can I migrate the database from the distributed edition to standalone?
can I migrate the database from the distributed edition to standalone?
Business rule not working!!
Hi, I created new status called 'Submitted' and tried to set is as default status. There was no direct function to do that, so I set the business rule to change status to 'Submitted' when new requests come. I researched on this and found out that when you create a request through the New Request Form, the values set in the form take precedence over the ones set through the business rule. Does this mean I can never apply business rule over Status? Is there any way to make custom status value
What are the mininmum user needed login credentials for windows log collection?
Hi there, I'm looking for an answer of the question above. The problem is that our internal company policies does not allow to provide applications with accounts from the Domain Admins group. So what are the minimum rights which the user should be provisioned with in order to successfully collect the event logs from windows domain controllers for example? (If you are not able to publish the information here, please consider send it to my mail) Thanks in advance... Momchil
customer view
Hello, I just tested the new release 7601 and noticed a bug in the customer view. In the admin settings I disabled the permission for a customer to view the support rep, however they are still able to see the column 'support rep' in their request view. When they open the request details the support rep field is not visible, so that is OK. Is this something that can be fixed in one of your future releases please? Best regards Christophe
ADMP -- Can't select OU's ?
I've tried both IE8 and Firefox, I log in to ADMP, on any report i click 'select OU' (as it defaults to all OU's) I check mark the OU's i want to report on, hit ok, and it goes back to the report page and still says 'all ou's' how do i fix this ?
Extra users\computers appearing in configurations
We are having an issue where extra users or computers are getting added to some configurations. It has happened to several types of configurations (software installations, logon scripts, mapped drives). The extra users\computers are not shown in the target list, only in execution status list. Thank you for any assistance in this matter.
Custom Groups
When creating Custom Groups the navigation window provides Tree and List (from the entire domain) or Add from a manually-typed list. How can we choose from a shorter list of only our currently-managed machines? Thank you!
This ZOHO Forum is ridiculous
I simply want to be able to select a single product (Oputils for instance) - Have a single click to get me to that forum - and be able to see what is posted there.....This format is absolutely ridiculous - there is no way to navigate it without complete and utter frustration setting in...
Two SNMP Management Software on same server
Hi... Will Oputils work on the same server that I have another SNMP Management software running on?
custom monitors
Hi, I can´t get the custom monitors to work when I want to divide the output. I would need to modify a system up time -monitor to display days instead of seconds. When I use the add bulk and use a syntax .1.3.6.1.2.1.1.3/8640000 the monitor doesn´t reply. Error message "The Monitor did not respond to the test request" comes up.
Error when trying to scan subnets
If I right click on a a subnet under IP Address Manager, I get an error. Its a popup window that says "An error has occured", without any information next to tool name, message, root cause. If I click to create support file, the hour glass goes forever. Also noticed in the logs that the same device gets added and removed everyday.
File Folder Operation delete
Source File : but getting error "The system cannot find the specified path" please assist thanks
SOX problem
We have implemented Desktop Central and it is working very well great job. However we have just been audited with SOX guidlines and one thing I am getting a lot of pressure on is that the agent is a manuall installation (meaning human error or firewalls etc could play a roll in some systems not being update). I would like to see some kind of sync to active directory to include and automated install of the agent. This of course would require the agent to be able to understand if it is on a 192.168.2.0
Add ability to monitor job status in individual subsystems on AS/400
In Application Manager I would like support added to where I can take a specific subsystem on the AS/400, for example QBatch and be able to monitor for a Message Waiting in that subsystem instead of just for the entire system as a whole.
How to change required fields on OPENing a request ?
I need to require that users pick category and a few other fields before they can submit a request but I can't find anywhere to set this. You can set required fields for CLOSING a request but can you not set required fields for them to open one ?
OpManager losing some daily statistics
Hi, Not sure if this is the right place to post this. I have installed OpManager 8, (build 8051) and setup a complete monitoring system of our hosting centre (this is running on Windows Server 2003, IIS 6.0). Now everything will work fine for a few days, all the details are shown on our dashboard and the iphone client keeps up to date with alarms etc. Then all of a sudden, all the Disk Utilisation figures stop appearing on the dashboard and the iphone client can no longer see any devices (from
Remote Control from ServiceDesk - Experience?
Hi all! Anyone with experience using the Remote Access control from ServiceDesk is welcomed to place their opinions. How does the control work over a WAN connection? How does the control work via NAT firewall for remote users over internet? We are using WebEx, and are looking for other options. So far, I can see that LAN, while not great, works well enough to get work done. Thanks!
Thresholds in distributed pollers
Can distributed pollers check threshold values and generate threshold events? Thanks
Disabling multipe users
I've got a CSV file that I'm trying to use to disable multiple users and I want AD Manager to search by username. What do I need to call the colum in order for it to do this? I've tried a couple variations but the only option I ever have from the drop down is "name".
Having a problem with corrupt replication.
I'm testing rebooting servers while active SSH requests are happening. It doesn't take much to get a corrupt replication. I am attaching portions of files from the most recent test, but I think the underlying issue is a duplicate entry. From the log on the primary server: 100428 16:36:44 [Note] /opt/ManageEngine/PMP/bin/../mysql/bin/mysqld: ready for connections. Version: '5.0.79-enterprise-log' socket: '/opt/ManageEngine/PMP/mysql/tmp/mysql.sock' port: 2345 MySQL Enterprise Server (Commercial)
Issue with scanning in thin clients please can you help resolve Connection to RPC server in the workstation failed
Issue scanning in thin client using windows xp service pack 3 no firewall is enabled have checked dcom and wmi get the following error message. Connection to RPC server in the workstation failed. Please can you resolve asap
EventLog application logging
Hi, For auditing purposes I need to see what a user (especially admins) do in EventLog, like creating new users, changing user rights, etc. Is there a way to see this? Thnx, Johan Omlo
How to stop sheduled PC scan
I cant stop scheduled PC scan on SDP. I create schedule scan in web form http://SDPServer/SetUpWizard.do?forwardTo=netDefconfig but this was big mistake. It began scan my huge domain. I disable schedule scan in web form but schedule task don't stop. HOW TO STOP IT? Maybe in DB? There is table Schedule with row. I manually set ADMIN_STATUS column to Disable. 4 WorkstationSchedule No Description Disable 106 5 WorkstationRediscovery No Description Disable 107 there is table Task_input where task schedule
beginner questions
Hi Everyone, I am new at this and I need some help, I am the new system admin for a Internet company Most of our bandwidth is use and we don't really know why. After researching the internet looks like Netflow technology would be a good way to know where my bandwidth is going. I just want to know what do i have to do to be able to use this technology. Do I need some kind of hardware? Can I just use the free tool or do I have to pay? Can I install Netflow analyser anywhere on the network? Do I need
Want to remove Web Alarm Sound
Is there a way to remove the Sound from Web Alarms? Furthermore is there a way to remove it from individual users?
feature request: monitor cygwin
Can we add a Server monitor which will monitor cygwin as an OS? We have a few machines which are Windows OS based, but I do not want to enable SNMP on it.. These machines however have cygwin installed on them to be able to connect to the unix-type interface and use.
Web Services with Intregrated Windows Authentication enable
All, I'm trying to setup my web service monitoring. I was able to successfully monitor a web service that doesn't have Integrated Windows Authentication , but I have not been able to so do when it's enable. I receive the from error : Problem while accessing the WSDL URL. Check if the WSDL URL is accessible or the UserName and Password is correct : java.net.ProtocolException: Server redirected too many times - Also both Web Services are on the same web server. Any help would be great! Carl
Bulk Configurations
Hi, We want to update the user name and password for the DB Query monitors in Bulk Configurations, as we will have about 100 DB Query monitors, and we need change the password every month. Please help as it will be very difficult to update the password manually every month. Regards, Surbhi Garg Goel
Exception while trying to acces the url java.io.IOException
We have Internal URL's which uses AD user authentication for logging in, when we try to configure the URL's montior we couldnt able to motior the same. It throws up the error " Exception while trying to acces the url java.io.IOException" Pls request your help to solve this. - Vijay Vigneshwaran r.vijayvigneshwaran@gmail.com
How to monitor a WebLogic server through T3S
Hi I am trying to connect Applications Manager to monitor a BEA WebLogic Server version 8.1. This application server runs very sensitive information and it is very secured so the only way to get connected to it is via a t3s or https protocols, it is not possible to use the non-ssl t3 protocol. My question is: It is possible to specify the use of t3s protocol instead the default t3 protocol in the AM configuration? I have also noticed that AM requires "weblogic.disableMBeanAuthorization" and "weblogic.management.anonymousAdminLookup",
Applications Manager version 9.1 released
Folks, Applications Manager release 9.1 is now available for download on our website. This release offers some new capabilities as well as enhancements to our existing set of features. Here is a quick glance at what 9.1 offers: Anomaly Detection to help you detect potential threats to application or server performance. The 'Anomaly Dashboard' facilitates viewing all the performance metrics in one place. Real Browser Monitor for proactively monitoring the availability, response times and page loading
Facebook application monitoring using URL Sequence Monitor
Am having a hard time trying to configure a URL Sequence monitor to monitor a Facebook app. Here are the steps am trying to do 1. Visit www.facebook.com 2. login using the login form in www.facebook.com 3. Visit the facebook at http://apps.facebook.com/thingsiwanttodo 4. logout of facebook.com I think facebook uses a lot of hidden and dynamic parameters at step 2 and 3. Appreciate if some share their experience in successfully monitoring a facebook app. In step 2 i give the below params in the Advanced
Embedded Session ID in URL
We've been trying to find a product that does lots of different monitoring (URL, Web Service, URL Sequence) etc. We have been using SiteScope but everytime a new release shows up some basic functionality disappears BUT you can buy it back from HP. We decided to give ManageEngine a try and found it MUCH more business oriented. We've tested almost everything but we found one issue that doesn't seem to work (and I've been reading the manually). We have some URL Sequences that we need monitored but
Automatic email to notify users of scheduled downtime
When you schedule an outage in Applications Manager Downtime Scheduler (Admin -> Downtime Schedules -> New Schedule), we want an email to be automatically sent out notifiying users of the planned outage. Is there a feature in Applications Manager that provides this functionality? Thanks, Gavin Applications Manager 9
Add SQL multiple instance support
I would like for App Manager to add support for monitoring multiple version of SQL running on a single SQL server.
Email reports exception occurs
Applications Manager 9 (Build 9005) I need help...I am having issues sending reports via email. My alerts work fine so the actions are correct as well as the mail server setup. I select my report and click the email button > Email Report > To Address (selecting the email address action address). Click the send button and I get "Mail sent successfully" but nothing in my Inbox or Junk folders. I see in stdout.txt the following. ======= Date% TIME% *******the dir exists*********C:\Program Files\AdventNet\ME\AppManager6\Reports/EmailPDF
Can not create Jboss monitor
Hello, While trying to creat a monitor for Jboss, I have an error: "jndi not bound" http-invoker.sar is correctly deployed in my server... Could you please help me? Thanks by advance and BR, Tim
Running SQL
Hi, I have created a MS SQL Database Server monitor and would like to alert based on the results of a query. For example: select count(*) from [db].[queue]; The SQL Server Management page says "SQL server monitoring has the ability to connect to the database source, process any query received in the database..." which suggests that I should be able to run queries and therefore do what I would like to do. TIA. Simon
Java error when selecting certain options
Hi all, I am running ServiceDesk Plus as well as Neflow Analyzer on the same machine. Virtual 64bit Centos Linux 5.4 Netflow analyzer works 100% I have this issue on ServiceDesk that when I select certain options, I get a Java error. For instance, I can log requests, but if I select the "Solutions" button, I get the following Java error: Apache Tomcat/5.0.28 - Error report HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from
Notification and Infrastructure View
I've severals devices under the Category Servers by example. One of them has an interface problem, so the whole 'infrastructure views' show 'Trouble'. I've got the alarm and the notification. That's Ok. Now another device in 'Servers' send a warning ( lower alarm level than Trouble ) alarm; I've got the alarm on OpManager but not the notification ! ( The trouble alarm is not clear ). What can I do to have a notification each time I've got an alarm ?
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