7.6 Mac Issue with '&' in the requester name

7.6 Mac Issue with '&' in the requester name

Hi,

I believe we have found a Mac only issue with 7.6.

If a requester name has an '&' in it on a Windows machine it shows as '&' but on the Mac it shows as '&amp'.  The issue is that the system doesn't recognize '&amp' as being '&' and asks if you want to add a new requester on saving the request.

Steps we took:

  • new request
  • press find requester button
  • select requester
  • save ticket
  • prompted with message
On a Windows machine the display is correct and it does not appear to be an issue.

Our workaround was to take the & out of the requester name.  Having & in the Site or Dept did not seem to matter.

Mac is 10.5 running Firefox.




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