Syslog ports.... more than one?
Hi, Just a quick question. When configuring Firewall Analyser should I configure my firewall on multiple syslog ports? i.e for a cisco asa logging host interface_name syslog_ip 17/514 AND logging host interface_name syslog_ip 17/1541 Will configuring it for both cause inncorrect information in my reports? Thanks!
Config for Vpn in Fortigate 110C
were using forigate 110c for Firewall and Vpn. I installed FWA 6 and i like it a lot. The problem is that Vpn records doesnt count. i can see the sessions from the VPN network but nothing more. The log is set to informaition. We would like to see the user access and a drill on the sessions.
Addition to Requester Notifications
Hi Everyone, One option I was wondering if we could add / change would be the emailing of the requester. Right now as it stands when you change a helpdesk ticket anytime (changing the category, technician, time due, etc) the requester will get notification. That's fine in some cases, but it can also be a bit overkill. There's an option when you add notes to the ticket to email the technician who it's assigned to. This is a handy feature if multiple technicians are working on the ticket, but it can
Problems with Netflow Graffics
Good Morning I have a problem with netflow graphs as this from one moment to another and in some computers (all are cisco 2800 series, 7200) fails to chart the historical that is only saves the last 24 hours. Can you help me to see if the problem is configuration or server memory. Attachment 2 reports in which failure is appreciated. Thank you very much. My version is: Netflow Analyzer 6.0, Professional edition Server: Windows Server 2003 R2
Importing "Company" field from AD?
Hi, I am trying to import requesters from Active Directory. But it seems that I cannot choose or Map the AD field "Company". I can only choose from the default fields on the import screen. Since we are "a lot" of companies this field is vital when associating assets to owners. How Can I select other AD fields to be included in the Requesterimport?? Regards Erling
Time still 1 Hour behind in Server (Already applieded the patches)
Hi the server where Netflow Professional is installed is configured this way: Windows 2003 (Time is kept synchronized by the Domain Controllers) Time Zone: (GMT -03:00 ) Montevideo And Daylight savings is checked For Reference Current time on server example is 16:00 Routers are configured this way : clock timezone UY -3 clock summer-time DUY recurring 1 Sun Oct 2:00 2 Sun Mar 2:00 Time in routers is also kept synchronized by an Ntp Server
Hide the Site field from Requester View
Brand new implementation of SDP here. Hello everyone. I'm setting up my templates and I don't see a way to make the Site field go away from Requester view. My reason for wanting this is that some time back, application developers used the Department field in AD for something that is a unique number to each user, not a department. There's no way for me to get anything meaningful out of the Department field at this time. I don't want the requesters to see "Not assigned to any site" and not be
How to upgrade technician number for SDP
I still have 4 months left before I renew my SDP Pro license. However, I want to upgrade my technician number from 10 to 20. What would be the best way to go around doing this without wasting this remaining 4 months that I have?
Select a specific OID in the Device Template
Hi, I am creating a new Device template for a Juniper switch. I put the right MIB in the OpManager mibs folder. Then I created a new template for the right SystemOID. Then I associated a CPU monitor to this template. The problem is that Juniper has several sub-OIDs under the CPU OID. The wizard doesn't let me choose a specific OID but only the main leaf. Is it possible to specify the OID manually instead of choose it with the "MIB Browser"? The problem is that under the main OID I have several sub-OIDs
Cannot deploy exe in Windows 7
Hi. I have 6 Windows XP SP3 machines and 1 Windows 7 Enterprise 32-bit. I created an EXE install package which deploys successfully on the 6 XP machines but not on the Windows 7 machine. It produces an "Invalid Handle" error. I have turned UAC off and enabled NTLM when negotiated but it still fails. What should I try next? Thanks!
change email info in mail report
Hi, I was looking for the option to configure correctly the mail info for the alerts i receive, like link down notification. For example, the sender is netflowreport@localdomain.com and I want that to reflect the current details. Could you please give me a hand ? Thank you so much, Raymond
device summary empty
Hi, I have a fairly recent install of OpManager. My main dashboard shows the Device Summary box empty. What gives? Even if I edit the widget choosing servers, it doesn't show anything. Thanks --Derek
Database Maintenance - not working
Hi, After changing the options in "Database Maintenance" and restart OpManager's service, the changes are lost and back to the default factory. Any idea? Thanks, Reinaldo
How can I filter by Interface and Time range?
Hello, Usually I need to investigate who is consuming the bandwith of an Interface in a time range. But when I use the reports I can filter by time, but not by time and inteface. I can also in the live reports, filter by interface, but not by time simultaneously. any tip on that? thanks dani
"No data available" in averate traffic report .
Hi , We had recently installed NFA professional plus ver 8 . Netflow server is up and running since last 2 days and data of Traffic average report of all devices was present yesterday . However , same is not being displayed today , it show "No data available" when we look for yesterday report. Data is being displayed for ip group .
VMWare Version 4 Support
Hi! As we people know that now VMWare Version 4 is release. And as of today OpManager is not supporting VMWare. So we want to know that when you people will add support for VMWare 4? OpStore people have already provides VMWare Version 4 Support. Regards, Dipak Raste
Custom billing periods
Instead of being limited to Monthly or quarterly or on-demand billing how about, billing plans for a date range? i.e. for the duration of an event at a convention centre or something. If it say runs for two weeks, create a billing schedule for that period.
Unable to run AppManager as a service - 1067 error
I am unable to run AppManager as a service. I am getting the following error: Could not start the ManageEngine Applications Manager Managed1 service on Local Computer Error 1067: The process terminated unexpectedly I can run AppManager fine via the startApplicationsManager.bat file
Can not log in through mobile portal
I have just upgraded to the latest version of SD+. When I go to the site on my iPhone it recognizes and redirect to the mobile screen with the login. When I login with my administrator username and password it comes back with Username or Password is incorrect. I can login with the same information through the full standard portal. Also it is having me choose a domain which we have never seen and do not use LDAP. I have attached the screenshot. Thank you JW Joe@terminationsite.com
Login does not suppor the £ (GBP) character
If a user's password includes the GB Pound currency symbol (£) they can not log in to the portal to enroll or change their password. It returns the error Invalid loginName/password
Request creation time incorrect since DST change - Home page time correct
Running 7605 and just realised that requests are being created with time 1hr behind the current time. Time on Home page is showing correctly. Server time is showing correct and DST is set. Windows OS SQL DB What do we need to do to fix this. Kind Regards, Andy
SSL and Non-SSL
Hi, is it possible to activate 443 and 8080, so that both ports are available? I want to work with the API but have problems to use them in SSL mode. Maybe it is possible only the "/servlets/RequestServlet" (and so on) to work on 8080 or a different port, but http not https. Thanks for your help in advance. Cheers Armin
Live reports confuses IN and OUT traffic
Hello, I'm very confused by the Firewall Analyzer reports IN and OUT traffic. Today I dowloaded about 1GB using the intefaces WAN1 to see how FA reports it. As you will see in the attachment, in the Global Live Report view (the one that shows the aggregattion of all the interfaces) you can see the incoming peak at 10:00AM. But in the WAN1 live report, this same peak is reported as outgoing traffic. In fact, the graph is inverted. What is IN in global is out here. Why is the WAN1 traffic reported
prompt when request already picked up
Is there anyway to prompt a tech when they attempt to pick up a request ticket that has been picked up by a different tech already? We have had issues with one tech picking up a ticket, and then another tech see's the request as "not assigned" because the page has not refreshed. The second tech picks up the ticket and we now have two techs working on the same issue because each thinks the ticket it theirs.
HTML email are not correct imported to ticket
Hi, I hope somone can help me with this issue. Sometimes HTML emails which special content will not correctly imported into the ServiceDesk ticket system. Everytime the beginning of the email is truncated. Thanks in advanced. Manfred
How to make new infrastructure view (not inherited)
Hello, I would like to make new Infrastructure view category for Air Conditioning unit. Right now, when I want to create a new IV, I need to inherit from some basic views already available. I would love to make completely new, with some custom SNMP fields to display (i.e. Fan status), etc.
URL Monitors Not Working
Hello, 1) When I edit the url and click "CHECK NOW" the following is returned: The URL http://www1.euro.dell.com/content/default.aspx is down, Reason : Host Unavailable. 2) When I add a URL to monitor on a waiter bug. I do not have any more access to the waiter. (sample my server name: INSP-WEB-01) ERROR: 'Unable to fetch Managed Object details for the object: XXXXX' Configuration : Opmanager 7 (7010) & Mysql OS : Win2003 SP2 Thanks for your help. Regards, Raphael
Creating New Request Template Problems ,
When creating a new template , I am unable to add a URL in the technician template ,(in the Description area) but can add it in the requester template . I cannot save changes to the Requestor Description Area , It sets itself to the technician description regardless of what is typed in in the requestor area.
Adding a meaningful Dashboard to a business view.
I am running a OpManager build 8051. Currently, I have a business view configured for another person to login and check the status of his servers. He has full control of that business view only. My question is, the Dashboard tab that "comes with" any business view I create has four widgets by default. The first problem is that they are "Availability Distribution", "Availability Stats", "Average Availability" and "Top-N Least Available", all of which don't seem to work and/or are useless. The
[Forum] - Follow hotfix/sp announcements ?
Hi ! Is there a way, either with the forums or with a mailing list, to follow the releases of Hotfixes or Service packs for Opmanager ? I looked and there seem to be no way to "Follow Opmanager Announcements" but only "Follow Opmanager", wich is not what I want. There is an option to follow "Sub-Forum" but Announcements is a category and not a subforum, so it doesnt work. I tought that I could "Follow Opmanagersupport" (user) but the hotfixes are not always posted by this account, (Since
[Device Snapshot] - Custom type encoding
Hi, When creating a custom device template, the name can contain characters as à é or è, the display is fine everywhere (well, in 2 of the 3 places I saw it) I've seen the device type except for the Device snapshot "read-only" view where the characters are displayed with a ? instead. The strange thing is that in the edit view, the drop list shows the characters correctly. It shows correctly in the Device template list too (Admin - Device Template). So there is probably a way
Software Deployment
I just about went crazy on my first software deployment from "Access Denied" messages until I found this article. I had to use both Copy and RunAs in order to get a successful install. But now I have the following questions: 1. Why must I specify RunAs when Desktop Central already has the same credentials stored under Admin > SoM > Edit Credentials. They are exactly the same credentials. Should not Desktop Central simply use these credentials by default? 2. Why must I specify the MSI Root
Move Servicedesk Plus to SQL
Are there instructions on how to move Servicedesk Plus to a Sql 2000 server? Version : 6.0.0 Build Number : 6006
Phone in Requester Field
Hi, I want to see the contact number mentioned in the requester details to be seen in To-Do List of Technicians. How to do this. This will help my Service desk to call the requester and talk to them. Currently my Technician can see this details only once he opens the call. Thanks
Problem when adding a new request template
A fix was applied by the support team last week which cured a problem with additiona lfields that had been added. However when I now try and create a brand new template, i.e. clicking on Save, the screen reports: 'Processing. Please Wait....' and simply remains like that indefinetely. Please help. Actually - I've now received a message stating 'Request Template Save Failed'
Department and technician
In a configuration like this: Site 1 Department 11 Department 12 ... Site 2 Department 21 Site 3 Department 31 there is a way to configure specific technician for department? I need a person that could see and manage only request from his department. At this point i could only see a workaround like this: Site 11 Department 11 Site 12 Department 12 etc but i don't really like it. Any suggestion?
Wrong Time Showing
Hello - I am running ServiceDesk Plus release 7600 and noticed this afternoon that the clock showing in SDP is off by an hour. The server is showing the correct time but the application isn't. Any ideas what needs to be changed for this to be correct? Thanks Dennis Rhine
Problem with mail server settigns
Hello, since we intalled Exchange 2007 we have problems using the mail fetching. When we were in SDP v6, we could use the POP configuration. But now that we are in SDP 7.6, neither POP nor IMAP configuration works. For IMAP the message is : FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox For POP : FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail
Mail stops fetching - 7.6.0 Build 7605
We seem to be needing to stop and start our manage engine service on our 2008 server 1 to 2 times per day because manage engine stops fetching new mail. I noticed we are also getting this error message in event viewer I assume this must be related? APPLICATION Source - MySQL Event - 100 Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them Any ideas? Thankyou Brendan
Using the Http URL to post soap request comes back with an error
When posting a soap request to a server to check the status of it Applications Manager reports. url = https://xx.xxxxx.com/xxxx/OTAReceiver/soap-messaging Request <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Header> <xxxx:serviceHeader xmlns:xxxx="http://www.xxxx.com/ota/soap"> <xxxx:service>OTA_PingRQ</xxxx:service> <xxxx:version>2007B</xxxx:version> <xxxx:requester>xxxx.com</xxxx:requester> <xxxx:serviceVersion>1.0</xxxx:serviceVersion> </xxxx:serviceHeader> </soap:Header>
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