Hi, I have a problem with my Sd+, Im using exchange 2007 as a mailserver i fetch mail through imap.

if i look in the indox i can see all the mail, but the the servicedesk dont fetch them.

the logfile says the the inbox is empty, look at the red text.

 

hope someone can help me!

 

13:42:45:730]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Obtained mail fetching session.|
[13:42:45:730]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Obtained mail store from session.|
[13:42:45:840]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Obtained connection to store.|
[13:42:45:840]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Obtained mail folder.|
[13:42:45:840]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: total_msg_count : 0|
[13:42:45:840]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Txn suspended  for last updated time..|
[13:42:45:840]|[01-26-2010]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[20]|: Connection obtained for crawling the database <AppIndexingInfo CRID="125" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|
[13:42:45:840]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Txn resumed after Last Updated time .....|
[13:42:45:840]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: No messages found.  so sleeping|
[13:42:45:840]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Before closing folder in closeResources|
[13:42:45:840]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: folder is open so closing...|
[13:42:45:949]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: before closing store|
[13:42:45:949]|[01-26-2010]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: store is connected so closing...|