Request Template - Date/Time auto fill in
Hi, is it possible in v7.6.0 Build 760 to change a date field of the default request template, so that date and time is automatically filled in to the current time. thx, Guan
Remote Control Settings
I am having a problem on the remote control tab of DC. We customized the message for the prompt but now we cannot change it. Everytime we try to change it, we get an error on the page and it will not save the changes. I have tried several different times on several different browsers and it still will not save the changes. I thought that I might be able to find the web files that generate that page, and manually change it, but I don't know where to begin to look. Anyone had this problem before
user limit in opmanager free version
Hi, We have installed OpManager free version and it seems that it is limited to only one user, how could add more users ? Thanks.
Differentiating between OEM and Full Product
We have a number of desktops and servers that are a mixture of OEM windows and open licence. Desktop Central shows them as the same, ie. XP Service Pack 3 We need to be able to monitor licence usage of both. Have i missed something here or is this not possible?
Anyone know how to hide or remove the quick create section on the landing page?
We really want to hide or remove this on the site for all users: Quick Create - New Request Requester Name * : Request Title * : Description : Add more Details >>
Make a report to see if a web site or IP is accessed
I wish to make a report that will tell me if any client in my domain visits a particular site or set of IPs. I am trying to weed out the usage of MYSPACE at our company and would like to know first how often and by whom the site is visited. Can anyone help?
Problems with ASAM Install
I've recently (last week) tried to install 7801 with ASAM and eventually had to back it out. Here is the synopsis of what happend. Downloaded 7801.exe Confirmed we're running v7600 Shutdown the Netflow service copied both data and mySql folders to another location (overlooked renaming the log folder) ran the update manager and selected 7801 Update completed without problems restarted Netflow service logged into netflow and appeared to be operating normally w/the ASAM Added some administrator level
RPC server is unavailable
Trying to add hosts i get the error RPC server is unavailable 0x800706ba. What is the fix for this problem.
Problem with backup scheduler
Vannakam Machi, My backup scheduler don't work. Every day thebackup is doing manualy. I have a ticket with the team of SDP, number: 6316315 and 6316345 Title:[Request ID :##6316315##] : Problem for create a new technicians Title:[Request ID :##6316345##] : Problem with backup scheduling (customer: CVC) Can you help me, please? Nandri Pappom. Anderson Carvalho.
Helpdesk color coded tickets
I work with a company that uses your software and it is very helpful. One thing that we have a problem with though are all the tickets we get. This can make it easy to overlook some of the high priority tickets while sifting through them. One thing that I would like to see is where you have your tickets listed, and the background of the ticket alternates from the blue and white "ish" backgrounds. Instead I would like to see the backgrounds of the individual subjects color coded (I.E red background
Problems with "Survey Results"
Gentlemen, In earlier versions of the SCP we were able to view all results of satisfaction surveys "Survey Results". Currently, we are getting only see some "Survey Results List". Previously existed navigation buttons that let you see other results. Thanks Artur Zen
Unable to search in in merged requests
This has come up as an issue a few times, so I wanted to bring it up. It appears that when you merge a request into another, and then try to search for facts that are in the original request, you can't find the info. I'm guessing this is because the merged request becomes part of the history of the request you are merging it into and is not exposed to the search function the same way? It's especially annoying when you know the original service request ID, but then want to find the request. Searching
NFA fails to start with Unclean shutdown of previous run. message
Hello, could you please help us solve this issue? NFA runs on Linux ave-netflow21 2.6.18-128.1.16.el5 x86_64. Attaching NFA_logs zipfile. Could you please set a CC for your reply to otto.beranek@viphone.eu? Best Regards Otto Beranek Unient Communications, a.s. otto.beranek@viphone.eu GSM: 00420724845848 timezone: GMT+1
Install SCP+ on SBS2008
Hi, I currently have installed my SCP+ onto my SBS2003 box. Can I install onto SBS2008 - any compatibility problems? Thanks
Modifying HTML for Request Template
I would like to add an additional option to the dropdowns for "Mode" i.e. Walkup, can you point me to the necessary file and its location, thanks.
Missed logs capture
Hi everyone, I've installed the program on a Windows XP machine. The machine was out of date and I set Windows Update to automatic. The machine restarts at 3 am but the Event Analyzer service didn't start correctly and we start it at 12 am. The logs in this time rage weren't captured. Is there a way to set the program to capture previous logs? When I did a fresh install of the program how can I tell him to capture all the logs that are in Windows Events Viewer? Thanks in advance. Michele
User / Group Rights
Hi, I wonder if it is possible to get a report with the user / group rights?
Change implementation not recording costs
When I put in workload on a change against my own name as a technician there are no costs being brought through as a base so the work ends up as 0.0 If I pick another technician the costs are populated. I have checked that my account has an hourly rate against it. Started at some point after upgrade to 760x versions. Regards, Andy
Procedure to migrate from MySQL to MSSQL
Here is the procedure to migrate your SD+ database from MySQL to MSSQL. a) Stop ManageEngine ServiceDesk Plus service b) Migrate to 6.0. Follow the instructions @ http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003329137 to help you migrate to 6.0 c) Take a backup of the existing data and configuration under MySQL database using [ServiceDesk-Home]\bin\backupdata.bat d) Invoke ChangeDBServer.bat under [ServiceDesk-Home]\bin folder e) Follow the onscreen instructions
Integrate SD+ with Enterprise Calendaring/Scheduling System
I would find it very useful, if SD+ could integrate with an enterprise level calendaring/scheduling system such as MS Exchange, Zimbra or Open-Xchange to facilitate among other: - Technician scheduling/availability - Maintenance Scheduling For example, when assigning a ticket to a technician, SD+ would check the tech's calendar and if not available would issue a warning. Then the manager can assign the ticket to someone else or still assign it to the absent tech. We can load specific calendars in
Propose solution as-you-type
Hi there, I have a feature request that would push the value of the existing solution database to a new level: propose solution as-you-type. Means, when a user is adding a new request, while he/she is typing, SD+ searches the solution database for matching keywords from subject & body. Then it will propose the results to the user, so he probably does not even need to open the ticket! Cheers Oliver
Long load times on first page
Everytime a user opens the SD+ first page (http://server_name:8080/) it takes up to 10 minutes to load, and even I enabled the Active Directory and pass-through Authentications, the login page is displayed. I'm just guessing, but I think this is because our enterprise is connected to other subsidiaries in the world (USA, France, Germany, etc) and I suppose SD+ is trying to find current user's domain. If so, how can I avoid it? Since I just want to work with my domain, I alreay set my domain in the
Question about Remote Workstation
Hello - I am in the process of upgrading our copy of ServiceDesk Plus from 7014 and am currently at the 7500 level. After doing this install I noticed that there is a button for 'Remote Control' but when I click on this I receive a popup stating that 'Windows has blocked this software because it cannot verify the publisher.' Is there something that I need to do here to get this working? My thanks for everyone's earlier assistance. Dennis Rhine
Using and setting up the mobile client
I tested inputting the address: http://myserver:8080/mc on a handheld device and I get the error: "Cannot Open Page" Safari cannot open the page because of the server cannot be found Now, we've done nothing on our end to make this address accessible from outside our network, however I was told by support that we didn't need to do anything. So I'm confused, what do we need to do on our end to get the mobile client to work?
search with logical operators like AND or OR
Hello We are using SD+ 7.6.0 Build 7605 Is it possible (and how) to do some search in the requests db or the asset db with the logical operators like AND, OR, &, | , ...? Thanks a lot for any feedback Best regards, Marc
snmp v3
Hi, I don't believe OpManager yet supports SNMPv3, is that correct? Is there a plan to add this functionality to OpManager in the future? Regads Lee
Device CPU Utilisation Widget
Hi, I have added this widget to a desktop with the settings of Server with no business view, showing the Top 10 from the last 24 hours with a time window of a full 24 hours. I have 8 servers listed in my Server infrastructure snapshot category but only 5 servers are appearing in this widget and no details of the 3 new servers i have recently added. I have checked the server page and CPU utilisation and memory utilisation has been I don't believe there was a problem adding the devices as they
AM / PM instead of 24-hour clock in Service Desk
I don't find where I can adjust the clock setting from a 24-hour clock to an AM / PM clock. Is this feature available? If so, where. If not, is it planned for a future build? I am currently running 7.6.0 build 7605 Thanks
Upgrading to Professional
Hello, We are currently running ServiceDesk+ 7.6.0 Professional on Windows Server 2003 with a SQL 2005 instance on a separate database server. We are planning to upgrade to the Enterprise on Windows Server 2008 R2 with a SQL 2008 instance on the same server. What would be the best way to migrate the database to the upgraded system? Thanks
Problem upgrade servicedesk plus from 7022 to 7500
Hello, I'm trying to upgrade servicedesk Plus from 7022 to 7500. But during the installation I recieve the following error "There are no promary or candidate keys in the referenced table..." When I want to view the log. I get a empty screen. Can any help me with this issue? thanks!
New custom view does not display data
I'm testing build 7605 on a test machine and when I create a custom view, I get 0 results. My filter is: Technician is <me>. If I create the same custom view in our current production build (7507), several hundred records display. Is anyone else having this issue?
Impossible to start Application Manager
Hi, After un reboot of my server AppManager don't start. Initializing server and stop !! Thnaks
Application Manager 9.10 windows to linux
Hi, I download application manager 9.10 and I am been probing this version for windows. I have configured my entire network, and now I would like to probe the linux version (linux plataform). I already install the same version in a linux machine. I try to make a backup in the windows machine, and then restore data in the linux machine but doesn´t work. How can I do this? It´s posible? I don´t wanna put my entire network again. Thanks, Regards.
Setup ODBC Driver for ADManager
We use ADManager Plus to store additional attributes which I understand are stored within a mysql db. I need to setup an odbc driver to access the data. What is the login info to mysql? Mike
New or modified Monitor Group Availability Reporting option
A modified "Services Group" option that would have the ability to add a Weight or Score value to each individual monitor for a given Monitor Group. This custom value would allow us to set monitor importance/dependency for that particular monitor group, default would be 0% and an unlimited total for all monitors combined. Example scenario would be: - Web Application 1 (Monitor Group) - (Monitor) Web Server - Score: 100% dependant (if this is down, the group is down) - (Monitor) WebLogic
How to remove twitter account from opmanager
I want to remove my twitter account from opmanager. How do I do this?
Upgrade Plug In NCM
I just upgrade plug in NCM 5110 to 5200 Process upgrade successfully,,but after restart i try to login Plug in NCM found some problem. The Log in success but appear blank layer can login without input username and password but appear blank layer Every some people can solve my problem
How Application Manager works
Hi, Can some one point me to some documents or help me understand the internal working of application manager. Say for example, In tomcat server what does response time in ms mean? Is it the time taken for a request coming from a different client to get processed or does the application manager ping the server to measure the response time? What exactly is happening if we dont have the agent installed on the tomcat server side? Thanks.
How can I do a software audit report?
I want to produce a list of all our software, which software type it comes under and how many installations of the software exist. The only report which seemed like it could meet these criteria was the matrix table, I could sort the Y axis by Software Type and then Software Name, but the problem is that there is nothing in the X axis drop down so I cannot produce this report. How can I get the report that I am looking for? To be honest what I really want is a report that looks exactly like the
Top N reports No Data Available
Hi There, i have scheduled the opmanager reports for the Top N server report for CPU,memory,Disk Space Utilization for the past 3 weeks am not getting the report it says No Data Available when i do Custom Run report its working. kindly let me know what i have to do to resolve this issues.
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