Hi,

it seems that ServiceDeskPlus lose some email messages when receiving tickets via email.

We are currently using POPS from Gmail.

We found no criteria that causes ServiceDeskPlus to lose messages. Most messages arrive correctly and are transformed to RIDs, but from time to time a message is simply ignored.

And no, the messages are not in SPAM folder on the email server.

Do you have any solution ? This causes much confusion and serious problems with customers.

Looking forward for your answer.

Thanks