Error code 515 invalid license file
I am getting error code 515 invalid license file for event log analyzer when i try to start the server. This is in turn producing a mysql error and does not start the server.
Accidentally deleted 'Region'
I have accidentally deleted a region. As a result, my associated sites are no longer appearing. I have recreated the region however, since the sites weren't deleted, I am not able to recreate these - FAILURE :Site with same name already exists. Please provide different value for Site Name. Obviously this is because the Site name already exists in the database but is still linked with the original Region that was removed. Is there a way that I can restore the link? Thank you
Can't add a notification profile to a device.
I'm not able to assign a notification profile to a device, everytime I try it and hit the next button I get an page saying "error!". The profile does not include any blanks or special characters. Any idea how I can fix this ? Please Help thanks. OpManger 7 Build7200
Status of all machines
Is there a feature in Desktop Central to poll all machines to discover which ones are not currently turned on (i.e. they did not respond to the poll)?
Broadcast a message
Is there a feature in Desktop Central to broadcast an on-screen message to the currently-logged on user for any or all machines?
Installing Agent on Remote Computer
Hi, I'm wondering about the prerequisites for installing the "agent" on every computer that is included in the database of the program? Kindly I want to know how to do that? Thanks in advance
Scheduling Asset Scans
Hello, We're using ServiceDesk Plus in a global environment. It would be beneficial for me to be able to run automated scans for different AD OUs at different times to ensure that the systems at that site are powered up. Right now I have one scheduled scan, but that means that I have to manually scan the OUs of the sites that are not open at the scheduled time. Is there a way to add additional schedules? It would be even better if I could add one schedule per OU (or group of OUs). Thanks!
Adding Users - Old Work-around Not Working
Hi. Sorry, but I can't find the thread in which someone helped me with this previously.....didn't mean to double-up on similar threads. Anyway... when I first got going with SDP, when it came time to add users, I could not use the domain import feature, because I'm just one small department on a large campus, and didn't want all of those accounts in my SDP. So, someone here gave me a way to do it....I'd create a user account within the SDP system, and then log into SQL and run a couple commands.
move current monitoring config to new machine
New to this application, ran eval copy on laptop, now would like to move my current configuration to the new machine, and would like the info to do that.
Military time
Is it possible to change the display time in ServiceDesk from Military time (24 hour) to standard time (12 hour)?
Send notifications on email request ONLY
We receive most of our requests through email, but a number of them are also received as walk-in tickets or over the phone, and are hand-entered into SD+. I currently have the notification rules set to send an email whenever a new request is created. However, this means I get notifications for requests such as when our level I tech enters a ticket for routine maintenance, which I don't need to see. Is there any way to filter the notifications so I'm only notified when a request is created by
Question about AD Manager - Admin rights in the domain
What permissions must to be the user configured in the domain?. We want not this user is in the Admin group.
AD manager : Permissions of user in domain?
What type of permissions must to be the user account in the configured domain? We want not this user is in the Admin group.
Question about ADManager
What type of permissions must to be the account of the domain? We want not this account will be "Administrator of the domain", and we want to know if is possible to give other permissions to this account.
How to generate a new SSL key for OpManager
Hi, How to generate a new SSL key for OpManager and get certified by a CA? Thanks I. Delgado
Survey E-mail
How can we set the survey so that the survey result of that particular survey goes to the Technician who have attended the call or it goes to a particular Technician all the time. Thanks
Why do Windows Performance Counters show so many 0 values ?
Hi, I configured a "Windows perfomance counter"-monitor for I know, that the system I'm monitoring is under heavy I/O-load. But AppManager shows lots of zero values: On some Attributes 2 of 3 values show zero (instead of meaningful value) on other attributes alle values show zero. Any way to get a more meaningful reading out of windows performance counters ? Best, Age2uN
How to tell is SSHD is running on the HA Secondary server
I am testing HA functionality. It seems as though the SSHD is not running on the secondary server, and when the primary fails, SSH CLI calls to the secondary fail. 1. Should SSHD be running on the secondary server at all times? 2. If it should, how can I tell if it's running, I am not able to bring up the PMP web page for the secondary system. 3. It it is not supposed to be running, how does it get started when the primary fails? Thanks. -John
Business Rule based on time of day ?
I want to setup a rule or escalation that pages the oncall tech when a ticket is created, but only after hours. Right now there doesnt appear to be a way to evaluate based on 'creation time' is there anyway anyone can think of to do this ? Right now they page all day which gets annoying ..
Issue in adding a new question for domain users page
Good Afternoon All, I have a question concerning an issue in AD Self Service. If we wanted to add a new quesiton for the Domain Users in the drop down list, will it impact the enrolled users? Waiting for your reply.. Thanks & Regards..
logfile monitoring
We want to monitor logfiles of systems and applications which we are running. Is there a tool withing the manageengine suite which can do that. I thougt the eventlog and syslog tool was capable to analyse al sorst of logfiles but I think it can't TIA Rene
polling with admin view
Hi, If an alarm is raised and you go to the specific monitor you don't have the option to execute an extra poll. This is only possible when going to the monitor from a managed server. Is this normal behavior and is there an sollution without the need to open the managed server page and go to the monitor. TIA Rene
add managed server to domain
Hi, One of our servers is not a member of a domain. We want to add it to the domain and I'm wondering if this have consequences for the working of appmanager. TIA Rene
WMI Scripts
Hi, we're currently running appmanager 9.1 and we want to monitor Biztalk trough WMI. I found a post from 2008 which say's WMI scripting would be available in future releases. Can I do this with the script monitor option in appmanager and does someone has some tips to get me on the way? TIA Rene
Fixed port for winmgmt
Greeting! I want to try the appManager and I know that there is a problem about dynamic port assigning of winmgmt. It seems that while the AM center access the 135 port of the remote client, the client's RPC will feedback the available ports to AM Center, and the range of this available ports may be 1025 to 5000. Then I think I can use the rktools.exe for window 2003 and change the default RPC port to a specific ports range. Somehow, a range of ports will cause some network security problem and firewall
Connection refused. The Managed Server xx.xx.xx.xx [9090/8443] may be down.
Hi, Im trying to fetch data from a managed server and I get this error: Connection refused. The Managed Server xx.xx.xx.xx [9090/8443] may be down. The admin server and the managed server are not in the same LAN, the communication between these servers is only via internet. I opened the TCP/UDP 8443 and activated the SSL on the admin server and the managed server, is there something else that I have to do? And of course, when I installed the managed server I put the real IP address and port of the
how to create monitoring in glassfish
how to create monitoring in glassfish
ManageEngine Applications Manager and OpManager Integration
Hi All, ManageEngine Applications Manager and OpManager integrates seamlessly now. With network monitoring connector add-on, you can now monitor your network devices such as printers, routers and switches from Applications Manager web console 8). To find out more about this feature click here. Regards, Applications Manager Support
Notification: run program
What we want is a notification with a sound signal, that loops until the problem is solved. To do this I wrote a script that will start a .wav file in media player. When the script is started a second time the script stops looping. With an external USB soundcard we could produce the sound. With high-tech Sound over Ethernet (sound connecter connected to a RJ45 plug) J we managed to get the signal from the server room to our office. Problem is however that the .bat file that should be started from
SD 7.6 restore fails on Windows 2008 R2
I implemented SD+ several times during the last three years with no issues. This time I decided to build a fresh Windows 2008 R2 server for SD+. The installation went OK but when I tried to restore a backup file it failed with "Access Denied" error. Here is the configuration: Server Hardware: HP Proliant DL120 G6, 8GB memory and two 250GB SATA drives in a mirror set. OS: Windows 2008 R2 (which is 64 bit). SD+ Enterprise 7.6 Old Installation: SD+ Enterprise 7.6 on Windows XP SP3 (still within the
7605 : Hotfix Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Enhancements in this Service Pack SD-25985 : Quick search to view the request details based on Request ID from the request list view. NOTE : Behavior change : Request ID based search has been removed from the request search in the left panel. SD-25168 : Adding 'Employee id' column in the requester search window which appeared
Report Time Window
How do i change the report time window to be something other than 8:00AM-8:00PM or full 24 Hours,
The server encountered an internal error () that prevented it from fulfilling this request.
Dear Team, Getting following error while configuring the outgoing mail server . Advent serivice desk server 7.5.0 build 7506 Database Mssql Can any one help : Urgent : Thanks in advance .... Name : Sunay Shivalkar Contact No : 9987543054 exception javax.servlet.ServletException: Mail sending failed.
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:261)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1012)
org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:582)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:260)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:90)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
Report of Open Changes
Hi, can anyone help me? I like to have a report of all Open Changes with their details, especially the tasks and status? I think it must be possible ut how Regards, Jeroen
Invisible Attachments with Exchange Sever 2007
Since upgrading to Exchange 2007, e-mails from SD+, builds 7015 & 7017, with attachments do not show the attachments from Outlook 2003 & Outlook 2007. The attachments do show up in blackberries from the same mailboxes. The attachments can be seen in Outlook if you use File, Save As, or Forward. There are documented issues in the MS Knowledgebase that are similar and our servers are patched accordingly. The only application causing us grief is SD+. E-mails with attachments from all other SMTP sources
Available Site for technician: empty
hi, i configured the sites on SDP and now i'm trying to associate technician to that site. In available site in Users - Technician i have nothing and i find in associated sites "Not in any site" There is step that i could miss in configuring it? Thanks
Migrating SDP
Hi, We are switching off our old SD+ and SQL servers so we have to move the installation to new machines. What is the proper way of moving the SD+ installation to a new server, and also the SQL database from the old MSSQL 2005 server to a new MSSQL 2008?
Start New Request - Customer search question
I am using an eval version of ServiceDesk Plus. When our customers call, they provide either their location's telephone number OR customer number. When creating a new telephone request, how do I search Contacts on these two elements? It appears that you can only search on "Name." Even if I populate the "Name" with the customer number, how would I search on phone number?
How to search for customers
I am new to support desk and working with the trial version. We support retail point of sale software. When a customer calls he can provide us with customer name or the store's telephone number in order for us to bring up the customer record. Is it possible to search on more than one field when creating a new request? It seems as though there is only an ability to search on "Name".
TrimmedBackup files have used all available disk space
Our install of SDP v6012 has crashed out, there is no disk space left for it to operate. under \Adventnet\ME\ServiceDesk\trimmedbackup we can see that a 5mb file has been created every 10mins. Please advise how we can free up some disk space and avoid having these files being created every 10mins without being deleted.
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