In preparation for moving to a new server I tried to run a backup after installing 7.6 and received an error.
I'm running 7.6 professional on MySQL.
Text of backup attempt:
C:\AdventNet\ME\ServiceDesk\bin>backupdata
Starting....
Active DB Server = mysql
Database connectionProp : useUnicode=true
characterEncoding=UTF-8
Database started
Nov 30, 2009 12:13:39 PM com.adventnet.servicedesk.server.utils.SDDataManager <i
nit>
INFO: rootDir :: ..
Nov 30, 2009 12:13:39 PM com.adventnet.servicedesk.server.utils.SDDataManager <i
nit>
INFO: netutilsData :: {RELEASE={version=7.6.0}, BUILD={number=7600}}
Nov 30, 2009 12:13:39 PM com.adventnet.servicedesk.server.utils.SDDataManager <i
nit>
INFO: rebrandData :: {OPMANAGER={name=OpManager}, PRODUCT={name=ManageEngine Ser
viceDesk Plus}, ADMANAGER={name=ADManager}}
*************************************************************
Number of tables found : 902
-------------------------------------------------------------
Build number : 7600
-------------------------------------------------------------
backup_info.xml : true
-------------------------------------------------------------
Ignored Table List
-------------------------------------------------------------
AaaAccSessionAudit
AaaAccHttpSession
AaaAccSessionProp
AaaAccSession
AuditRecord
OperationAuditRecord
AuditResultProperty
AuditResourceProp
AuditOperProperty
RecentItems
-------------------------------------------------------------
Going to take full backup with file attachments
-------------------------------------------------------------
deleting duplicate entries in WordMap table : 0
*************************************************************
Please wait ! backup in Progress...................
0-----------------------50------------------------100(%)
=========================ERROR = *General error, message from server: "Can't op
en file: 'mssqlerrorcode.ibd' (errno: 1)"*
ERROR = *General error, message from server: "Can't open file: 'mssqlerrorcode.
ibd' (errno: 1)"*
java.lang.Exception: Unable to get the data from [mssqlerrorcode] table
at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp
.java:877)
at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp
.java:896)
at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp
.java:896)
at com.adventnet.servicedesk.tools.SDBackUp.dumpTable(SDBackUp.java:608)
at com.adventnet.servicedesk.tools.SDBackUp.startBackup(SDBackUp.java:32
0)
at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:82)
at com.adventnet.servicedesk.tools.SDBackUp.main(SDBackUp.java:1463)
stopping DB Server >>>>> false
java.lang.Exception: Unable to get the data from [mssqlerrorcode] table
at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp
.java:877)
at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp
.java:896)
at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp
.java:896)
at com.adventnet.servicedesk.tools.SDBackUp.dumpTable(SDBackUp.java:608)
at com.adventnet.servicedesk.tools.SDBackUp.startBackup(SDBackUp.java:32
0)
at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:82)
at com.adventnet.servicedesk.tools.SDBackUp.main(SDBackUp.java:1463)
C:\AdventNet\ME\ServiceDesk\bin>