Hi,

We are a small, relatively new IT company.  Historically, many of our IT clients have been small SOHO sort of clients.   In the last couple years we have moved into the 25+ computer companies, and recently have (potentially) now signed a government / enterprise level client in the 75-100 computer level, with significant expansion coming soon.

We're running 2-4 technicians.

In an attempt to be proactive, we're trying to get out ahead of the need for a ticketing / asset tracking system and have come across this one.

My main question is, are there companies like ours out there using this software?  Or is there a different product from ManageEngine that would better suit us?

I can see how we can set up different companies we support as "sites" and then departments within them.  That works for the most part, but it seems like having the ServiceDesk product running on our server somewhere limits our abilities to asset track or remote desktop.  Without much more hands on, it may limit other features too.

Any comments would be appreciated.

>>>Michael