hi,

We've been having issues with mail fetching ever since updated from 7514 to 7602.  We've tried using POP and IMAPS and the results are the same.  We were able to telnet from the helpdesk server to our mail server on 110 and 993 without any issues.  The username and password is correct as well.  Mail fecthing would work again if we either restart the servicedesk service or restar the entire server.  It will do two fetching (5-minute internal) and it will stop fetching again.  Outgoing email is working fine.  Please help.  thank you so much.