Topic HTML formatting changes in version updates...
In one of the more recent versions, html formatting support for requests was added as a feature, which is very helpful. However, I have noticed that the embedded CSS in html formatted messages from outlook interfere w/ those of the helpdesk system when viewing these tickets (link color changes, etc).
Also, you might want to consider adding such changes as options in future versions. I had used line breaks for formatting in request descriptions and after the update the line breaks are now stripped when displayed. Notes are still displayed w/ the line breaks as expected. It would be nice to be able to change the description display back to the old behavior.
Thanx!
Also, you might want to consider adding such changes as options in future versions. I had used line breaks for formatting in request descriptions and after the update the line breaks are now stripped when displayed. Notes are still displayed w/ the line breaks as expected. It would be nice to be able to change the description display back to the old behavior.
Thanx!