I/O in Windows Servers
Hello, It will be great if we could monitor I/O informations in Windows Server with AppManager. So, today we only can do this by SSH or Telnet. Windows servers are monitored only by WMI and SNMP. How is possible implement this feature?
Bug while renewing contract
Hi! After renewing contract number of new contract increased by 300.
How do you allocate a software license to an asset or user?
I have tried everything and cannot figure out how to do this. I have allocated the licenses but I am stuck. How do I proceed? Thanks, Thomas
Application Monitor Thresholds and Notification Profiles
I can't see how to have an email sent to me when one of the application monitor thresholds (AD, MSSQL, MS EX) is violated. If I click on Rules in the Notification Profile tab of one of these server types I can only choose to be alerted when one of the monitors goes down and not when one of the thresholds is violated.
Running a custom report gives me an error while fetching ajax response : unknown runtime error
I am running a custom report as posted by your tech team on this forum to display WO closed and the technican who closed them. Every time I run it I get the error as per the subject line. The custom report is: select aau.FIRST_NAME 'Technician', count(CASE WHEN DATEDIFF(FROM_UNIXTIME(wo.CREATEDTIME/1000),FROM_UNIXTIME(wo.COMPLETEDTIME/1000)) >= -3 and DATEDIFF(FROM_UNIXTIME(wo.CREATEDTIME/1000),FROM_UNIXTIME(wo.COMPLETEDTIME/1000)) <= -1 THEN 'More than 1 day' END ) 'More than 1 day',count(CASE WHEN
Granular Rights for Requesters
It sure would be nice to have the option to give standard requesters more granular rights--in particular: 1. Changes - Give them the ability to view their own change requests. We sometimes create change requests on behalf of end users that are responsible for various programs/systems, but they are not considered technicians. Giving them the ability to view their own change requests would be very helpful.
Newly added Asset state cannot allocate to a person or department
We have just upgraded to 7600 and noticed that the Asset state we have created cannot allocate to a person or department. The old-built 7509 allowed us to do so. The new asset state allows to track the notebooks that been allocated for home use and now it will only display home use only.
Opmanager doesn't start
We're running Opmanger ver 8 on Windonws 2003 SP2, using SQL on another server. Recently after returning from vacation I found that the Opmanager service stops when I try to log on. If I start the service and try to log in it stops again. I tried to start the service with startopmanagerserver.bat, but that also failed. I heard from our SQL admin that during my absence there was an issue with the accounting DB and it had to be restored. Apparently nothing was done to the Opmgr database. Attached
AS400 collect logs problem
Hi, I'm trying to receive logs from AS400 server to ELA. I must use the european date format dd/MM/yy. This seen be a problem because I receive only a part of logs every day. In particular I receive logs from 00:00 to 02:59. NOT one from 03:00 to 23:59. I don't understand what I wrong. Can anyone help me ? Regards, Pierpaolo De Grandis
Upgraded to 7.6, Many Issues
We upgraded to 7.6, since we having the following issues; Single Sign-on is no longer working Clicking on > Assets then > Software > Software Licenses we only see "<table border="0" cellpadding="0" cellspacing" Our open requests are not accessible These are the issues we've found so far in day 1.
7.6 Upgrade...Extra Whitespace on Email Replies
This seemed to have just surfaced after our upgrade, but email responses created from within Service Desk seems to be adding about 5 extra lines before the begining of the typed email response. Is this something that is configurable? John
Connecting AD after using a csv for userimport
I am wondering if it is possible to connect AD for authentication when initially a .csv import (AD was the source) has been used for the user accounts in SDP. I am now in the situation that new users are created in our AD which were not imported initially, so I have to manually create them, which is a no option for me. I want to activate the active directory authentication but keep de request made by previously imported users linked to those users. I allready installed a new server to: Import a
Problems Displaying a SubInterface in NFA
I'm not sure if anyone else has seen this issue but one of several 2821 routers I have doing NF exports, doesn't display one and only one, of the subinterfaces via NFA. The sub is up and up and I don't have this issue on any other 2821s but this particular router is picking up 4 interfaces not 5. It is not an issue of the sub being unmanaged, it simply doesn't display and i have no idea why. I'm running IOS 12.4(23) on this router. Thanks, Ron
** Fixed issue returns - blank lines appearing in requests
Hi Support, The request ID 6258 was logged with you some time ago in relation to this issue and it was resolved, it seems to have returned. It seems that the problem we were having with giving us two blank lines for every HTML based email once return has been pressed, and inserts random extra spaces within the text. I can see that there is a new option in reports that you can use the Description field, which is incredibly useful to us. Unfortunately this is a good example of where this problem has
Chrome Support
It would be nice if PMP properly supported Google Chrome. In the latest version (6103) I'm unable to type in the search field of PMP.
Loging user login of administrator
Has anyone had any succes or tips for logging when the administrator logs in. I have an event that logs security event 538 and security event 540. Its really just to see if anyone is logging in as administrator. (some have the password but are not suppose to use it unless emergency.) However I get logins events being emailed to me via the eventlog software that Im sure are not users logging in. The trouble is that some processes that run show up as administrator logins. It seems almost impossible
Asset Software Management
I'm trying to sort out our software licensing in service desk but its proving rather frustrating. For starters, to associate minor versions, the software has to be managed, but for example adobe reader, is freeware so i want to put it under the freeware category and associate all the minor versions but i cant. We have several licences of adobe creative suite but i can't associate all the different software which comes as the package with the one license (dreamweaver, photoshop, fireworks etc) I
Hello. I've got a problem with Utilization frame in NetFlow Analyzer.
Netflow Analyzer 7.5 build 7600 - Free Version. I can see nothing or bug on a utilization frame. What can I do ? Thanks.
sound alarm from Appmanager
sound alarm option for health and evaluate the AppManager would be very useful.
How to get a list of changes/problems on a specific system
Hi we need to create a list/report showing the problems/changes which have been done on the assets Is there a way to get create this list by sql? Thanks a lot for any help. Best regards, Marc
Help - need a query that returns all requestors and associated fields
Hi, to help with my new implementation of SD+ and the import of assets against the correct requestors, can someone give me a query report that lists all requestors and their basic information, eg, name, email, departement and site? Is there, on this site or elsewhere, a repository of useful query reports? Very few of the queries that I find on these forums actually run on my installation. I assume that the tables/fields have changed since they were posted on here? Many thanks, Richard
scheduled tasks with preventive/planned maintenance V 7.5
Hi all, i´m using preventive maintenance to create scheduled tasks. I created a daily task which opened a daily request at 0800 am - but only for a week :-( Now all i can do is manually run the maintenance to have my request opened. - I checked there is no unclosed request created by the task - I tried to reactivate the task by editing+saving - didn´t work. - I changed it from daily to weekly (working days) but still - no new request at 8:00 am. I would appreciate any other ideas to make my task
Last Tuesday Patches for 2009 supported by Desktop Central
Hi Folks, Greetings from Desktop Central. Just a quick info on the December 2009 Patch Tuesday updates. The patches released by Microsoft for this year's last Tuesday is now (updated on Wednesday 9.00 AM EST ) supported by Desktop Central. Please update your patch DB and start patching the year end patches. The affected Operating Systems and Applications list supported by Desktop Central Microsoft Windows 2000 Service Pack 4, Windows XP Service Pack 2 Windows XP Service Pack 3, Windows XP Professional
file backup
what is this file AM_back_up_amdb1.sql?
problems with send emails
Hi team support when the application is sending a large amount of mail for availability, how can I know if the problem is the tool or the network
Install clients to users connectged with VPN client
I have a large number of users that connect exclusively using our VPN client and connect to our VPN concentrator. They are assigned an IP address (ex. 192.168.9.x). I have tried pushing the agent to them when I know their systems are connected to the VPN but it fails and I have also setup a Configuration using their username so that when they connect ot the VPN it would install. Neither one works.
Watchguard x750e and 9.0 firmware
Does anyone have this working on a watchguard platform running the latest firmware? I'm batting 000 trying to get this software to work. I can import logs and it shows records are being imported ( these are the xml logs generated from the watchguard) Any thoughts?
Process Details
Hello, Under the PROCESS DETAILS panel in a (linux) server, when I select a process to monitor is appmanager looking for a PID or for the process name? Reason being we have a service with a PID in it's configuration, and I want appmanager to look for the PID rather than the options.
LDAP synchronization through openldap after upgrade to 7.6 not working
After upgrading to 7.6 we can no longer synchronize users with LDAP. The query looks the same as in 7.5.0 Build 7512 FAILURE :Domain Controller saved successfully. But error occurred while trying to connect with LDAP Server - Please check your inputs We have a testsystem running 7.5.0 Build 7512 and it works fine.
HowTo change the user domain name example: John?
Hi, When trying to reset or unlock an account, you need to input the username. Next to this field, there's a example: John I need to change this example to something else like: j.shefield Greetings, Ivan Pudic
Assets: Bulk Change to Server(s) fails
Hello, On 7.5.0 Build 7507 - I've scanned 80+ servers which now appear in Assets under Workstation. When I select all and chose Actions>Change as Server(s), I get a Modify Device Type Dialog with only one choice "Unknown Server". I select this and hit Save. The screen blanks and returns to Workstation with no devices having been moved. Several Questions: Is this a know error corrected by an existing hotfix? Can I tell the Asset scan to make these Servers during the initial Scan process? Where do
Refresh of x minutes clears defined filter
Original post Feb 2007 - was told this would be fixed soon See post http://forums.adventnet.com/viewtopic.php?t=34970 "If I want to look for all the calls for Customer A in all open requests I click on the small magnifying glass and type the name in the Account field and all the required calls come up fine. If I then click on one of the calls for Customer A and then go back to Requests my search/filter is reset. Even if i look at my list of filtered requests and my screen is set to refresh every
ADAudit Plus 4.0 Service Pack 4.2 released!!
Hi All, We are happy to announce the immediate availability of our latest release - ADAudit Plus 4.0 Service Pack 4.2. “Generate audit reports on archived / backed-up event data” is the highlighted feature of this release. It also has a host of other exciting features listed below, Existing Customers - take the Service Pack route to update to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html
Failed to establish connection with web server. Gracefully shutting down OpManager.
I have installed Opmanager 8.2 free edition on Ubuntu 9.10. I have recieved the error "Failed to establish connection with web server. Gracefully shutting down OpManager." read other topics but StartWebSvr.sh file not exist Anybody can help me? Regards, Mustafa
Domain fetching
I am trying to get information about a domain account that was deleted and who deleted approximately 45 days ago. I have error code 57. Fetching is not working. Can anyone ask? Cheryl
Google Maps View Alarms overlapping back-OpManager
Hy guys!! In OPPmanager tool for us that we have a team of external support and have published a tool on the web, use enough to view Google Maps. We note that the devices that alarmed problem, are behind other disposivivos that are configured with status ok. The Time Adventnet would help us greatly to study a solution to this feature of the tool.
error code 496
We are deploying MSP Support Center Plus and I have already installed my license through the UI. Now, when my server reboots, I get: Enter a proper Adventnet license file. Details: ERROR CODE 496 But there is no way to enter new licensing. Anybody have any tips or tricks? Don't feel like waiting for support. Thanks!
Problems after 7.6.0 updates
Hi, After upgrade to 7.6.0 version we have few problems... (java client upgraded to : jre 6.17) like : Scheduled report - Our report is configured to send by mail all request created at yesterday... But after the update, the scheduled report collect ALL request present in our database. !!! and after that, the report mail is not send. Manage Engine service desk plus client restart all times - We launch the client and it appear in taskbar, we trying to connect on it and the manage engine service
Unable to Delete unused Domain from scope of Management
The Scope of Management shows our Domain and another named "Workgruip". Workgruip shows as having no computers in it, but when we try to delete it, we get an error message saying that one or more of the computers in Workgriup has the Desktop Agent on it and that the program needs to be uninstalled before Workgriup can be deleted. Since we show no computers in the group we cannot uninstall the agent. How can we get rid of this non existing Domain?
OpManager Randomly Unmanages Servers
Hi All - We're having a problem with OpManger version 8025 randomly unmanaging servers and DCs. Currently we are monitoring about 160 Windows and Linux servers and periodically OpManager stops monitoring at least half. Has anybody else experienced this? Thanks.
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