Hi,

We have a rotating blackberry in a couple of departments that is used for on call support purposes.  It would be nice if we could trigger an email to the blackberry for either a new request or problem that is created and not assigned to someone.  It would be even better if we could trigger the alert based on a specific priority.

I suppose a technician of 'on call' could be created, but that is a waste of licenses and doesn't address the priority portion of the request.

Example 1:

On call staff are only required for P1 issues.  Call comes in to the support group that a server is down.  Support group is not able to fix server.  Support group creates a P1 problem for the server group.  However, no-one in the server group is in the office.  By enabling a notification the blackberry could be contacted to notify the group.

Example 2:

On call staff are only required for P1 issues.  Call comes in to the support group that a user is unable to connect to a server.  Support group is not able to fix connection.  Support group creates a P3 problem for the server group.  However, no-one in the server group is in the office.  No notification is generated as the server group will respond when next in the office.