Problems after 7.6.0 updates

Problems after 7.6.0 updates

 Hi,

After upgrade to 7.6.0 version we have few problems... (java client upgraded to : jre 6.17) like :




  • Scheduled report
  •  - Our report is configured to send by mail all request created at yesterday... But after the update, the scheduled report collect ALL request present in our database. !!! and after that, the report mail is not send.
  • Manage Engine service desk plus client restart all times
  •  - We launch the client and it appear in taskbar, we trying to connect on it and the manage engine service restart continously... But, when the run %ServiceDesk%\bin\run.bat it work correctly.
  • Mobile Access
    • We connect and we create a request on a mobile phone. the request id created on the mobile phone is an id already exist and has as status "resolved". so, we do not use this features.

Thanks in advance for your help

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