Emailing vendors
Is it possible to disable the ability to send an email to vendors in the contracts module of ServiceDesk Plus?
AppManager monitoring output for external page
Hello, I need to have a monitor status on a company page. This page is used by users to view infos regarding some processes. I would like to add also info about our servers status which is monitored by the AppManager. The problem is that I need to show the status only in simple way, not as it is in the AppManager. Is there a plugin or a way how to solve this? How to link AppManager to HTML popup so it will just show two messages. Server Running, Server Down, etc. Many Thanks for your help. Pavol
Remove warning when using Chrome
Chrome (Google's browser) works great with SD+, but a warning comes up every time you try to compose something to notify the user it doesn't recognize the browser and doesn't know if it will work (it does). It's a worthless message that just gets in the way. I should at least be able to turn off the warning so I'm not reminded 100 times a day.
Summarize matrix report by 2 columns?
Is there a way to summarize advanced matrix reports by 2 items? I am getting a request from management to have a single report that has: Column Grouping Created Time / Month Group By Category Summarize column by Count / Requests Sum / Time Spent Is this possible? Thank you
Change on request templates do not applied
Hi Dears I have a problem in request template change. When I do some changes and save them and applying it on request , these changes are not applied. I saw this error report in another topic but no answer Regards Samaneh
Asset Scan don't recognize new Software Versions
I'm using SDP and scanning 200 workstations with using network scan. Now I see that for example software 'itunes' shows in SDP old version number. I think it shows the version who was installed at the first scan. I have checked all the assets with this software and all are up-do-date with newer versions. A new scan of the assets shows no new entries. Question: how can I fix that? (without deleting the workstation)
License expire
Hi everybody I have applications manager and service desk plus, but the license expire today, will the software keep working? For Application Manager...will monitoring? or not? Regards, Jairo
AppManager Keeps Asking for Login
Almost anytime I select a report or make a configuration change in AppManager, it goes back to the login screen and I have to login again. Is there something I can do to fix this?
Scheduling a report.
Hi .. We use application manager as a reporting tool and also to find the performance related issues in weblogic integration servers ( Clustered enviroment ) In the ManageEngine Application Mgnr 8, I have the default monitors which says about the health statistics etc for each managed server in the cluster. When I select the reports tab in the application, then select the proper monitor ( managed server here in select box ) i get all the statistics regarding that managed server...i.e Summary Report
Robotechnician
Is there a way to remove Robo from the template list once it has been enabled? After realizing that Robo is not very useful at this time I disabled it. However it still displays in the "New Request" templates. I fear that this will be enabled by accident or by a curious tech and then it will be visible to all users. This will cause unnecessary confusion.
When close request -HTTP Status 500
Hello. Yesterday I install last update on SD+. Today i have 2 error in SD+ when close request. See error log: HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
Is there a way to 'follow' a particular request?
I want to be able to follow requests so I get notified when either the requester or technician update the call? Is that possible? Cheers Irvin
Additional filtering to reguest
Hi, We have several sites:n in our compnay and each site is fallowing their own reguest, is there any way to filter automatically en reguest page example addtional infro to techinac card and when technican is seeing reguest she/he can only shee their site reguest. Our problem is basicly that we are getting over 400 tickets / month and we have 15 locations, so it will take some time to track filter own location tickets. I know that we can start using sites to get goaround solution but we would
Cannot edit default SLA names
FAILURE :Error while saving the SLA Details. Please report the problem to the system administrator, with the Error Code - 1,270,590,014,906. Can someone help out with this error? Thanks
Top Talkers
What is the quickest way to see "top-talkers" from a site ? or to a site? I have netflow activated, with the "top talkers" option turned on. Most of my clients want to see who is using bandwidth quickly and easily. Thanks
Multi part tickets
Been playing with the free version for about three days seing how it will fit the needs of my company. Having trouble setting up a multi part ticket. Example would be a single request that would have to be resolved across two or more predefined departments.
Generate Reports from Import Logs
How do I generate reports from imported logs?
Exchange 2007 monitoring
How do you manage Exchange 2007 with OpManager Build 8051? Thanks
Mail not fetching
Since updating the licence file, the system is no longer fetching mail, although no other settings have been changed. Unfortunately I didnt stop the service before upgrading the licence, not sure if I should have, however even after re-starting the service it stil will not fetch mail. Does anyone have any suggestions, thanks.
Assign fields to emailed tickets based on "Resent-To" field?
My ServiceDesk Plus admin has tickets created via email assigned to groups and techs based on the To: email address. Is it possible to do the same thing with different mail headers? I'm specifically interested in "Resent-To". While I train my users to use the system, I want to be able to redirect their requests emailed directly to me to SD+. I can't forward them, as then the requester would be me, not to mention the other extraneous and incorrect information that would result. I thought I would
concurrent license
The local reseller just tell me that I can buy a 5 technician license no matter if I have 7 technicians. I told them I will have just 3 or 4 technician working in the application at the same time, and the other will be accessing at different times during the day. That's known as concurrent users license wich is the opposite of named users license. Please let me know what's the real licensing scheme for ServiceDesk +. Thanks, Angel
Assign a Request to a department
Hi As you know there are some requests in companies that there is not a specified person to request it. For example new cabling for a new building . Is it possible to assign a request to a department? Thanks Shahab
Verification Failed.
Version : 6.2.0 Build Number : 6201 Could not verify if the password of account administrator of resource 58.*.*.* is in sync with the one stored in the PMP repository. Check if its possible to connect to the system from PMP server (Ping) or Check if the credentials supplied for password reset for the resource is still valid. I want to ask next this is what reason, there is time, is particularly slow verified? Why
deleted resource
hello, is it possible to recover a delete resource from the Password Manager Pro web interface ? thank you Angelo
Business View Enhancement
Hi! As we know that Business view is very simple in opmanager and also We need enhancement in business view, like automatic arrangement, More then 1 link monitoring between two devices, better ICONS of device, automatically generate Network Diagram... if you people add this enhancement in OpManager it will added advantage to all customers. Regards, Dipak
How does OPM test availability?
How does OPM test router availability? I ´ve too many "one poll missed". ICMP echo packets has the last priority in network traffic. Has this priorization make that to many router polling missed?. Can I get a "one poll missed" report oh a specific router? How ? Juan Cruz.-
Failed to start Desktop central
hi, i am trying out desktop central but since i have installed the software now it is saying "Failed to start Desktop central reason access denied" tanks dellgeek
CPU and memory bar in the maps "List view"
Hi, I created a custom template for a Juniper switch EX4200. I configured the monitoring of the CPU and the Memory. I also changed the "opmanager_snapshot_dial.xml" to see the dial on the device detail. I would like to see the same information also in the List view. See the attached file. As you can see the CPU and memory bar are always 0 even if looking the device detail you can see that the memory is 5%. How I can do that? Thanks, Roberto D.
Mobile client does not work on AT&T
I have been working with support on an issue and wanted to see if others have the same problem here. My cell phone is a Tilt 2 with AT&T. I can't get the mobile help desk site to work on my phone. I constantly get a 504 Gateway timeout error. It will work on the iPhone on AT&T as well as on any phone on the Verizon network but it will not work on Tilt 2. I spent some time talking with AT&T and they told me it is because their MediaNet servers can't compress the site enough to send it. I asked
How to configure the Recent Event Alarm through Mail’s in opmanager 8
How to configure the Recent Event Alarm through Mail’s in opmanager 8
Can I Integrate Manage Engine Desktop Central with HP Openview ServiceDesk ?
Hi all, I`m a new in this tools especially Desktop Central from Manage Engine, Can I Integrate Manage Engine Desktop Central with HP Openview ServiceDesk ? if it possible to be done, please let me know how easy the integration effort is :), many thank
Can I Integrate Manage Engine Desktop Central with HP Openview ServiceDesk ?
@all, I`m a new to handle desktop central, my question is, Can I Integrate Manage Engine Desktop Central with HP Openview ServiceDesk ?, if it possible to be done, help me to let me know how easy the integration effort is. Thank so much
Permissions on user home folders
While taking ownership of the users home folders, somehow the folders have lost the perimmsion rights to the users.Users have no rights to access their homefolders. I need to give users rights to their folders without having to do each folder individually. Is there a bulk way to do it. lawrence
Annoying username\password box keeps popping up.
We have the 7.0.0.1 build in place. We use the AD authentication and passthrough enabled. Sometimes all works fine and sometimes we get a Windows (not a ServiceDesk) prompt box asking for username and password. Whatever we type in there doesn't seem to satisfy this and it pops up again. Wherever the browser is pointing to i.e http://servername:8080 is related to the popup box - in this case the box will say "Connect to severname" if we use the IP address e.g. http://10.0.0.30:8080 it'll pop up and
Imagestream router and NetFlow Analyzer not working as expected
I am testing this product with a single ImageStream router. I have two interfaces on the router, eth1 and eth0. Both interfaces are configured to dump flows to the NetFlow Analyzer box. The router has multiple network on eth1, with a class c sub-netted. The router shows up ok, I see Interface ID: IfIndex255 I have set some group ips. by network and ip. On the interface speed for the router, there is no IN only OUT. Why? On the Dashboards tab, Top devices by speed Pie graph, says No Data to Display.
i want to put a password on my history so my employee's cant delete it. How can i do this??????
Help
OpManager Web Server Host Non-OpManager File
I am using the latest hotfix of OpManager, and was wondering if it is possible for the web server being used by OpManager to host additional files? I would like to have access to a couple of files through the built-in webserver, but could not find out how/where to add the files. I would like to be able to give some remote users access to the couple files without having to install/run another webserver. I do have ssl enabled Thanks,
How to start FWA as service automatically on RHEL and CENTOS
Hello everyone, I am trying to get FWA auto start as a service, however the current script in the bin directory is not chkconfig compatible. Does anyone have a work around on this issue. Thanks, AK
Hot Fix 7509 Released
Dear Customers, We are glad to announce the release of Manage Engine SupportCenter Plus 7509 with Twitter Integration and Intelligent response System. Hot Fix 7509 can be downloaded from http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7509 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7509 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice
Customize operation hours
Can I set the operation times as: 8:00 - 12:00 and 13:00 - 17:00?
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