Hoping you could assist.

We have just installed Service Desk Plus and this is the first time we want to make use of the purchasing system.

What I want to achieve is the following:

I need to be able to have more than one person that approves a single order before it comes back to the person that requested the order. This needs to come in the form of a workflow however. So once person one has approved the order a mail is sent to person two to approve that same order before it is sent back to the requester to make the purchase.

Secondly I would need to be able to have templates. Some orders would need more than one approver where others might only need one. Again, this needs to be in workflow form.

Hope this make sense.

Thanks.