We encounter an Internal Server Error on OPManager:
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. I tried to: 1. Stopped OpManager service. 2. Open Task Manager window and select Show processes from all users at the bottom. * All these processes are not running Java.exe, Apache.exe, mysqld-nt.exe in Task Manager. 3. I restart OpManager as a service. 4. from command prompt, from <OpManager/bin> and execute StartOpManagerServer.bat 5. After running, it shows error below:
opmanager beta with vsphere support ?
Gabriel, You mention in topic http://forums.manageengine.com/topic/vmware-version-4-support that there is a beta version ? Could please send us the beta? we are currently comparing monitoring products scom and opmanager and we have to make a discition to choose one of those 2. Grt, Marco
WOL>Install Patches>Shutdown
Hi, We would like to use WOL to wake our computers, apply patches of software and then shutdown. Is there a way to do this. I have tried, but because it waits for either login or 90 minute refresh it means we have to leave the computers on for some time.
Configuring firewall port
Hello! I manage an office with approx 160 machines. I need to allow a program through the firewall on each machine. Is it possible to do this? I clicked on add configurations - computer configurations - firewall to do this but I must have a port number. Since it uses multiple ports I need to allow the application without a port number. Any help would be greatly appreciated. Patrick
how to enable Change Management for Cisco equipments?
Hi we bought device expert professional edition.I'm trying switch on change management. At my cisco ASA firewall I did following: logging host inside 172.16.63.144 <---- here situated device expert and its syslog logging asdm notifications logging trap notifications At device expert server I added new device, enabled Syslog Change Detection, created rule and associated it to this device When I configure my equipment I unable get change notifications automatically. Only one chance get notifications
Upgrade service pack 5110 to 5200 problem
After upgrade service pack 5110 to 5200 the web can not be acces
Import Active directory User Freeze\ Block
Hallo guys , i have got problem whit import all my Users Active Directory, when run the import to a certain percentage all freeze\ block. i have SDP whit last patch released. Any fix plz? Thx
notification of tasks
Hello When adding a task for a request and assigning it to a group only (but not to a technician), the members of the group get a mail saying that a task had been assigned to them. Unfortunately, the task does not show up in the home view / task view of the technician. There is even no possibility to do a 'task pick up' in that case. Wouldn't it be useful to show the task - which have been assigned to a group but not been assigned to a technician - to every technician of the group, until the task
Adding new vendor from Software License
No matter what role or permissions I give the technicians (besides admin) they are unable to add a vendor within the Asset tab > software license > add new, they can within the contract tab> add contract > new vendor. Was this ever fixed or is grant Admin rights the only fix? I do not want to give admin rights to a technician for them to perform this function.
I need some help?
How can i reciver the report logs on my email?
Increasing Dashboard Space
Hi, I have setup a large screen with a rather cluttered series of widgets that are giving our operations centre as much information as possible about our hosting centre. One question that has come up, and i've had a look around to see if there is a html template anywhere, is increasing the dashboard space by using some of the whitespace borders to the left and right. Using this space I could go from a 3 column layout on a 42 inch screen to a decent 4 column layout. Any help would be much appreciated
Problems with setting up e-mail to the Business Units
Gentlemen, We have three Business Units set in the SCP. Our area of customer service is unified and for this reason we use the same email account to establish contact with our customers. Business Unit - Business Unit Settings - Helpdesk Settings - Mail Configuration At the moment we try to configure the e-mail to all other Business Units and we received the message below. FAILURE : Error while saving the Mail Configuration Details. Please report the problem to the system administrator, with the Error
different results between flash and matrix report
I have different results between flash and matrix reports. What is the Problem? The Query of the matrix report (result is in the attachment)is the following: SELECT wo.CREATEDTIME "Created Time",sdo.NAME "Site",wo.WORKORDERID "Request ID" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
From mysql to MsSql
I would like to import data from mysql to new installation in MsSql. How can to do ?
USB GSM Modem
Why USB based GPRS modem does not work with Opmanager 8051?
Technician - Site assignment issue - Urgent pls.
Good Morning All, I am encountering an issue where I am unable to associate a technician with the "Not associated to any site" site (That doesn't sound right). I have three technicians who are still associated with this "No Site" site, and they all appear to function properly, yet when I try to associate another technician to "Not associated to any site", I get either an error message that is entirely blank, or the following error message: FAILURE: One of the value with which the Technician
How to filter all apps with 0 installs
I am looking for a method whereby I can select and delete all applications with zero existing installations. We're looking to begin a classification of our applications, but I want to keep the numbers down by removing applications which may no longer be relevant. How can I go about this? We're running 7.6 on with an MS SQL 2005 back-end.
Customised views for each filter
It would be really handy to show specific columns for certain request filters and not for others. For example, it would be good to have a filter that showed category, sub-category and item but another filter that did not go down to this level.
AD "Organization" integration
Since SD+ already integrates with Active Directory, has there been any consideration of incorporating the "Organizational Structure" of AD into SD+? I think this could help improve several aspects of the tool... Approvals - Upon submitting a request for approval, the technician could simply choose "Requester's Manager". SD+ would refer to the organization it fetches from AD. This could be taken one step further by incorporating "Submit for approval" as an option in "Business rules". Certain templates
Contract Enhancement
We would like to have the ability to view conversation history within the Contracts tab (ex.to reflect notifications sent). Please consider this in an up and coming enhancement. Sincerely, LG
Asset Scan failure
A laptop harddrive failed and the technician replaced it with another harddrive (the laptop name, serial number, etc remained the same), Within Assets, the laptop was still displayed but when he went to Scan Now to run an update on this laptop a failure message popped up. I saw the laptop that he forced a scan on and it was defiantly connected to the network at the time of the forced scan. Reason this occured? Look at the attachment for the error message My second question regarding scanning, if
Problem with Visualization "View Requests" and "Reports"
Gentlemen, Currently I have 10 support requests that are not being displayed correctly in the "View Request". Checking each of these contacts, I confirmed that they are associated with their accounts. How do I fix the display of the accounts in the "View Request" and consequently when I create reports? Reports Thanks Artur
Problems with translations of the SCP
Gentlemen, Every new version of SCP I see that the "Portuguese" language translations are not being maintained. There is a very large amount of texts and "Help cards" without translation. When do you plan to rectify this situation? Thanks Artur Zen
Increase the field "Time Entry Type" in the Time Entry Form
Gentlemen, I would check the possibility of increase the field "Time Entry Type" as an additional column in the Time Entry Form. Thanks Artur Zen Time Entry Form "Time Entry Type" column between "Support Rep" and "Description" columns
Upload MIB's
How can I upload Crossbeam MIB's at the OpManager
Daylight Saving Time
We reset the daylight saving time on our server, but the SC+ is not showing the correct time for the Time Entry. The server time is correct: The Time Entry is incorrect: It´s happing in all data time field. It´s making a big problem in our SLA. Best Regards, Daniel Idalgo de Sousa
Running ServiceDesk on a secondary IP address
I am running a training suite and ServiceDesk on the same server (Win 2003, MS-SQL) . I have configured a secondary IP address for the network card connecting the server to the network but I can't get ServiceDesk to listen to port 80 on that secondary IP address. ServiceDesk was running fine, accepting requests from both IP addreses on port 8080, then I 1. changed line 11 and line 27 in C:\AdventNet\ME\ServiceDesk\server\default\confTrayIconInfo.xml to add the "ipToBind" statements (which I read
Our latest version 7.6. released
Dear Customers, Our latest version 7.6. released.Please download the build 7601 from the following link to upgrade to this version. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the link to track the list of issues fixed and the features available in this release http://www.manageengine.com/products/support-center/sp-readme-7_6.html
Licence update
Since updating the licence file, the system is no longer fetching mail, although no other settings have been changed. Unfortunately I didnt stop the service before upgrading the licence, not sure if I should have, however even after re-starting the service it stil will not fetch mail. Does anyone have any suggestions, thanks.
Korea is interested in IP Management.
Dear all, Korea is interested in IP Management such as blocking the IP or MAC Address. Can you plan the support in the future?
IP phone switch port number
Hi all, I m looking for a tool to help track IP phones movement in the LAN. Can OpUtils do that? I just want smthg that tells me "this phone was on this port in this switch, now it is on this switch and this port". I hope my question is clear enough. Thank you in advance
Refresh: Every 1Minute - Can I change this default setting to Never?
Hi, I have a distributed user base averaging between 10 - 15 operators. If the pull up a display for a interface or a dashboard or most other areas of Netflow EE the default is to refresh every 1Minute. I imagine this uses up extra CPU and Memory effort to refresh this. (our central server averages 9000 - 11000 flows/sec) Can I change the default setting to Never for all pages so that the operator must manually override it if they want it to refresh? Thanks -mick
Unable to delete report folder / report folders not displayed
Hello all, I've been looking at our report definitions and am looking to remove some custom folders that have been created to house reports. It doesn't appear that this can be done from the application itself and so after reading a few previous posts, I figured that the report definitionss must be contained with in the database somewhere. Sure enough I came across the CustomReport_Folder and CustomReport_Details tables (MSSQL) which seems to house the detail I'm looking for. My first question
Notifications not being sent when request is updated
Running SDP 7603, on Exchange 2003 and SQL2008. We have Notifications enabled when requests are assigned and when they are updated. What I am not getting sent are notifications to GROUPS when the request is updated which is rather frustrating. We have a workload of requests that are in group queues, the requester e-mails in asking for an update and it appears the team doesn't get notified. Worse part of this is when requests are on hold they disappear from the standard view so even if the lists are
Deleting configurations
There really has to be an easier way to delete multiple configurations instead of one at a time. Would it be hard to add check boxes beside each configuration so that you can select multiple old configurations and then "delete selected"?
ServiceDesk Plus database
Hello - I have been tasked with upgrading our copy of ServiceDesk Plus from its current version (7014) to the current level and I have a question regarding the database file or files. We have setup the current server to use a MS SQL database on another server. Is this the only database there is or is there a second one still being maintained on the local server? Thanks in advance for your assistance in answering the questions. Dennis Rhine
Add the button "Insert / Modify Image" on the Resolution toolbar
Gentlemen, In many cases our support analysts need to publish pictures on the answers / resolutions provided to our customers. Unfortunately this option does not exist. We would suggest that it add the button "Insert / Modify Image" on the Resolution toolbar. The button can be reused toolbar Request "Description". Thanks Artur Zen Request Form Resolution Form
Increasing the size of the panel of warnings "Announcements".
Gentlemen, There are situations where it is necessary to issue more warnings, but many customers forget to click on "Show All". Thanks Artur Zen
Reset password on home page...
Password reset should be available on the Home page. Also is there a way to have it so the Solutions are available without user having to log in? If not, I would suggest these features be added. Thanks.
Where are the audit logs for failed/unauthorized password requests?
We are evaluating PMP right now. When I try to access a password from an unauthorized user or from an unauthorized machine, I don't see anything in the audit logs about that. Where is this information kept? (or am I just missing it somewhere?) I would assume that someone trying over and over again to get access to information they should not have would be logged somewhere. Thanks for your help. -John
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