contact information in business view
I think it is a good idea to implement contact information in a business view. It is not possible at this moment i supose? Grt
NetFlow Analyzer Professional / Plus supports MicroSoft SQL server!
Hi We are happy to announce that NetFlow Analyzer now supports MicroSoft SQL server database. You can download, if you want to install afresh, from here. OR If you are using a previous build (less than 7600), you can apply the service pack and upgrade. Once you are on the latest build, which is 7600, you can follow one of the following: Steps on: Configuring MicroSoft SQL - For a new start with no data or configurations Migrating to MicroSoft SQL - For existing users who want their configurations
License issue for Professional Plus.
We had NetFlow Analyzer Professional without date restrictions. Last year we purchased upgrade to Professional plus and we received license which is now expired. When we were buying upgrade, nobody mentioned that Plus licence is time based - we probably would not go for the upgrade in that case. How we can get Plus functionality back?
Software Installation Configuration Problem
I am currently testing Manage Engine 7.0.0 / desktop central with a view to purchase for 200 desktops. I have successfully used the product to install sw / rollout icons / copy files and am now trying to install an msi package with the command line c:\windows\system32\msiexec.exe /i \\servername\packages\cdacl\cda_setup.msi /quiet. When I run this command from a command line on a target pc it runs, adds a shortcut to all users desktop and adds the application to add / remove programs but when I
Email request date
Anyway to see when the email request was sent not when the request is created in SDP? I am on 7.6.0. Raphael
Node licenses
Nodes are listed as covering assests, but is that only scanned assets, or is that all assests both scanned and manually entered? If the later is there a way to get a full listing of every single asset?
http://forums.manageengine.com/#NewTopic
Hi! I am using the free version of SD7.6 and I enabled SSO. However, now I cannot login as the local technician account. (administrator). Without access to the local account - I am unable to use this product. Thanks! ~Namaste'
Configuring OpManager to use ServiceDesk Plus
I'm trying to configure OpManager to access ServiceDesk Plus, both for logging tickets and asset information. First I setup an account called OpManager on the domain and allocate it a password. I then do an AD import in SDP to get this account and elevate it to technician status assigning it the SDAsset role along with SDGuest. Now in OpManager I enter the server name and the port 443, import the SSL certificate, enter the username domain\opmanager and paste the password into the password field.
Error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password.
Hello! I am hoping that you can help me, I am trying to set up ME SD+, but I am getting the error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password. My details all appear ok! It is set to POP and port 110. You're help would be most appreciated!!! Kind Regards, Dayna
Issue with alerts that do not clear after 8025
Hi i have issue after installing 8025 patch. My Opmanager seems to stop poll and have alerts not cleard. also i tried to open issue with support and i receive this error after login. Please report the problem to the system administrator, with the Error Code - 1,260,871,185,202 Regards Gabriel Kiriakou EFG Eurobank
Technician drop down list is blank
I have a problem after upgrading to version 7600. A request comes in via email. I can assign a technician from the Assign menu item. If I edit the reuest, the technician will be blank. If I click on that field the technician drop down is empty. What is going on? How do I fix? --Patrick
Email Notification Error
Hi everyone, We're running OpManager 8025 and have run into an issue with email notifications. We have offices overseas on other domains and it seems OpManager can't notify anyone outside it's own domain as far as email goes. Here's an example: OpManager system is on Domain1.com. Notifications work emailing technicians, like Technician@Domain1.com We monitor devices outside of this domain , so we'll say Domain2.com. We also created a separate notification profile to email technicians on that domain,
Services mixing & limit admin user
Hello, when i add a service sometimes it is shown on another monitor. Monitored services are changing their operating system. Can i limit users to open 1 session. Someusers opening multiple session. I guess mixing problem occurs because of that.
login cache
We are trying to re-assign all users to their pc's due to a lot of moves/changes. Is there anyway of clearing the cached logins from previous scans.. (we run the scan in our login script)..
Opmanager downtime scheduler feature request
Would it be possible to have a Start Time of "Now" when creating a downtime schedule? Either that or be able to pick the start time down to the minute. Not a critical feature, but nice to have. Thanks, Andy
Closing a ticket from a template
I have a template that when used, closes the ticket when it is submitted. Is there anyway to have a set user for that ticket that all regular users could use or could not change?
Changing approval link
Hello, I need to change the approval link to display FQDN of the service desk website so users in other domains can access the site. What tabe is this information listed on?
Modifying product type generates "HTTP status 500-"
some of our printers were classified as workstations as during a recent scan. when I try to modify the product type I get a HTTP status 500- box pop up with a bunch of information on it. I have uploaded a snipet of the error message. The product is already defined in the products section and when I select it and hit apply this is what I get. This happens for ANY product I try to update or change. Thanks for your help.
Displaying Request Type
We are on 7.0.0 Build 7011. The SLA screen, Criteria section, refers to a Request Type field but this field does not appear on the Request Form and so it cannot be set. How can we get this to appear on the Request Form?
Outlook Connector
Hi, Can somebody please explain to me the following (taken from the Outlook addin help file)."add the contact specific e-mail as a Case to the SupportCenter Plus customer specific cases" Does this mean I should be able to send ANY email from Outlook into SupportCenter Plus as a case? If so, it doesn't work! How do I do this please? :) Thanks. Keith.
Hotfix 8025 Released
Hi All, We are glad to release the build HotFix 8025 which has two feature enhancements and few fixes. Here is the list from its Readme file. Feature Enhancements: Alarm Notifications Include alerting through RSS feeds Provision to edit existing user privileges Issues Fixed: Device snap shot page now shows current hour availability details instead of hourly average The MS SQL Dashboard now includes Cache Hit Ratio data for SQL 2005 Included new options to exclude monitoring Exchange Public/ Mail
Error dialog boxes
If I got to refresh the page on the application I get these three error messages. I tried restarting the service but still get the same error messages. This is the first time I am seeing this error. I am running SDP 7.6
Inactive customer/account
We have discontinued service for a customer. How do I mark them as inactive? I do not want to lose the history, so I'm not sure if Delete is the right way to go. How do I hide inactive customers?
granular historical reports of interface utilization in OpManager
Hi there, I've noticed that if you run a report on interface utilization over the past week the values are reported as hourly averages. over the past month you get daily averages. Is there any way to get more detail? For example 15 minute averages in the weekly report, and hourly averages in the monthly? I've already made updates under Database Maintenance, but this doesn't seem to have helped. Thanks, Andy Detailed statistics will be maintained for the last day(s). Hourly statistics will be maintained
Fail to add new monitor (windows server).
I re-installed APM in new windows server. (Let me assume this new windows server name as "aaa".) And, I tried to add new monitors(Remote windows servers), I got the error message like the attached screen shot. Those remote windows servers have been monitored with no problems before. What's the problem in my new server "aaa"? Best Regards.
custom report / type: Tabular / module: TimeSpent -> problem with column "Cost entry date"
Hi, Here's is the situation: Our technicians are obliged - while working on a request - to add info via "Add Work Log". Exept when the solution is found immediately, then the request is closed by adding the solution via the resolution tab (thus without adding an entry to "Add Work Log") When I create a report (see attach for colums and datefilter) without the column "Cost entry date", the report is ok and gives all request conform the applied filter (see attach). When I create the same report, but
Topic HTML formatting changes in version updates...
In one of the more recent versions, html formatting support for requests was added as a feature, which is very helpful. However, I have noticed that the embedded CSS in html formatted messages from outlook interfere w/ those of the helpdesk system when viewing these tickets (link color changes, etc). Also, you might want to consider adding such changes as options in future versions. I had used line breaks for formatting in request descriptions and after the update the line breaks are now stripped
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