ServiceDesk and SupportCenter teams

I notice that an issue regarding extra blank lines logged in SupportCenter is also an issue in ServiceDesk.

This has been fixed/broken/fixed many many times and is CRITICAL to the way our company looks to customers when sending emails.

It appears to me, that SupportCenter is a spin off from ServiceDesk.  I know this as parts in the log files refrer to servicedesk and users screens from 2006 had to be changed from the ServiceDesk incarnation to SupportCenter as they weren't relevant.

The people who post on the ServiceDesk forums from ManageEngine don't appear on the SupportCenter pages.

It appears, and has done for some time, that if someone reports and issue to SupportCenter and it gets resolved, this fix doesn't get implemented in ServiceDesk. The issue still exists in ServiceDesk until a user notices and then it gets resolved.

It appears that ServiceDesk's main code is then used in the background for the new release of SupportCenter, if part of this code has been changed in SupportCenter to fix an issue, and this issue wasn't reported to ServiceDesk at the same time, that fix gets overwritten for the next release.

It seems that we all on the SupportCenter forums would be safer logging our issues on both sites, if they aren't relevant then fine, but at least they can get checked by ServiceDesk Staff and can be fixed underneath before using that code for a new release of SC+, or a correllation of issues reported should be shared between both programming teams to ensure these error don't appear in the sister versions.

I am sure this isn't the case??  but if the two products are separately coded, but closely linked, then any fixes reported to the  SupportCenter team or the ServiceDesk team should be tested and resolved on both products if applicable.

We just seem to be going round in circles having things fix and then break, and then I see the request to have it resolved on the ServiceDesk forum, it gets resolved, and then Supportcenter seems ok.

It just seems that most of the bugfixes that stem from original ServiceDesk code that SupportCenter have fixed just get splatted in the next release until resolved in the Servicedesk Code.

SupportCenter is treated as the inferior product as ServiceDesk is listed at the top of everything, surely if you are supporting both they should both be treated in the same way, I'm not the only one to have mentioned this in the past. 

Even in the forum where I have chosen to post this in the ServiceDesk section and the SupportCenter section I get a Sub Forum option of Feature Request>Tips and Tricks>Report>TroubleShooting>General> and Annoucements why the heck aren't these setup for SupportCenter, all we have is Uncategorized, please add them!

Anyone Else feel this?

Cheers

Rich