What does Reset Password do?
When you click reset password for a user, how do they then login? What password do they use?
Fetching email from Outlook
Hi, I was testing email request using my email account in Outlook. I set my email account in Mail Configuration in Admin, and it fetched all my emails in my account (which is correct). However, it transferred all mails instead of just copying them to app. Is this the way it should be? I don't keep any email request in the email account? Thanks,
False Alarms - Application Manager 7
We recently upgraded to 7.0.1 and now we are getting constant false alarms. We monitor 4 applications/processes on 4 different Linux systems. I even set the threshold higher for critical to 5000 for 4 consecutive polls but still get alarms. They report down and then minutes later report up again. What is wrong with this application manager? We used to get this on rare occasion on the previous version, but after modifying the threshold it seem to be more accurate. Any ideas? Anyone else having this.
Process monitoring problems
Hi, I need to monitor a set of processes for a specific time period every day. How do I include this time period as part of the process monitor? Also, If a particular process goes down, is there anyway all the details about the process like its complete path and commandline arguments can be included in the email alert that is sent out?
how to reset the mibs Opmanager application without having to reinstall?
how to reset the mibs Opmanager application without having to reinstall? Build Number : 8051
Trialing Software... I like it so far but one major issue.
Hi, I've downloaded the 30 days trial and so far I like the software. It is quite nice. However my "intranet" reports don't seem to be reporting what I would expect. I have an ASA runn 8.0 code. I am sending my syslog traffic from the inside interface. I have configured my intranet settings as Networks : Net :192.168.0.0 Mask :255.255.0.0 I set this a few hours after the firewall started sending logs, however this was a few days ago. Looking at the Intranet logs from today only Top Internal Hosts
Software Deployment order
I have 3 MSI's to install to a group of machines. They must be installed in a specific order. The only way I found to specify the installation order in a single configuration is to number the package names when I originally create them. Is there a feature to choose the installation order? Thanks!
Trigged alerts
Whe have a netscreen SSG5 sending syslog to the analyzer, but when whe click on View Syslogs whe dont see anything. When whe import the syslog then it will show Atacks etc. So must whe do this by hand?
Requestors being added automatically
Hi everyone, I've noticed in our service desk software under requesters, the list continues to grow. I've turned off the feature that automatically adds unknown users, but it still does. I'm sure our setup has something to do with it. Users call and if we don't answer, it leaves a voicemail recording in the helpdesk email box with that users number. Service desk periodically goes out and grabs the emails, and imports them in. The problem is each time it does that, it adds the number as a requester.
MS Outlook Integration
Do you guys plan to integrate SD with Microsoft Outlook, for example when user sends email using Outlook to convert email in SD request or maybe some kind of toolbar in Outlook that would automatically login user to SD. thank you, Stevo
Re-assigning Products to different Product Type
I have seen this issue on the forums before but it doesn't appear that there is a direct answer for it - I have also been working with ManageEngine Support and they are not able to figure it out. Here's the issue. I am trying to re-assign some of my Products to different types (Specifically, I created a product type called "PC Laptops" and I am trying to assign some of my laptop models to it, so they are out of the default "Workstations" Product Type. I was able to do all of my models with the exception
Can't stop email fetching
I have a problem, when i convert database from MySQL to SQL server, Mail server feature don't work. A message is raised: FAILURE :Error occurred while updating MailFetching Please report the problem to the system administrator, with the Error Code - 1,272,958,391,500.
Calculatet field
I need to create a field and in final a costumize report to calculate time spend of every requester. For example: total time= ending time - starting time. Please could you hepl me Please
Change and Lock down Screen resolution
I need to be able to Change all screen resolutions to 1024x768 and lock it down so the user cannot change it. Is this possible with Desktop Central? Jamie
Issue with Query
Hello, I received this query to do a report on all workstations with a particular software and it works for some software but not for running a report on Adobe. select WORKSTATIONNAME from SystemInfo where WORKSTATIONID IN(select distinct WORKSTATIONID from SoftwareInfo sinfo LEFT JOIN SoftwareList slist ON sinfo.SOFTWAREID=slist.SOFTWAREID where SOFTWARENAME='Adobe Acrobat 8 Standard') We have several versions of Adobe in our environment and I'm trying to do a search on just the version 8, and I
Intelligent patching
Suppose I have a list of 5 machines in "Highly Vulnerable Systems" with various missing patches. I then tic the upper check-box to choose all 5 machines, then click Deploy Missing Patch and deploy the configuration. I presume that this configuration will selectively attempt to individually apply only the specific patches needed on each of the 5 machines, but when the configuration runs it produces some errors as if an attempt had been made to apply all patches to all machines. Although the applicable
Configure SNMP V3
Can somebody guide in how to go about adding network device using SNMP V3?
Default SD+ Refresh set to 3 Minutes - can we get it set back to 1 Minute?
Just upgraded from SD+ 7514 to 7605. Noticed in the release notes that the refresh was auto changed to 3 minutes. We've never had any problems using the 1 minute refresh. Is there any way we can set it back to 1 minute? thanks - Joe Zimmerman
Automatic patch scans
How often do automatic patch scans occur and can the interval be changed or scheduled as a configuration? Thanks!
Purchase
Hi there, Hoping you could assist. We have just installed Service Desk Plus and this is the first time we want to make use of the purchasing system. What I want to achieve is the following: I need to be able to have more than one person that approves a single order before it comes back to the person that requested the order. This needs to come in the form of a workflow however. So once person one has approved the order a mail is sent to person two to approve that same order before it is sent back
Prefix for Request id?
Hi, I am playing around with SupportCenter Plus 7.6 trial version. I wanted to set up prefix when the request was created. Is this possible? If yes, how do set up? Thanks,
Task reminder link does not work
When recieving a reminder for a task the URL contained within the task is not valid. The problem appears to be due to the omission of an 's' in the http:// section. The following was sent: http://<Machine>/tasks/CUDTask.jsp?TASKID=1201&MODE=Edit But it should have been: https://<Machine>/tasks/CUDTask.jsp?TASKID=1201&MODE=Edit There is also no link in the reminder to the original request, which also can't be accessed from the task once the 'correct' URL is opened. This means that working out what
Share Customized Announcements or Solutions for different customers
Gentlemen, There are situations in which applicants need to share information for some customers, such as service pack, hot fix, warnings, news, etc.. But in many cases those warnings are specific to some versions purchased by these customers and as such can not be viewed by other customers that share generic information product. My suggestion is to use the feature to share reports in a manner similar to the solutions and warnings. Another suggestion is to utilize a choice like that existed when
Change IP-Group name
Hi, is it possible to change the name of IP-Groups? I have definene a lot of groups (200 Groups on 4 servers) and must change the names. But in the ip-group-administration only groups can deleted.... Thanks Tom
Transfer ELA to a new Server
I have seen a post (possibly on the old forums) about transferring ELA to a different server - I'm obviously being stupid because I can't find it again - any chance someone could show me a link to the relevant article ?
Users/requesters - which "bit" counts as the identity?
A long time requester who was in a senior position at one of our clients has left and joined a competitor. If we just change his contact details (telephone, email address etc) am I correct in assuming that he will still be able to see the requests that he placed from his old position when he logs in to the portal? Or does the account identity centre around the email address, or the login name or...? Which items do we need to change to prevent a user accessing the old data? Thanks - Terry
Prefix with request ID
Hi, I am playing around with SupportCenter Plus 7.6 trial version. I wanted to set up prefix with request id when the request was created. For example, request id to be 'BHP-243'. Is this possible? If yes, how do set up? Thanks,
Edit Contact's Job Title from Account Screen
When in the Account view, and you see the list of contacts for that Account, hitting the edit icon next to their name allows you to edit their name, email, and phone number, along with their login details. Can we also have it to where you can edit their Job Title? As it is currently, once in the Account view, you need to click on the contact's name, to be then taken to the contact view page, where you then have to hit the edit button to edit the Job Title. Thanks!
attachment not deleted using Forward
When you have to forward an email (with attachments) and delete some of the file attached, the delete function (x button) doesn't work. SCP 7601.
Real-time data and interaction
Hi. I am currently evaluating Desktop Central and we intend to purchase it. Although we are pleased enough with the current features to warrant a purchase, the single biggest missing feature when compared with our current management product is the lack of real-time interaction with the agents. Running the Apply Now tool from a command line is cumbersome. Please integrate this functionality into the GUI. Thank you!
Query for active Category / Subcategory / Items
Hi, Can I have a query to find out list of active Category / Subcategory / Items. I tried the below query but it giving me list of all active and inactive Category / Subcategory / Items. select cat.categoryname 'Category',sub.name 'Subcategory',item.name 'Item' from categorydefinition cat left join subcategorydefinition sub on cat.categoryid=sub.categoryid left join itemdefinition item on item.subcategoryid=sub.subcategoryid Thanks in advance
monitoring windows server accross internet
hi, i want to monitor a windows server with the applications manager 8. the windows server 2003 is located at a hosting company - connection through the internet (without vpn). when i configure the monitor, i get an error message: "Kindly check whether the RPC Server is running in the System" OS Type: windows 2003 mode of monitoring: WMI user name: a local windows user i opened following ports for WMI in windows firewall: TCP 135 TCP 4168 UDP 9256 other ports like 80, ... are open, too. which ports
Application Manager shows "No data available to generate graph" for windows 2003 CPU
Hi, I installed the Application Manager v 9 build 9110. When I started it for the very first time it already showed me information regarding the server itself. I know this is what expect. Unfortunately I am not able to get any data for the CPU, but I am able to see all the other information. Note that I discovered other Windows 2003 servers without any problem. Note that this server is not part of a Domain therefore I used the WMI credential such as "localhost\administrator" and "administrator" without
tech name is no longer listed in the technicians list but keeps on appearing in new request->technician combo list
how can i fix this? im on trial version mode and still in the process of setting up the service desk. there is no request created yet..
The problem with incoming requests.
Some applications are received at all or only part of the text, although users are sent a copy to the other without any problems.
Can not display some tabs of the template user registration?
Can not display some tabs of the template user registration? The reason : To simplify the creation of users by technicians. For example: Exchange Tab.
DST changes-NFA reports one hour behind
Hello, Daylight Savings Time changes affects Java applications and make them to report one hour behind to the actual time. Customers facing this issue please follow the steps below to fix the issue. 1. We assume your OS is already patched for this problem. If not kindly perform that before going to the next step. 2. Stop NetFlow Analyzer service in your environment. Ensure the service is stopped. 3. Download the latest timezone updater Jar from http://java.sun.com/javase/downloads/index.jsp#timezone
Out to enable email fetching with TLS on Exchange 2007
We are using SCP 7601 and need to move the mailbox currently working on plain authentication to TLS (IMAP). I saw it is possible to enable TLS from "Mail server settings" but how to load the certificate? Without it SCP returns the following error: "Problem connecting to mailbox".
User Account Failed Authentication Lockout
Hello, When using AD for authentication, Is the user account failed authentication lockout (i.e. 5 fail login attempts lock the user account) control by active directory? Does the local authentication have a lockout configuration setting? If so, where is this setting located? Thanks, Lee Anne
ManageEngine Announces the Availability of EventLog Analyzer 6.1 Early Access
The EventLog Analyzer team is happy to announce the Early Access of the latest version 6.1 This release is another milestone packed with powerful features. If you'd like to try the Early Access of EventLog Analyzer 6.1 of Standalone and Enterprise Editions, please contact the support team at eventlog-support@manageengine.com The support team will provide you the download links and complete list of features. Please note that the Early Access versions are meant only for testing purposes and should
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