No Resolution email being sent
Hi,
We have just discovered the Resolution emails are not being sent after a job has been resolved. The user is only receiving messages saying that the request has been updated.
I have check the notificaton rules and the "Email User when a Request is Resolved" is active (has a tick next to it).
I have now made the "Acknowledge Requester by Email when the request is closed" option active and this works.
Any ideas?
We have just discovered the Resolution emails are not being sent after a job has been resolved. The user is only receiving messages saying that the request has been updated.
I have check the notificaton rules and the "Email User when a Request is Resolved" is active (has a tick next to it).
I have now made the "Acknowledge Requester by Email when the request is closed" option active and this works.
Any ideas?