Mail fetching using imap and Exchange 2003
Running 7.5.0 Build 7500.
There is a bug with imap fetching and using a domain login.
Everything on exchange is running fine. I enabled FULL logging on imap connecitons and I am seeing the following.
Username in SD+ is set to domain\servicedesk, password is set correctly. When clicking save the following error is displayed: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password.
The logs in Exchange show the following: DS lookup for user domain/servicedesk, connecting from 192.168.130.15, failed with error 0x80040920.
Notive the error? Even though I've entered domain\servicedesk as the username, SD+ is sending domain/servicedesk (slash vs backslash).
If I change username to domain\\servicedesk, I get the following error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox.
This time Exchange reports: An unauthenticated client connected from 192.168.130.15 has issued the LOGIN command with bad argument: terago\\servicedesk.
So after a few minutes of COMPLETE frustration... I figured it out and I hope this helps someone else. If the Exchange alias does NOT match the username; you'll get the errors above. Make sure that the loginid and the exchange alias are the same!
There is a bug with imap fetching and using a domain login.
Everything on exchange is running fine. I enabled FULL logging on imap connecitons and I am seeing the following.
Username in SD+ is set to domain\servicedesk, password is set correctly. When clicking save the following error is displayed: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password.
The logs in Exchange show the following: DS lookup for user domain/servicedesk, connecting from 192.168.130.15, failed with error 0x80040920.
Notive the error? Even though I've entered domain\servicedesk as the username, SD+ is sending domain/servicedesk (slash vs backslash).
If I change username to domain\\servicedesk, I get the following error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox.
This time Exchange reports: An unauthenticated client connected from 192.168.130.15 has issued the LOGIN command with bad argument: terago\\servicedesk.
So after a few minutes of COMPLETE frustration... I figured it out and I hope this helps someone else. If the Exchange alias does NOT match the username; you'll get the errors above. Make sure that the loginid and the exchange alias are the same!