7.6 Business Rule Status Closed not applying
Hi, since upgrading to 7.6, my business rules are no longer setting the request to closed. All other rules are applying, category, sub category, item, priority, urgency, etc...but the status to closed is not. I have enabled the overide request with business rules but it is still not applying, I have recreated the rule from scratch, same issue, I have also restarted the mail fetcher. I do have enabled that a request cannot be closed without a resolution or a technician assigned, but this was not an
Request overview: possible to display tasks?
Hello It could be useful to display the open tasks per request in the request overview. Is it possible to do this via a filter? Anyone else needs this feature? Marc
What are the program arguments in notification profiles ????
Hello, What arguments can be used in notification profiles ?? Marck
how can i use OP to detect VM
FYI
Error when migrate from mysql to mssql SDP.v7514
I want to change db server from mysql to mssql, so : -I installed new 7514 SDPserver -select mssql db server (MSSQL2005) -run run.bat (default DB create sucsesfull and all OK) -restore backup from old SDP server ver 7514 with mysql. So I have error when restoring: Please wait ! Restoring in Progress................... Error Tables : softwarelist 0-----------------------50------------------------100(%) ==================QUERY = INSERT INTO holidaydefinition (HOLIDAYDEFINITIONID,HOLIDAYDATE,DESCRIPTION,SITEID,ISRECURRING)
Blackberry integration of Opmanager
I remember a while back there was a discussion for having some sort of blackberry app for OpManager. I was just wondering if that is still in the roadmap or not. Thanks.
Password Manager Pro Build 6104 Released
Hi, This is to announce the release of a minor version - PMP build 6104. This build serves as a hot fix to discard scripting attacks like cross-site scripting (XSS) irrespective of the case of the scripting content. Already, all user inputs submitted in the PMP user interface are centrally validated to check for and discard harmful ones that could cause scripting attacks. However, due to the filter applying case sensitive checks to the attack strings, the situation of strings with different cases
Assigning Notification Profiles
When I assign a notification profile to a group of machines, say servers, using the wizard it over writes any specific notification profile settings I have made on individual servers. Please tell me this is not by design?
Mobile client?
Mobile Client - Does the MSP have one, or plans for one?
Problem with Email Format in ServiceDeskPlus System
Hi, Currently I got problem with Mail Format in ServiceDeskPlus, while it received the request via the email. The problem is, it show only one line when received mail that contents many line if I sent using Rich Text Format, which is my company standard format. But if I send out using HTML Format, it hasn't any problem. Did anyone know how to solved that problem?
Hide Tabs From Requesters
We have been using SD+ for the past few years internally. Shortly, we are going to make SD+ available to external partners via a web url for issue reporting. Is there a way to hide tabs from external users? I would like to hide the "Solutions" tab and info from our external user login accounts. They don't need to be able to query solutions to our internal issues over the last few years. External users will be using SD+ strictly to just report issues to our company as requesters in SD+. Currently
reopen tickets
Hi, how do I reopen a ticket as a technician? Is it a simple as changing the status from closed to open? The reason I ask is that when I did that the ticket shows as open but does not seem to have a new create date. Should it? Some guidance would be helpful. Thanks
How can I disable SSL?
We no longer will be needing SSL, so how can I disable the SSL and change the default port from 443 to 80? Thanks Jamie
Forums
It would be great if people that came here looking for support could actually find helpful replies to existing issues. Instead every single post simply has a reply to email support for a solution. VERY, VERY frustrating.
Known Issue - Applications Manager Start Up issue due to Antivirus software.
Dear Folks, Off late we have noticed that Applications Manager has been having issues while startup, If Antivirus Software is installed in the Server. The Antivirus Software causes connection blockades with the MySQL Database. Hence Applications Manager
Unable to modify Notification Template - Returns "Error Occurred"
Hi Support Team, hope you are all well, We have moved office and I wanted to update my notification templates. However when I do this in version 7007 it comes up with a popup box, error occured see attached. I don't know if this is another issue but it seems to coinside with a log entry in the serverout.txt showing this [11:03:32:788]|[12-04-2009]|[SYSOUT]|[INFO]|[34]|: [JBOSS] Engine: StandardWrapperValve[default]: Servlet.service() for servlet default threw exceptioncom.adventnet.client.ClientException:
Server Snapshot
Hi could you tell me please why not showed the data of Server Snapshot?
servicedesk doesn't start
Hi; When I open the SD+ it can't starting. "There is an error There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up." How can i resolve this? STATUS | wrapper | 2005/10/26 13:52:26 | ManageEngine ServiceDesk 4 installed. STATUS | wrapper | 2005/10/26 13:56:28 | Starting the ManageEngine ServiceDesk 4 service... STATUS | wrapper | 2005/10/26 13:56:28 | --> Wrapper Started as Service STATUS | wrapper | 2005/10/26 13:56:28 | Launching a JVM... INFO | wrapper | 2005/10/26
Billing per IP address
Hello I need to generate alerts when data transfer (download+upload) to one clinet IP address (for example 172.30.4.2) reaches 90% of maximum data transfer 2000MB. There is 100 clients like this, so I need to be notified by mail when everyone from clients reaches limit 90% fo 2000MB. Do I need only one billing plan with associated IP groups (one IP per IP group)? Or do I need 100 billing plans? Thanks for answer Mato
Mail Format problem in Serice Desk Plus
http://forums.manageengine.com/topic/problem-with-email-format-in-servicedeskplus-system
Need some advice - does SD+ suit us?
Hi, We are a small, relatively new IT company. Historically, many of our IT clients have been small SOHO sort of clients. In the last couple years we have moved into the 25+ computer companies, and recently have (potentially) now signed a government / enterprise level client in the 75-100 computer level, with significant expansion coming soon. We're running 2-4 technicians. In an attempt to be proactive, we're trying to get out ahead of the need for a ticketing / asset tracking system and have
different closing rules for different groups
Currently I am not using sites, SDplus enterprise 7.6 In our company we have 3 groups to support our users. 1. network group (managed by network dept) 2. desktop group (managed by support dept) 3. server group (managed by support dept) I would like to not include group 1 when I set request closing rules as I do not manage them and they have different processes. I do not see how this can be done so next I thought of creating a separate site. This looks like it will not work as I have to assign requesters
Problem scanning new worksation
Hi, Im having a problem while scanning a new worksation. I scan it and no errors are reported, but no changes are made in the worksation information. I can scan almost all the others worksations, and being this new machines it must be a windows problem, i follow all the indications given when a unsuccessfull scan, but no change. Any ideas? Thanks sorry for my english.
Scanning Asset Domains from across the Internet?
Just wondering if anyone knows if this is possible. Completely dropping the firewall in some locations makes it possible to connect to the AD computer, however scanning the network doesn't work... obviously this is because of the whole NAT issue, but rather than fight a ton, I thought I'd ask if there was a known solution to this... I'm assuming connecting into the local network through a VPN would be one solution... >>>Michael
7.6 Backup problem
In preparation for moving to a new server I tried to run a backup after installing 7.6 and received an error. I'm running 7.6 professional on MySQL. Text of backup attempt: C:\AdventNet\ME\ServiceDesk\bin>backupdata Starting.... Active DB Server = mysql Database connectionProp : useUnicode=true characterEncoding=UTF-8 Database started Nov 30, 2009 12:13:39 PM com.adventnet.servicedesk.server.utils.SDDataManager <i nit> INFO: rootDir :: .. Nov 30, 2009 12:13:39 PM com.adventnet.servicedesk.server.utils.SDDataManager
Notifications for On call staff
Hi, We have a rotating blackberry in a couple of departments that is used for on call support purposes. It would be nice if we could trigger an email to the blackberry for either a new request or problem that is created and not assigned to someone. It would be even better if we could trigger the alert based on a specific priority. I suppose a technician of 'on call' could be created, but that is a waste of licenses and doesn't address the priority portion of the request. Example 1: On call staff
Upgrading from jre 6.16 to jre 6.17 with Desktop Central build 70010
When I shedule a software install (.exe) with the recommended arguments to upgrade to jre6.17 it conticuously says that it cannot find the install file and to check its location. I have opened up the network share competley to everyone so I don't think permissions are the issue. I can actually run a software install configuration with the jre (.msi) package and it finds it within the same network share I have the .exe. However it fails with a "fatal error during installation".
Java update on Windows 7
When trying to update to JRE 6.17 on windows 7 the log shows "1619 , Error Message : This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package." The same exact configuration works fine on an XP machine. Is there something that needs to be done to the configuration for Windows 7? Thanks Kane
Automation of inventory reports
Hi there, Is there any way of being able to automatically schedule the "Computer Detail" inventory reports, so that the pdf can be exported to a specified directory on a specific date? I can't seem to find anything that would enable this in Desktop Central. It's rather tedious having to go to each server, view the inventory details, and then export the pdf to a directory all manually. Currently this is a bi-monthly job for myself, which i have to do for 47 servers each time. Cheers, Ash.
Watchguard XTM support
Do Firewall Analizer suports new Watchguard fireware XTM v11? Our Devices is watchguards x550e and x10e
Cost of licensing Firewall Analyzer
Good Morning I have two questions about the cost of licensing 1. How much does it cost to renew a premium license? 2. How much does it cost to update a professional license to premium license? My email is: jairo.isoza@telefonica.com Thanks for your help Regards, Jairo
Assigning assets to a site
Hi guys, We're tidying up and cleaning out our asset list and are trying to assign assets to particular geographical locations. We're pulling up all machines within a certain IP range (each site has a seperate IP range) and then in the asset search selecting all and clicking "Assign to site"However, while the system reports "Resources Assigned to Site Successfully" the site field on the asset view has not changed, nor do the machines show up on a report run to show all machines in that site. Is
Terminal Services CAL's - 7.6
We utilize Terminal Services in a Windows 2008 Environment. For this one environment, we need to track the CAL's for Terminal Services, and the CAL's for Windows Server. In addition we need to track the Server License for the actual server. How are we to track the Terminal Services and the Server CAL's separately. The Server cals can be applied to the Software, but terminal services is a service and not associated with a software. We can apply the Terminal Services CAL's to the server OS, but
Exception_Access_Violation
Receiving the following error in Wrapper.log after crash of SD+. SD+ only runs for about 4.5 minutes before crash. SD service always stays running. Also, mail fetching only work immediately after restart then fails subsequent times. INFO | jvm 1 | 2009/03/06 19:37:59 | SDPCrash-OutOfMemoryError STATUS | wrapper | 2009/03/06 19:37:59 | Filter trigger matched. Restarting JVM. INFO | jvm 1 | 2009/03/06 19:38:25 | # INFO | jvm 1 | 2009/03/06 19:38:25 | # An unexpected error has been detected by HotSpot
Changing the color assigned to a support rep
Is it possible to change the colors assigned to support reps? For example, when I look under the schedule tab any unsaved time entered is shown. This is useful except that the color assigned to me is bright yellow. This makes it nearly impossible to read the white text on top of the yellow field. I'd like to change the color rather than go and add another user in the hopes I'll get something more legible.
Can the standalone workstation scan script collect UDF data also?
If we know how to collect more data using the standalone audit VBScript, would the import routine be able to import the data into UDF fields such as UDF_CHAR1, etc? If so, how would we format the data? Dave
Notification for Closing Task in Change/Problem
When a Task is created in a Problem/Change, there is e-mail noticing the technician but when the task is closed, there is no e-mail informing the task's initiator. Is there any options to fix that?
EventLog Analizer support Windows 7 ?
Does anyone know if ELA is installable and working on Windows 7 ? Does is it supported ? TIA
False Preventive Maintenance Tasks
Hi! Open Preventive Maintenance Task in Admin for edit. On tab 1 (Task Template) click Save. Task succesfully saved. And new task is created right now. But why? I want only edit task, not create. Thanks.
How do I see the traffic per interface on my firewall
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