How to install & run OpUtils in Cent OS?
Unlike other unix based operating systems like Redhat, Fedora, Ubuntu, etc., Cent OS need some specific changes during installation. The steps below will guide you in getting OpUtils installed on a Cent OS: Download the Linux installable from our website and run the installation. The installation can run either as a normal user or a root user. After the installation, login as a root user and execute the command: export PATH=/usr/sbin:$PATH Now, run the installFirebird.sh located under <Install_Dir>/ManageEngine/OpUtils/bin
Identical escalation ten minutes later...
We have four SLAs, each mapped with a priority, each set to send an e-mail to user X if the SLA is breached. User X is getting the breach e-mail, but ten minutes later (plus or minus two seconds) they receive ANOTHER e-mail identical to the first. I double-checked the SLAs and this individual is only named once. Why are they receiving two e-mails at such predictable spacing? None of our SLAs have escalation levels that close together.
lost email messages
Hi, it seems that ServiceDeskPlus lose some email messages when receiving tickets via email. We are currently using POPS from Gmail. We found no criteria that causes ServiceDeskPlus to lose messages. Most messages arrive correctly and are transformed to RIDs, but from time to time a message is simply ignored. And no, the messages are not in SPAM folder on the email server. Do you have any solution ? This causes much confusion and serious problems with customers. Looking forward for your answer. Thanks
General performance 7601 appears slow
Has anyone else noticed that after upgrading from 751x to 7601, the general performance of SCP has gone down. Use to be with 751x, when you hit the save / send button, the save was usually completed within a second or so. Now we are looking at stretches of 5 to 7 seconds, during which time there is no screen activity to indicate the save / send has been pressed. This has resulted not only ourselves, but our clients hitting the save / send buttons multiple times (thinking we didn't click it the
Monitoring the memory usage of a JRUN instance
Hi, I have successfully set up a JMX [MX4J / JDK1.5] monitor to monitor a JRUN instance. The primary reason for doing this was to alert us when the Heap grew past a certain size. Unfortunately I have been unable to get out the information I wanted using Applications Manager. I have set up a custom attribute using JRUN's java.lang.Memory MBean and chosen the HeapMemoryUsage attribute. All I get from this is the value "javax.management.openmbean.CompositeDataSupport". I can view the same attribute
Unmanage Function and polling
Hi, our company is evaluating your product to replace our existing tools and at this point we are very impressed. I have a question about the unmanage option. We have a couple of URL Sequence scripts running and we are needing to, for the time being, stop polling. We currently have it unmanaged, but in the monitor information, while the Next Poll information seems to have correctly paused the polling, the Last Poll still shows 5 minutes ago and we have had it unmanaged for a while now.. Is Unmanaging
Help with report
Hi There, We are currently doing some Servicedesk Maintenance & house keeping and would like to simplify our Categories. Is there a report I can run that will tell us which Categories / Sub Categories / Items have never been used? I need something like Report Home > Report by Category > "Request Count" Is this possible or will I have to run a report on each item separately to get the count (We have 412 items!) Thanks
SNMP v3 Stops Working When Device's IP Changes
The network that we have OpManager installed is fairly dynamic and the IP addresses of some of the devices change on a regular basis. A recurring problem that we are having is that when the IP address of a device changes and we update it in OpManager (and its associated entry in the local /etc/hosts file), we are no longer able to query SNMP v3 statistics from the device. We can still poll it using snmpgets from the linux command line and browse it using your built in mib browser, but it will not
License Expried, New License Obtained but I can't install the new license
Hi, I have a trial version of Firewall Analyser and the license expired. I've been issued with a 2 week extension to it and have the new license key. The email I got with the key suggests I should be able to start the program and it ask for the new license key but it doesn't. Can you please direct me to the right place. Thanks Lee Read
Report Filter Value List Only Shows 86 Users
Currently, my requesters list is showing 92 users (this is after going through and cleaning out all the random email addresses from vendors that send to our ticketing system and all the extra user accounts from AD that are added because your system still can't be told what user groups to pull in). We've set up a report that we can use to print out a page that displays assets that are attached to a specific user. However, when we go in to edit the report, scroll down to advanced filtering, and click
Patch loop problem
I have done a patch scan on an XP SP3 machine and it reports that it needs MS04-028 (NDP1.1-KB830348-X86.exe). But when I apply the patch it fails with this result: "The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer an d that you have the correct upgrade patch." Then when I re-scan, Desktop Central
First time connection didn't work
Hi, I make a new installation of Application 9.1 on a new server. When I try to connect fort the first time, the admin / admin user password didn't work. How can I login into Application Manager if this user and password didn't work? Thank's
Fields included in Search-Function
Please include the Time-Entry Description-Field. Our Technicians are using this Field many times for documentation of their working-process. This is very important for us and i think helpfull for other clients. thanks Florian
Ops-Manager8 Vs N-able(N-central)
Hi All, May i know which tool is best for Network Monitoring (Switches, routers)? N-central (n-able) or Ops-Manager?? Thanks Prakash
smtp settings
how do i check for my smtp settings
MSSQL monitors send notifications to profileseven when not selected
We have MSSQL server monitors running on OPManager 8052. Average Lock Wait Time monitor is set to poll every 15 minutes with threshold 5120. Whenever threshold limit is reached, notification is sent to EVERY notification profile defined for the server even when "when any [selected...] MSSQL Monitors are down" Criteria is not selected for some notification profiles. Also other MSSQL monitors behave the same, Average Lock Wait Time monitor is just one example. Notification is also sent when this Average
I've forgot my admin password and switched off LDAP auth
Hello! I don't remember my admin password and before last reboot i've switched off LDAP authentication. So now i can't login with domain user and can't login with local (bult-in admin), because don't remember password. How i can resolve the problem? Thank you.
How to link to an asset from ouside of SDP...
I would like to create a link from within a document directly to an asset or a work order in SDP. I realize I do need to have SPD authenticated, but when I attempt this I get the attached error report. type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: State cookie is not passed along with the request. Can happen in case of use of back button. com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51)
Modify Reports
Hi - is there a way to modify the reports in ADAudit? I like the user logon activity report but it shows too much information as our users login to multiple remote desktop sessions. All I want to know is the time they login to the network for the first time each day. Is this possible?
Mail feching problems in pop up
Hi, In SCP we have the option "Send e-mail when an Application Error Occurs (For eg., Mail fetching problems)". But when SCP stops fetching mails for some reason it will also stop sending mails, there for we will never get this notification. It would be a better idea to to display the notification on screen (in a popup for example), this way we will be able to see that there is a problem and solve it alot faster. Best regards, Allistair
Custom Active Directory Tabs
We have a few custom tabs in our AD environment. I want to set one attribute in these tabs to a specific value. My problem is that these custom tabs do not show up in AD Manager so I can't set the value there. I have a VBS script I can run to set the attribute value. Would I run a custom script and if so, where would I physically place the scripts? Or do I place the actual vbs script contents in the custom script box in the Modify Template section of AD Manager? OR, would it be better to find the
Search Display Name
Hi, Is there any way we can search for a switch port in OpManager by f.ex searching for "Display Name"? I can only find a search for Device. Thanks, Jan Ove Greger
RSS / XML Feeds to External Apps?
Does SD have any RSS/XML interfaces so that I can pull, say, a users outstanding ticket count or annoucements etc. and publish it on our intranet or other website? It would be nice to extract/pull data from SD like tickets, annoucements, New/popular KB additions etc. directly from webpage/webservice rather than hacking up the application or writing out own db queries... Thanks, TJ P.S. I'm also interested if opManager has a similar RSS/XML feed options (i.e. server status etc.)
Requests updated by technician query
I need a Mysql query report that will give me the last time the request was last updated by a technician in ServiceDesk for all pending issues (open, onhold, resolved). It should include the following: Request ID, Technician, request status, Subject line of the request, the Most current discussion note, Date / time of the most current discussion note, and No. of days since the request was last updated. By request updated, I am referring to a requester conversation email was sent, a discussion
Sorting website details by second level domains.
I am currently trialing the firewall analyzer and am wondering if there is a way to group the website details report by second level domains. ie. all of youtube.com traffic counted as one rarther than each individual 3rd and sometimes 4th level domain?
Monitoring Domian Controllers
With earlyer versions of OpManager it was possible, to monitor Windows domain controllers WITHOUT the active directory add on to OpManger. Of course, one couldn't monitor active directory counters, but one could monitor ressources such as memory or disc comsumption as well as hardware failures (as long one was installing the correct MIBs). Today I found out, that this is not longer posasible using built 8051 of OpManger: the system detects domain controllers but refuses access to them, stating
How to get date and time for memory and cpu utilization
Hi, In report server memory and cpu utilization they only show the min,max and average. For each server if they reached max above 100% then i have to get the date and time when was the incident happened.Then i go more details by clicking into server snapshot page and check the cpu and memory utilization but it still not showing when was the server cpu/memory hit 100%.Can somebody help me how to get the exact date and time when was the cpu/memory hit 100%.Thanks.
[Service Startup] - Stop IE from starting at opmanager startup.
Hi, I'm currently reinstalling my whole Opmanager setup from scratch on a new Windows 2008 server (Been doing tests and upgrades since version 5...) and I was wondering if there was any way to prevent IE from starting when Opmanager service start (or restart). It never been usefull since I dont manage from the server, but now when the Service tries to interact with the desktop a popup appears telling me that a service requires attention... And its a bit annoying, so how do I deactivate this ?
Alarm page is showing wrong
Hi Team, We are using op manager 8 (build no 8050). when i am clicking alarm page it showing current alarms.if i m clicking next its showing one year old alarms, awating for your reply
Create new Device Template Name in DeviceExpert
Hi, I am trying to add a new SysObjectID in the DeviceExpert. I click on Admin -> SysObjectID Finder. Then I put the IP address of a Juniper switch, click on "Get now". It says: SysObjectID not available in DeviceExpert database. Add SysObjectID and try device discovery. I clicked on "Add SysOID" button. A window pop-up. Unfortunately in the drop-down-menu there was not any Juniper switch. May I add a Juniper switch Device Template Name? See the attached screen-shots. Thanks, Roberto D.
SDPlus - Change Features Needed
We would like to see the following features added to the change management system of SDPlus: 1. Requested by - automatically popluate with the requester for normal requesters. 2. Priority Matrix - Like the matrix for requests; be able to automatically assign a priority based on impact & urgency. 3. Templates - The ability to create templates for changes. The templates should allow the ability to add: tasks, approvals, & planning items. 4. Approval Status - Only change the approval status to 'Approved'
feedback link
is it possible to disable this?
I can not search for a request after the upgrade to V7.6.1 B7605
I can not search for a request after the upgrade to V7.6.1 B7605. The search gives me 'No request found in this view.' Regards, Hassan
Application and SLA monitor
Hi guys, I am looking for a software which could be able to monitor applications and SLA parameters. One of the main characteristics is that it could offer detailed information about TCP connections. For example, time to complete the handshake, retransmitted, lost, out of order packets, data rate, traffic volume between server and users (endpoints), tcp sessions, etc. It´s a big network with thousands of clients. Hope you can give me the best option.
Manually install product? I have many websites in place.
I couldn't install the product. No MS SQL database is created, no website (virtual directory) is added to the default Website tree in IIS. I don't think the installer actually knows where to put the website folder and add it into the virtual directory. I think it's the best way for me to install it manually like I'm doing with other websites. Create the database myself, virtual directory myself and run the installer. Any idea?
servicedesk to support center
hi i was wondering if it is possible to transfer the tickets from service desk to support center as supportcenter is idea and we have been using service desk initally Many Thanks Russell
Multiple email fetching / sending concurrently
Hi, I am testing SupportCenter Plus currently. I am going to have about 50 or more users who use this product. I wanted to check if this system can support 50 or more users at a time, especially when 50 users send email request at a time and SupportCenter plus send notification emails to the users. Is there any way I can test this? Thanks,
Don't want Asset details in ticket
When creating a new ticket, if the Requester has an asset assigned to them then this is automatically populated in any tickets that are created. Is there any way that this can be switched off so that the default Asset is NONE. By having an Asset automatically assigned gives false information on how often a ticket has been raised relating to a specific workstation! A user could be raising a call to say that they can't send an E-mail or need a password reset. This has nothing to do with the Asset assigned
Error while fetching ajax response : criTypeObj[0] is undefined
Gentlemen, When I try to use the "Report" I get the message below. Error while fetching ajax response: criTypeObj [0] is undefined SCP: 7.5.0-7511 Firefox: 3.6.2 In Internet Explorer this problem does not occur. Thanks in advance Artur Zen
Problems with configuring Multiple Thresholds
Normally the way we configure multiple thresholds is by doing it at the template level. For some reason we are not able to modify the thresholds for Windows Server 2000 and Windows Server 2003 devices as the only monitor that can be configured this way for those two types of templates is Disk Utilization, everything else (CPU Utilization, Memory Utilization and Partition details thresholds) cannot be mass configured, but have to be configured one at a time. Something that is incredibly tedious and
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