Good Afternoon everyone,

My question today is on Purchase Orders that contain requests for software that isn't currently in the software system in ServiceDesk.  The way it seems to be set up is, if you want to order new software, you first have to manually add it to the Software section of the Assets tab in ServiceDesk as a Managed Software.  I don't see the point of this.

First of all, as I don't have the software yet, I'm unsure as to how that software is going to be picked up by ServiceDesk.  So it's almost inevitable that I will end up having two separate entries - one that has the purchased licenses attached to it, and one that is the actual software that gets picked up after it's scanned.

Secondly, what's the point of adding the software into the system if the purchase gets rejected?  Then you just have some random entry that will have to get deleted anyway.

Please tell me there is a work around or a fix coming soon.  Thanks.

~James Murphy