Site 1

            Department 11

            Department 12

            ...

      Site 2

            Department 21

      Site 3

            Department 31

there is a way to configure specific technician for department? I need a person that could see and manage only request from his department.

At this point i could only see a workaround like this:

      Site 11

            Department 11

      Site 12

            Department 12

etc

but i don't really like it.

Any suggestion?

Thanks in advance